Lexus of Knoxville

Unfortunate experience Was told they charged my battery and the health was fine but the next day it was totally dead. When we looked under the hood the battery was covered w Was told they charged my battery and the health was fine but the next day it was totally dead. When we looked under the hood the battery was covered with corrosion It was clear they had done nothing at all with the battery we had to take the car back and get a new battery The manager,Shiloh, was very apologetic and helpful. Unfortunately that doesn’t correct the poor service from the service team. Inexcusable. They also gave us a quote for new tires that turned out to be double what it would cost to get them elsewhere. I hope they get the issue with the service team fixed as I would like to use Lexus for service but my confidence has been shaken. This review refers to the service team on Thursday 1/3 More

Lexus of Knoxville is great! We will continue to use its sales and services. I will be shopping for a new vehicle soon. We recommend it to all our friends. We will continue to use its sales and services. I will be shopping for a new vehicle soon. We recommend it to all our friends. More

Great Service Top notch service that is professional in every aspect. They make you feel as if they're there for you, and treat you with the utmost courteous and re Top notch service that is professional in every aspect. They make you feel as if they're there for you, and treat you with the utmost courteous and respect. Thank you again. More

Excellent service Very appreciative and impressed with quality of service and customer service. I have confidence that work Lexus of Knoxville I am in good and trustw Very appreciative and impressed with quality of service and customer service. I have confidence that work Lexus of Knoxville I am in good and trustworthy hands. More

My car wasn’t serviced completely. The only thing done to my car in 3 hrs was oil change. Nothing else in the 80,000 miles check was completed but the invoice said all things were done. The only thing done to my car in 3 hrs was oil change. Nothing else in the 80,000 miles check was completed but the invoice said all things were done. Tires rotated, air filters,weren’t done. The mechanic did confirm it wasn’t done once he was told to come out to my car. Pathetic!!! Managers got involved and then did rotation and topped off oil and put new air filter in. More

Lexus of Knoxville Service I have always recieved impeccable service from the team at Lexus of Knoxville. They are profession and personable people. I would highly recommend t I have always recieved impeccable service from the team at Lexus of Knoxville. They are profession and personable people. I would highly recommend the service department. I've yet to purchase a vehicle from the dealership as yet but would expect to have a great experience on the sales side in addition to the fine folks in the service center. Even the phone receptionists are pleasant and courteous. More

Service is always great at lexus . Everything is done is a good amount of time. They always do a great job. And let me know anything my car needs. is always great at lexus . Everything is done is a good amount of time. They always do a great job. And let me know anything my car needs. More

Efficient, punctual Great communication between service advisor. He kept me abreast each hour of progress on my car. The drop off process and and pick up was smoothe, and Great communication between service advisor. He kept me abreast each hour of progress on my car. The drop off process and and pick up was smoothe, and very convenient. Advisor did not pressure to purchase extra features/services. He prepared me for details of the next anticipated service in 5k miles. Great job. More

Top Notch Customer Service I had a scheduled appointment and even added an issue to check. Patrick Roberts was my service rep and he made me feel like I was the only customer th I had a scheduled appointment and even added an issue to check. Patrick Roberts was my service rep and he made me feel like I was the only customer that mattered. He explained what would be done, told me the cost and was great to text and call me to keep me updated on the status of my vehicle. I appreciated the attention and look forward to the next service. More

Service check, Prompt, timely, everything explained I’ve been a client for nearly 20 years and the experience has always been Above and Beyond. Always offering me a loaner car if for the day or overnigh I’ve been a client for nearly 20 years and the experience has always been Above and Beyond. Always offering me a loaner car if for the day or overnight. More