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Lexus of Knoxville
Knoxville, TN
1,008 Reviews
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January 29, 2019
1/2019 There were no surprises. It was seamless from leaving the vehicle off in beginning to picking the vehicle up at the termination point of the process There were no surprises. It was seamless from leaving the vehicle off in beginning to picking the vehicle up at the termination point of the process More
by DAVId
Verified CustomerEmployees Worked With
Shiloh Randolph
January 29, 2019
Service and check engine light assessment I called on a Monday and asked to bring it in on Wednesday morning. They were very accommodating and provided a loaner since they had to keep it until I called on a Monday and asked to bring it in on Wednesday morning. They were very accommodating and provided a loaner since they had to keep it until the following day. All around painless experience More
by Kennedyku
Employees Worked With
Shiloh Randolph
January 28, 2019
friendly professional welcoming Excellent Service, Beautiful Facility, Friendly peofessional people. Lexus of Knoxville checks all the boxes plus Lexus / Toyota makes the best cars o Excellent Service, Beautiful Facility, Friendly peofessional people. Lexus of Knoxville checks all the boxes plus Lexus / Toyota makes the best cars on earth. extra words. More
by jht854
Employees Worked With
Shiloh Randolph
January 25, 2019
New tire I hit a curb on a dark rainy night and the tire went flat. I called Lexus road side assistant and they came out quickly and changed the tire. The next I hit a curb on a dark rainy night and the tire went flat. I called Lexus road side assistant and they came out quickly and changed the tire. The next day I went to the dealer and got a new tire. Great service. More
by rayrunn
Employees Worked With
Jamison Stroupe
January 24, 2019
Maintenance Program Totally satisfied with routine maintenance, as well as repair work after accident. Corresponding and scheduling with Shiloh was very easy and efficie Totally satisfied with routine maintenance, as well as repair work after accident. Corresponding and scheduling with Shiloh was very easy and efficient. She strives to satisfy her customers. More
by jehoopie
Employees Worked With
Shiloh Randolph
January 24, 2019
Quicik, Efficient, Service I was able to call and et an appointment on the spur of the moment, which was very helpful. It took hardly any time to get another car for me to driv I was able to call and et an appointment on the spur of the moment, which was very helpful. It took hardly any time to get another car for me to drive while they were servicing my car. I have the Auto Butler and when I returned, my car looked like it was new! More
by MASSENGILLS
Employees Worked With
Shiloh Randolph
January 24, 2019
Great Friendly service Rep. Provided a courtesy car, kept me in the loop and turned my car around quickly. Also washed and vacuumed. Made me feel important! Friendly service Rep. Provided a courtesy car, kept me in the loop and turned my car around quickly. Also washed and vacuumed. Made me feel important! More
by TONY.STUBBS
Employees Worked With
Kevin Page
January 24, 2019
Radiator Replacement I couldn't be more pleased with the service and Shilo Randolph was wonderful. Very personable and professional. Everyone I talked to was so friendly a I couldn't be more pleased with the service and Shilo Randolph was wonderful. Very personable and professional. Everyone I talked to was so friendly and polite. More
by Car.serv.1208
Employees Worked With
Shiloh Randolph
January 24, 2019
Recall service. Shiloh is an excellent service writer. She is knowledgeable and kept me informed on the status of my service. She was great at estimating the time req Shiloh is an excellent service writer. She is knowledgeable and kept me informed on the status of my service. She was great at estimating the time required and arranged a loaner. I shall ask for Shiloh on all future visits. More
by tnbeegs
Employees Worked With
Shiloh Randolph
January 24, 2019
Always Great Service We always have a great experience here. The service staff is always courteous and attentive. The waiting area is first rate. I would recommend this We always have a great experience here. The service staff is always courteous and attentive. The waiting area is first rate. I would recommend this dealership to all of my friends and family. More
by Brandon and Kim
Employees Worked With
Shiloh Randolph, Patrick Roberts
