Lexus of Greenwood Village
Greenwood Village, CO
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Wonderful Experience It was Lexus' reputation as an excellent car that brought us in to take a look, but it was the outstanding service by Van Saukam that made us come bac It was Lexus' reputation as an excellent car that brought us in to take a look, but it was the outstanding service by Van Saukam that made us come back. His willingness to spend time with us, along with his knowledge and experience, solidified our choice in choosing a Lexus over everything else we were looking at. Thank you Van! More
Outstanding Maintenance Service!!! First of all, it’s very hard to have a “good” experience when you are taking your vehicle in for maintenance. Kevin Alexander is the best, he explain First of all, it’s very hard to have a “good” experience when you are taking your vehicle in for maintenance. Kevin Alexander is the best, he explains which schedule maintenance items are critical in order for our vehicle to operate in mint condition. I am happy to report that our family has had excellent experience at Kuni Lexus over the past four years. I am very pleased with the service that we receive whenever we bring our vehicle in for maintenance and Kevin is the reason for that!! More
Outstanding customer care From the moment my husband and I walked into Kuni Lexus, we were provided with top notch service! Van Saukam was professional, courteous, and very kn From the moment my husband and I walked into Kuni Lexus, we were provided with top notch service! Van Saukam was professional, courteous, and very knowledgeable about all cars. He was very patient with us as we made several trips before making our final decision. After getting our keys, Tony Dupree was delightful in showing us the functionality of the car and Dutch Harris was very kind and patient with us as we signed all of the paperwork. Tony even put drinks and cookies in our car as it did take several hours to finalize everything and he must have known we needed it! I think what impresses me most was that all three gentlemen gave us their contact info and told us that we could text or call them at any time. The accessibility that we can reach them with any questions is what sets them apart from any other dealership I have been to. The theatre, massage chairs, and barista helps I guess too. More
Jeff Valley and Kuni service We found Jeff Valley after our first Lexus. We're now on our fourth, and Jeff is a primary reason we continue to buy Lexus from Kuni. Great personal s We found Jeff Valley after our first Lexus. We're now on our fourth, and Jeff is a primary reason we continue to buy Lexus from Kuni. Great personal service! He not only knows me, he greets with a smile and remembers my personal quirks and preferences. There have been only 2 minor glitches over the years, and both were resolved quickly, exactly how I wanted, with no hesitation, AND with great loaner cars to further minimize the possibility of inconvenience. Really a stellar relationship with Jeff and the Kuni service department. More
Excellent customer service My husband and I stopped at Kuni Lexus on I-25 and Belleview on a whim. He wanted to see the car I was telling him about that I saw in the parking lot My husband and I stopped at Kuni Lexus on I-25 and Belleview on a whim. He wanted to see the car I was telling him about that I saw in the parking lot at work. We went in and saw they car, saw it was a nice car but we weren't remotely interested in owing it. Loren had greeted us on our way in and pointed us in the direction of the cars for us to look at. Mind you, were were dressed more appropriately for yard work, not looking at luxury cars. I figured that was the last we'd see of Loren. As we were leaving my husband saw the NX200t and really liked it but we continued on our way out. Loren happened to see us as we were leaving and asked if we had questions. We did ask a few questions about the NX. Loren offered to send us the brochure for the vehicle as well as some other information on Monday via e-mail. We figured we'd never hear from him. We were wrong. Promptly by 9am Monday we had the promised information. We sent a few more questions and Loren talked us into a test drive. Well, that was all she wrote. We are now the proud owners of a 2015 NX200t. The customer service at the dealership was absolutely amazing. Everyone was wonderful and could not have been more accommodating. We left there feeling valued as a customer and look forward to a relationship with this dealership. More
Great service and fabulous showroom I took my newly purchased 2007 Lexus RX 350 for the 115K service which I purchased at auction in Colorado. The service rep Chris Konzin was courteous, I took my newly purchased 2007 Lexus RX 350 for the 115K service which I purchased at auction in Colorado. The service rep Chris Konzin was courteous, professional, helpful, and advised on possible issues with the car. No pressure. He matched the price for the battery and agreed to match the price for the tires. The dealership amenities are exceptional. Top Notch. The service was also great. Learnt of the 2 leaks not detected by the auction mechanics. The pleasant surprise was the free over $40.00 in gas that they put in the car. I did not expect that they would fill up the gas tank. That is a class act. Great job Kuni Lexus. I only ask that you watch your prices. It would be nice if and when I do a price check the difference is either zero or not more than $20.00 differential. I will go for the leak repairs and for the tires soon. I happened to pass by the President's office. He happened to be a doing something with his phone and was very relaxed. It shows that he has a great team who are working for a common end to provide top notch service to customers. He had time to be doing something with his phone and not being harried in putting out fires. Great job. Keep it up. But watch your prices. Customers have tools to Check out prices nearly instantaneously through technology. More
WOW! They make car buying easy! What a great experience! We went in knowing we wanted a 2015 RX 350 and saw online the car we were interested in(Pearl white!) was available. My husba What a great experience! We went in knowing we wanted a 2015 RX 350 and saw online the car we were interested in(Pearl white!) was available. My husband called and spoke with Van Saukam and we arranged to come in Tuesday. He was waiting for us and for the next 2-3 hours, he explained everything we ever wanted to know about the car. We are previous Lexus owners and knew that's what we wanted. We were kind of interested in the hybrid but heard many stories, so were not sure. Guess what - we bought a 2015 pearl white 450h. Van knew everything(I think) there was to know about the cars. We really appreciated his knowledge and insight into the cars. We know he's new to the dealership, all I have to say, you're lucky to have him. Archer Goodman, not only stayed late (so did Van) because we had to come back. He made buying this car and signing all these forms enjoyable. Both these men, loved working for Kuni-that says a lot for the dealership. Oh, by the way, the place is beautiful! More
Bad experience with Kuni used car salesman Yesterday I test drove a used car at Kuni Lexus of Greenwood Village and spent about 2 hours with salesman Danny Tyson, driving the car, reviewing the Yesterday I test drove a used car at Kuni Lexus of Greenwood Village and spent about 2 hours with salesman Danny Tyson, driving the car, reviewing the Carfax report, being schmoozed and treated to all the luxuries Kuni has to offer its customers. Danny is a charming and personable man. At several points in our meeting Danny told me how much he wanted me to have the car, assuring me that I didn't have to fear him selling it to anyone else but warning me that the other 15 salesmen would be trying to sell it also. Danny seemed to support my plan to have an independent evaluation done by my regular mechanic, which I attempted to arrange by phone before leaving Kuni. My mechanic was unable to look at the car yesterday, so I came home without it. This morning Danny called to ask my progress toward buying the car. I asked him if other people were interested in the car and he said "I'm hiding it for you". Within an hour I had scheduled the evaluation and called Danny. My call went to voicemail, where I left the message that I wanted to come for the car as soon as possible. When Danny finally called me back he told me that he, personally, had just sold the car to someone else. Being that it was a good car offered at a good price, I believe Danny would have had many later opportunities to sell the car without rushing to sell it while he knew I was actively working in the direction of buying it. Perhaps there was something about the car Danny did not want me to learn from my mechanic, or perhaps the transaction was simply not of sufficient value for Danny to feel any need to honor his assurances to me that he would not sell it to another. In any case, this was a very disappointing customer service experience. If Kuni bothers to respond to this review they will no doubt explain that they don't, and by law can't, hold cars for customers, as I've already been told by the used car sales manager. While I'm sure this is true, it's also true that they should not allow their representatives to tell customers otherwise." More
Purchase of 2015 ES350 Fantastic all around, from the sales agent Greg Stanton to the technical guy Bryson and finally, the financial personnel, Dutch Harris and RIchi Carni Fantastic all around, from the sales agent Greg Stanton to the technical guy Bryson and finally, the financial personnel, Dutch Harris and RIchi Carni. Our second Lexus from Kuni and with this type of service we will not consider anywhere else. More
BEST Car Buying Experience Ever!!! The dealership is hands down the best! The facility is beautiful, the staff is great and the overall experience is very unique. The prices are fair an The dealership is hands down the best! The facility is beautiful, the staff is great and the overall experience is very unique. The prices are fair and there was no pressure or haggling. I've decided that this will continue to be my dealership of choice, as long as I am in the Denver area. Thank you Kuni of Greenwood Village! More

