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Lexus of Greenwood Village
Greenwood Village, CO
574 Reviews
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Showing 574 reviews
September 08, 2016
Horrible car buying car experience If I could have given 0 stars I would have. This has been by far the worst car buying experience I have ever had. Let me fist start off on the first d If I could have given 0 stars I would have. This has been by far the worst car buying experience I have ever had. Let me fist start off on the first day we went up there to look at a vehicle. We saw a nice Infinity online and drove up from the Springs to look at it. Everything was good and we decided we wanted to go ahead and purchase the vehicle. We had already been approved through USAA and had the draft in hand. The sales lady Marcia and finance manager told us we still had to do a credit application through them as it was their company policy. We were very upset with that and left and drove back to the Springs. A few days later I had decided I really liked the vehicle and if that is their company policy then okay, I still want the vehicle. We drove back up to the dealership even though I did not agree with their policy, and decided to move forward with the purchase. We sat down and filled out the credit application in the lobby, they didn't even put us in an office. 2 hours later the finance guy Thom comes out and kept insisting that since they had already run our credit he could guarantee a better rate than what USAA had given us. When we asked him if he was sure he could get a better deal than the one we came in prepared with he said " I have done this over a thousand times, so...yeah" So after 3 hours total of waiting Thom comes back with great news, they did beat the rate that USAA had given us. So we decided that okay, we will go with Westerra who gave us a rate of 1.99%. After another hour of going over and signing the paperwork that stated 1.99%, financed through Westerra, all the paperwork to FINALIZE the purchase of this vehicle we were finally done and on our way. However, we left without the car because it had significant hail damage that they had to fix. Marcia said it would take between 5-7 days to get everything fixed which I understood and was very patient with them as I wanted them to do a good job. 5 days later I get a call from Marcia saying all the hail damage had been fixed but they are still waiting for a driver side mirror to come in. 3 days later I get a call saying they still did not put the mirror on and they were still waiting for a new Windshield. She said I could come up and still pick up the car and drive home with a broken windshield and they would send someone to come out to fix it at my house. I told her that I will wait until everything is done correctly because I don't want to drive home with a broken windshield and she said it should be done in a few days then. I also asked if they had a spare key for the vehicle Marcia stated she did not believe so and that most used car dealerships don't. I could not believe that you could not provide me a vehicle with a spare key or even offer to get a replacement one. A few days later I get a call from Thom the finance manager and said that they could not do the 1.99% because the bank did not approve it!!! So please tell me this how can you can sign paperwork stating you are approved for a loan, finalize the purchase of a vehicle, and then have the dealer take back the loan paperwork that was signed for 1.99%? And all this being more than 10 days after we finalized everything!!!. So I go back to when Thom told us "I"ve done this a thousand times, so yeah"...apparently maybe after another thousand you'll know what you're doing Thom. This dealership lies about 1 thing after another and has no communication between their sales people and finance department. This whole process could have been a lot simpler if they would have just gone through USAA instead of trying to go through one of their banks so they can get a better incentive on their end. The next day I get a call from Marcia again saying they did not put the windshield in because the one they got in was cracked. At this point I said "its been one thing after another with you guys and Thom called yesterday taking back a loan that we had already signed for. Marcia said she knew nothing about what was going on. So I check my credit today to see that they had ran our credit again, even after we told them to just cancel the whole thing!!! They claim they are a reputable business as stated by their sales rep multiple times, maybe we should have clarified what kind of reputation that was...I recommend that no one waste their time with Kuni Lexus unless they want to be lied to given the run around and ultimately let down. Could we have bought the car with our pre-approved USAA loan? Yes. Will we? Not a chance. More
by Cheryl S
Employees Worked With
Marcia Epstein
August 29, 2016
Absolutely perfect!!! What a fantastic car buying experience. From the online live help to the final purchase. I love my new Lexus from Kuni Lexus and I look forward to a l What a fantastic car buying experience. From the online live help to the final purchase. I love my new Lexus from Kuni Lexus and I look forward to a long lasting relationship More
by pennio73
Employees Worked With
Jesum Elgheriani
July 26, 2016
LYING SALES MANAGER ROBERT WRIGHT Bill Owens was fantastic, however, his lying, deceptive xxxxxxx of a sales manager, Robert Wright, was a disgrace for your dealership. He came directl Bill Owens was fantastic, however, his lying, deceptive xxxxxxx of a sales manager, Robert Wright, was a disgrace for your dealership. He came directly to my wife and I, never looking us in the eye, telling us how he would have to wholesale off our 2013 Highlander because they weren't selling, only gave me $22,000 for it, and then puts it on your lot currently @ $28,882! That's a $6,882 profit for you, when I have to beg for just a little more from him, get nothing more and he treats us like xxxx!I Even did a KBB trade-in instant cash offer, through your website, that gave me a higher offer, then you don't even honor it. I will be in touch with KBB and Lexus Corporate to voice my concerns. And guarantee I will do my best to persuade anyone I know to NOT do business with KUNI Lexus. Please see that your General Manager gets this as well, although I'm sure he'll never see it. More
by by KUNI
Employees Worked With
Bill Owens, Rob Wright
July 05, 2016
Outstandinging Customer Service Came into Kuni Lexus and was won over. Danny Tyson was my salesman and I couldn't have asked for a better expereince. Highly Recommended! Came into Kuni Lexus and was won over. Danny Tyson was my salesman and I couldn't have asked for a better expereince. Highly Recommended! More
by Vu C.
Employees Worked With
Danny Tyson
June 09, 2016
Complete Professional Service KUNI LEXUS GREENWOOD VILLAGE showed complete professionalism regarding my recent car purchase. I recommend anyone looking to purchase a New/Used car KUNI LEXUS GREENWOOD VILLAGE showed complete professionalism regarding my recent car purchase. I recommend anyone looking to purchase a New/Used car to stop by!!!! More
by Bobcat10
Employees Worked With
Don Wood, Archer Goodman, Gary Sanders
May 31, 2016
Kid-glove handling; nice, professional, excellent prices Staff could not be more professional. I got a phenomenal deal on an immaculate vehicle. I was on a very restricted budget, didn't think I'd be able Staff could not be more professional. I got a phenomenal deal on an immaculate vehicle. I was on a very restricted budget, didn't think I'd be able to get what I actually wanted. I GOT MORE! All staff go out of their way to make the experience pleasant . . not pushy, no haggling. OUTSTANDING experience. I got A LOT for A LITTLE. More
by wendyloooo
Employees Worked With
Don Wood, Archer Goodman, Craig Bluhm
May 23, 2016
Excellent Brian Sheridan and Kuni Lexus have provided us the best overall service in our many years of owning Lexus cars in Utah, California, Arizona and Color Brian Sheridan and Kuni Lexus have provided us the best overall service in our many years of owning Lexus cars in Utah, California, Arizona and Colorado. More
by Satisfied
Employees Worked With
Brian Sheridan
May 22, 2016
TN to CO: As out of staters we had an excellent experience! Outstanding Experience! We found the perfect Lexus online and contacted Van Saukam to discuss our options. As you can imagine, trying to buy a car Outstanding Experience! We found the perfect Lexus online and contacted Van Saukam to discuss our options. As you can imagine, trying to buy a car located in Colorado, while we were located in Tennessee, is not. without it's challenges. The biggest obstacle to overcome was the fact that the dealership didn't allow for us to make a deposit that would "hold" the vehicle at all, it had to be paid for on the spot or signed for on the spot. Despite the initial challenge, Van's creative prowess combined with his genuine desire to provide excellent service to his customers allowed us to work the deal. Van picked us up from the airport and the ride to. Kuni Lexus was both informative and inspirational. Once at the dealership, he continued to impress us with his genuine dedication to serving his clients. He walked us through the dealership and made us as comfortable as possible for our brief stay. The Kuni Lexus dealership was as impressive as Van's performance. I have been to some nice dealerships before, but Kuni Lexus is by far the nicest that I have ever seen. While the final prep was being done on our pre-loved GX, there wasn't anything that we could have asked for it (soda's, coffee, snacks, entertainment, a guest work station with internet, and friendly associates). We have had several experiences buying cars, and even though Colorado's laws regarding necessary paperwork are definitely different from Tennessee's, Archer Goodman, took great care of us. As a recent law school graduate, I found his explanations of the paperwork to be spot on, informative, and best of all, accurate. With all of the positives in our purchasing experience, it was no surprise that the vehicle that we purchased (2010 GX) has been every bit as impressive. My wife and I didn't think twice about driving from Denver back to Nashville, TN (1160 miles). The ride was as expected, outstanding. Kuni Lexus' Van Saukam was great to work with, and in fact we have stayed in touch since then, almost a month later. Thank you Van! More
by Gadgetman000
Employees Worked With
Archer Goodman, Van Saukam
May 14, 2016
"Love Kuni Lexus" I recently bought my first Lexus, a 2015 RX450H !! I have to say I was in awe of the environment at the dealership itself. However, after spending 8 h I recently bought my first Lexus, a 2015 RX450H !! I have to say I was in awe of the environment at the dealership itself. However, after spending 8 hours with Van, buying my Lexus, and driving home in it, I felt like family! The knowledge, expertise, and patience that was demonstrated was incredible. Kuni Lexus and their employees make you feel like you are the most important person and they take excellent care of your vehicle regardless if it's pre-owned or new. Van was amazing . . . very authentic and gave me great advice! I appreciated all the time that Archer took to facilitate the paperwork at a later hour in the evening on Saturday, April 30th. Blake was awesome and assured me that the leather repair and Lux Care turned out incredible. It did! I will never drive anything else and look forward to working with Kuni Lexus in the future. Thank you to all the staff and especially Van! More
by Laurie G.
Employees Worked With
Archer Goodman, Blake Horn, Van Saukam
May 09, 2016
Excellent Service at Kuni Lexus / Van Saukam We bought a Certified Pre-Owned Lexus ES 350 from Van Saukam of Kuni Lexus in Greenwood Village, CO. Van was very helpful and knowledgeable. He chec We bought a Certified Pre-Owned Lexus ES 350 from Van Saukam of Kuni Lexus in Greenwood Village, CO. Van was very helpful and knowledgeable. He checked in with me frequently during my stay and made sure that each person working with me through the car buying process was helpful. Thom in finance was also very helpful and explained all options to me clearly. The entire staff at Kuni is both kind and helpful. My overall service experience with Kuni was excellent. We looked at other cars at other dealers and there was really no comparison to the level of service and professionalism provided at Kuni. More
by Rob C
Employees Worked With
Thom in Finance, Van Saukam
