Lexus of Cleveland

Great Experience Best car buying experience I've ever had. James Neff, Ken Meagher and Louis in Service were all fair ,honest just good people. I've owned Lexus in t Best car buying experience I've ever had. James Neff, Ken Meagher and Louis in Service were all fair ,honest just good people. I've owned Lexus in the past, definitely would buy here again. More

Excellent customer service. I have chosen Metro Lexus as my service provider since I purchased a new Lexus ES350 in September of 2015. The ease in making the appointments via th I have chosen Metro Lexus as my service provider since I purchased a new Lexus ES350 in September of 2015. The ease in making the appointments via the web and appointment time slot availability is truly what makes doing business with Metro Lexus a pleasure. More

Great experience I had a great experience dealing with Desiree and Victor . I got a good trade in on my car and a good buy on my new GX460 ( which I love ) . I would I had a great experience dealing with Desiree and Victor . I got a good trade in on my car and a good buy on my new GX460 ( which I love ) . I would recommend those two and Metro to anyone looking to buy a Lexus . More

Metro LEXUS RX350 Desiree and Victor were very upfront while negotiating and gave us a fantastic deal. Great experience and I would recommend this dealer to anybody.loo Desiree and Victor were very upfront while negotiating and gave us a fantastic deal. Great experience and I would recommend this dealer to anybody.looking to purchase a LEXUS. More

Great Experience Thank you James Neff (sales) and Jeff Sustersic (manager) at Metro Lexus for your exceptional service and professionalism during my recent purchase of Thank you James Neff (sales) and Jeff Sustersic (manager) at Metro Lexus for your exceptional service and professionalism during my recent purchase of a pre-owned vehicle. James answered all of my questions and concerns in a timely manner, treated me with utmost respect, and at no time did I feel pressured to make a decision. I was thoroughly impressed with Jeff with his refreshing approach as we negotiated the purchase price of the vehicle. I had a wonderful experience and I highly recommend James, Jeff, and Metro Lexus! More

Wish I could give more than 5 stars I can't thank my salesman Bosko Golubovic enough. From the second I walked into the most beautiful dealership until the moment I drove off the lot, I I can't thank my salesman Bosko Golubovic enough. From the second I walked into the most beautiful dealership until the moment I drove off the lot, I could not have need happier. I can't think of a better car buying experience. Smooth, just doesn't say enough. Finance went smooth, explaining all the functions of the car was perfect. I would and will recommend Metro Lexus to all my family and friends. (My Dad is already a Lexus owner and fan!) Thank you Bosko and Metro Lexus! More

SERVICE WRITER TOLD ANOTHER EMPLOYEE THAT I WAS FULL OF **** First, I would like to say that this is defiantly a problem person within the dealership. My issue is with Mark in the service department. Along with First, I would like to say that this is defiantly a problem person within the dealership. My issue is with Mark in the service department. Along with whoever put in excessive tire pressure the day I bought the car. The day that I purchased it they allowed me to swap out my belongings from my trade in. While in the back I seen and heard the tech having problems with the tire light. I assumed the tech was setting the pressures to specification. I was wrong. After 2 weeks of having the car the tire light came on. I stopped at a shop and found out that the tire pressures were all 60-64 PSI EXCEPT right rear. It was at 28 PSI. This is because the dealership over inflated all the tires so the tire light would stay off for a while. I contacted the dealership and they told me to bring it in. I took it in yesterday morning. When I arrived I was meet by Mark. He took my vehicle 30 feet through the next garage door and began talking to another guy. I heard Mark tell another employee that he's mad about the car. Stating I was crazy and that no way it had over 60 psi. I removed myself and the vehicle from the dealership. Completely disrespectful. I tried calling and speaking to management about this 2 times before writing this post!!!!! I left 2 messages. I will also be contacting the BBB. If you want the real deal about this dealer look at yelp!!!! I should have! More

Took advantage of my senior parent They talked my father-in-law into trading in his 2014 Kia with 38,000 miles and under warranty for a 2001 Lexus with 106000 miles. He paid top dollar They talked my father-in-law into trading in his 2014 Kia with 38,000 miles and under warranty for a 2001 Lexus with 106000 miles. He paid top dollar for the Lexus and was given a lowball value for his trade-in. My mother-in-law had purchased for Lexus IS from that dealership in the last 16 years and I don't think my family will ever go back to using them again. More

BEST CAR BUYING EXPERIENCE EVER I have been buying cars now for over 45 years and my experience at Metro Lexus was the best and easiest ever. They were upfront with my trade-in offe I have been buying cars now for over 45 years and my experience at Metro Lexus was the best and easiest ever. They were upfront with my trade-in offer, it was extremely fair,and the pricing of the certified vehicle I purchased met my expectations. ALL the team their were very helpful and met all my requirements needed relative to some minor changes to the vehicle I purchased from them and met my very specific time requirements. I would highly recommend them to anyone looking for a luxury vehicle in the Metro Cleveland Market. More

Great Sales & Service departments. World class dealership In 2012 I purchased a used vehicle from Metro Lexus. My wife and I had been to several dealerships and looked at many makes and models. During our s In 2012 I purchased a used vehicle from Metro Lexus. My wife and I had been to several dealerships and looked at many makes and models. During our search we passed by Metro Lexus. We were initially impressed with the showroom and the sales staff. They were friendly, courteous, extremely knowledgeable about their products, and eager to answer our questions. The experience did not feel like a sales transaction; no pressure. Once we found a vehicle we were interested in and I wanted more information about it's history, the sales consultant had the vehicle brought into the service department. I was blown away by the cleanliness and modern facility. It was truly a great experience. The salesperson brought over a technician familiar with the vehicle and answered all my questions. A Service Department consultant pulled the service records for the vehicle and discussed them at length. I have never had this level of attention by a dealership. My wife and I came away with a new perspective about how a car purchase should go, and a certified used Lexus. Wow! More