Lexus of Cerritos - Service Center

I received extraordinary service from Jamie Lee. He called to inform me of a recall service issue on my 2011 Lexus CT Hybrid (which I think is a terrific vehicle!). He set up the appointment, arranged called to inform me of a recall service issue on my 2011 Lexus CT Hybrid (which I think is a terrific vehicle!). He set up the appointment, arranged for a loaner vehicle and made it all happen instantly. When I arrived, he was ready and I was in and out in minutes. Later in the day, he called me to let me know that my car was ready. It's like he's looking out for me and helping me to maximize my productivity. I respect his professionalism and his willingness to make the entire service process so easy, efficient and pain-free. He's a great guy and terrific ambassador for Lexus and Lexus of Cerritos. More

I received excellent service from Dorothy Lunney and her team. Dorothy Lunney is courteous, friendly, a very positive person, and she keeps you informed as to the status of the service. She is also very k team. Dorothy Lunney is courteous, friendly, a very positive person, and she keeps you informed as to the status of the service. She is also very knowledgeable and I completely trust that she will resolve the problem. I will continue to bring my car to Dorothy for service because she is a pleasure to work with and she cares about her customers. More

Everyone was very professional and helpful. I wish it had not been so expensive to get my keys out of the trunk. I would recommend this dealership. had not been so expensive to get my keys out of the trunk. I would recommend this dealership. More

Dorothy is a wonderful Service Manager. She is very helful and treats her clients as though they are the most important people in the world. She is dedicated and professional with a great personality, helful and treats her clients as though they are the most important people in the world. She is dedicated and professional with a great personality, very friendly and eager to assist you the moment you come in to the dealership. I would recommend Dorothy to my friends and also would recommend Lexus of Cerritos as the dealer who completly satisfies their customers with a sense of pride and efficency. Dorothy please continue doing what you do because you make me feel very special when I oome in. More

I bought my car from here and go there for service. In general it is a positive experience. Dorothy Lunney is always cheerful and very helpful when it comes to service. general it is a positive experience. Dorothy Lunney is always cheerful and very helpful when it comes to service. More

I have been going to Lexus of Cerritos for 5 years, each time I have been very happy with the service and quality of service that Dorothy Lunney and her team have provided. I would highly recommened her as time I have been very happy with the service and quality of service that Dorothy Lunney and her team have provided. I would highly recommened her as a prefered service consultant. Thank you for all your efforts, All the best Johnny D More

I'm happy with Dorothy Luuney's service because she is I'm happy with Dorothy Luuney's service because she is very kind and has a happy smiling face whenever I see her at the dealership. I had de I'm happy with Dorothy Luuney's service because she is very kind and has a happy smiling face whenever I see her at the dealership. I had dealt with her for more than 10 years and she has always been helpful. More

I live in Los Angeles which is approximately 22 miles 1 way to Lexus of Cerritos.To me distance is not the issue when it comes to servicing my RS 350. I always go to Lexus of Cerritos because of the excell way to Lexus of Cerritos.To me distance is not the issue when it comes to servicing my RS 350. I always go to Lexus of Cerritos because of the excellent customer service they have. Ms. Mendoza, my service consultant, has been very helpful and has been a valuble asset to the dealership because she knows the concepts and effects of a rendering a good customer service. More

I have been going to this dealer for service for four years and have always had quality service. This time my car needed work that is covered by extended warranty. Dorothy has been positive, friendly and years and have always had quality service. This time my car needed work that is covered by extended warranty. Dorothy has been positive, friendly and communicative throughout the process and has been amazingly efficient in her dealing with the insurance company. She has kept me apprised of all isssues and has been veery reassuring. More

Dorothy is absolutely amazing. Dorothy treats everyone like family. Always warm welcoming and always goes over and beyond to ensure you visit is a Great One. Like I share with people, anyone can sell like family. Always warm welcoming and always goes over and beyond to ensure you visit is a Great One. Like I share with people, anyone can sell a car it is the service that keeps you coming back. Cerritos Lexus should feel proud to have Dorothy as an employee. Carmen More