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Lexus of Brooklyn
Brooklyn, NY
564 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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564 Reviews of Lexus of Brooklyn
February 28, 2021
I had a deal 3 days prior to picking up the car Day of I had a deal 3 days prior to picking up the car Day of pick up price was increased by 10 Percent Avoid Manager got into a shouting match with m I had a deal 3 days prior to picking up the car Day of pick up price was increased by 10 Percent Avoid Manager got into a shouting match with me As a returning customer I could not believe what I was subjected to Disgusting I normally don’t leave reviews but this encounter deserves one Avoid I wish I could leave “0” stars More
by David.abbajeans
Employees Worked With
Alex Rabinovich
January 06, 2021
After checking the website, I found a pre owned Lexus that I was really interested in and left a message on a Friday evening to check about availability. The sales person responded early Saturday mornin that I was really interested in and left a message on a Friday evening to check about availability. The sales person responded early Saturday morning that he would be getting back to me that day about the car. I was ready to put a deposit on the car and then travel from Philadelphia on Monday to see the car. I heard nothing until the next Tuesday afternoon saying that someone had put a deposit on the car and it was not available. Of course, he wanted me to look at other inventory. I own my own business and this type of response to customers is not tolerated. A huge disappointment. More
by gmcfarland
Employees Worked With
Carlos Lopez
November 17, 2020
This dealership is excellent, normal high pursuit of excellence as all Lexus dealerships I have deal with in the past. Best sales manager, general manager and service manager followed up with me proper excellence as all Lexus dealerships I have deal with in the past. Best sales manager, general manager and service manager followed up with me properly and speedily. The sales person Cindy Rivera was spectacular which I haven’t had this level of service in 35 years. I live in Maryland but I will call her first for any referral or future Lexus purchases regardless if she’s in New York. Gary Steen More
by Gary.steen
Employees Worked With
Cindy Rivera, Aladdin Alnaqib, James Clayton
November 10, 2020
Purchased a used 2016 Honda Pilot. Before leaving dealer lot, got an electronics error - apparently a known problem with this model/year car. Dealer tried to weasel out from repairing, but eventually agreed lot, got an electronics error - apparently a known problem with this model/year car. Dealer tried to weasel out from repairing, but eventually agreed to check it out. Dealer called back two days later to inform me that it's too expensive to fix, so I will get my money back. Car is now back on the dealer site, with no mention of electronics issue. Dealer clearly hoping some other sucker will buy it and not get the electronics issue until they're home already. This kind of behavior is what gives used car dealers a bad reputation. More
by oxgaard
Employees Worked With
JOSEPH ONDO
November 07, 2020
I would strongly encourage you to avoid working with this dealership. The dishonesty and trickery we dealt with was unbelievable. In particular, James Clayton and Ray Pineiro made it impossible for us to buy dealership. The dishonesty and trickery we dealt with was unbelievable. In particular, James Clayton and Ray Pineiro made it impossible for us to buy a car from them. More
by KTucc
Employees Worked With
Ramon Pineiro, James Clayton
November 06, 2020
I purchased my certified Lexus I believe on the 28th of September. I wanted a specific vehicle with certain features. Cindy not only found the vehicle but made it easy for the entire process. The entire pr September. I wanted a specific vehicle with certain features. Cindy not only found the vehicle but made it easy for the entire process. The entire process was easy. Last thing I’m waiting for is my tags and a small mishap with my paperwork. But she ensured me this Gs will be handled expeditiously. I have faith she will. More
by Dun88can
Employees Worked With
Cindy Rivera
October 21, 2020
worked with Mr Mills, it is my second time leasing at this dealership, they are friendly and knowledgable happy to lease there again. Mr Mills is professional and helped us fine our car that we were inte this dealership, they are friendly and knowledgable happy to lease there again. Mr Mills is professional and helped us fine our car that we were interested in. More
by margotutu
Employees Worked With
Thomas, Mills
October 20, 2020
Cindy was great about working with our unique situation (getting rid of a lease to finance) and getting to the numbers we needed to be at. She also made sure that some dings and scratches on our pre-owned (getting rid of a lease to finance) and getting to the numbers we needed to be at. She also made sure that some dings and scratches on our pre-owned vehicle were taken care of POST sale. She was great with communication and didn’t forget about us even after we drove off of the lot highly recommend! More
by OG
Employees Worked With
Cindy Rivera
October 14, 2020
My wife and I only decided to look for a new car over the weekend. We had a higher mileage Lexus and our first stop was at Lexus of Brooklyn. We met Alex who got the car we came in to see ready for a ride. W weekend. We had a higher mileage Lexus and our first stop was at Lexus of Brooklyn. We met Alex who got the car we came in to see ready for a ride. We took a newer RX 350 out and loved it. Alex wasn’t pushy at all, genuinely wanted to make something work within our means. We decided after leaving the dealership to go forward and had the car ready 24 hours. If you are looking for a patient salesperson, and a Lexus, give Alex a call! More
by Andrew.Richard.gordon
Employees Worked With
Alex Rabinovich
