Lexus of Bridgewater

i found joe fass to be knowlegible. courteous and interested. he knew his product quite well and was able to show us all about bthe lexus. he made a great personal appearance and was fun to do busine interested. he knew his product quite well and was able to show us all about bthe lexus. he made a great personal appearance and was fun to do business with.----F.X. DWYER More

I am a repeat customer to Joe Fass. Each time that I I am a repeat customer to Joe Fass. Each time that I have worked with him he has given the maximum effort and time to making my leasing experience a I am a repeat customer to Joe Fass. Each time that I have worked with him he has given the maximum effort and time to making my leasing experience a pleasure. This rating is well deserved because Joe is always a professional and keeps Bridgewater Lexus in good standing. More

Lexus of Bridgewater and David Sommerstein were a pleasure to deal with in the purchase of my first Lexus! I knew exactly what I wanted so we were able to make a deal and prepare all the paperwork ov pleasure to deal with in the purchase of my first Lexus! I knew exactly what I wanted so we were able to make a deal and prepare all the paperwork over the phone. When we went to pick it up, everything was ready to be be signed and the car is great! More

I was extremely pleased when visiting Lexus of Bridgewater for the first time. My pre-owned vehicle is pristine and perfect, and was treated like a customer who was buying new. Ed was more than he Bridgewater for the first time. My pre-owned vehicle is pristine and perfect, and was treated like a customer who was buying new. Ed was more than helpful during the test drive, paperwork, and gave so much attention when showing me the many features of the car. I would recommend this dealer to all and Ed has the sincerity and helpfulness that I was looking for. More

This is my second Lexus (my trade in was 9 years old). I returned to this dealership because I knew I could count on the service department to take excellent car of my new car. My sales consultant was Peter returned to this dealership because I knew I could count on the service department to take excellent car of my new car. My sales consultant was Peter Chan. He was extremely helpful and knowledgeable about my new RX350. He very patiently explained all the bells and whistles on the car. I would certainly work with him again. More

I just purchased my fourth Lexus from Lexus of Bridgewater! This should speak for itself on how highly I rate this dealership. The facility is spacious, clean and inviting. All of the staff is hel Bridgewater! This should speak for itself on how highly I rate this dealership. The facility is spacious, clean and inviting. All of the staff is helpful and friendly - from the service people to customer service to management. I must however, highlight Joe Fass. As a sales, marketing and public relations person all my life,I can honestly say that Joe Fass is one of the finest sales individuals I have ever encountered. He listens. He wants the customer to be happy. His personal attention to the customer along with his exceptional knowledge of these cars is unparalleled. He takes the time to teach you everything you need to know about the workings of your car.You drive your car off the lot feeling totally confident and happy with your purchase. He follows up after the sale and he is always available with any questions you have beyond. In 1997, I purchased my first Lexus. Joe Fass was new to the dealership. I was his 3rd or 5th customer. Yesterday I purchased my fourth car. Fourteen years later, Joe Fass has the same enthusiasm, the same superior knowledge, the same patience, the same attention to detail, and the same personal charm. It's personal. He cares. I very highly recommend Joe Fass to anyone interested in purchasing a Lexus. You will be happy you went out of your way to find him. More

We were looking for a used car for our daughter who graduated last year and started working. We opted for Lexus because of its great reputation and previous experience with Lexus cars. We zeroed in o graduated last year and started working. We opted for Lexus because of its great reputation and previous experience with Lexus cars. We zeroed in on the RX350 based on our research. Joe was the perfect salesman to deal with. He was polite, courteous and very professional. He took the time to review the details of the car with us and even offered to go over the details again with our daughter. Anthony F. Paredes More

Very Good experience. Joe made me feel very much at home. There was no pressure of buying. He showed me enough cars and didnt judge me by the fact that i was wearing flip flops and drove in, in a beat up. There was no pressure of buying. He showed me enough cars and didnt judge me by the fact that i was wearing flip flops and drove in, in a beat up. More

After going to numerous dealerships in the Bergen County area looking for pre-owned vehicle for my wife (not necessarily Lexus) and not finding what I was looking for, I found a 2005 ES-330 on-line at Bridg area looking for pre-owned vehicle for my wife (not necessarily Lexus) and not finding what I was looking for, I found a 2005 ES-330 on-line at Bridgewater Lexus. It was close to the price range I was looking for. The car looked great on the internet. I called Lexus and got Joe Fass on the phone. Being in sales myself, I could tell Joe was a straight shooter. We discussed the car but it was little more than I wanted to spend. Since the dealer- ship was in Bridgewater, I was hesitant to drive an hour so we spoke on the phone about the vehicle. Joe said the vehicle was in mint condition and I should come see it. The morning of the day I ended up purchasing the vehicle went like this: I emailed Joe in the morning that I thought the monthly payment was beyond what I wanted to spend on this vehicle. He said "let me work on it." Not only did he and Scott Giarraffa(finance manager) get me the payment I needed, Scott negotiated the bank rate down with the lender. They called me with the good news. I told them I would be down to purchase the vehicle assuming all was in order and the car looked as good in person as it did on the internet. When we arrived at Bridgewater Lexus, we were greeted with open arms by the receptionist, who told us Joe was expecting us. Joe greeted us with a big smile and was excited to finally meet myself and my wife, and more excited to show us the car. When I said to him "I hope the car looks as good in person," he told me it would exceed my expectations. WOW!!, was he right. We walked out to the car and I was stunned. This car with just under 70,000 miles literally looked brand new. It looked like no one ever sat on the leather seats. The exterior paint was mint. Seriously, it looked like no one ever used this car. Both myself and my wife were impressed to say the least. Joe was right. The car exceeded expectations. We would later find out that in addition to this beautiful car, it turned out that Bridgewater Lexus had "certified" this car. This means a full 3 year, 100,000 mile bumper to bumper warranty. All on a 2005 car with 70,000 miles!! In addition, it came with a free full tank of gas, free first oil change. Joe also gave us a very nice insulated freezer bag to transport our frozen and cold groceries. If you have shopped for cars before and have been through all the nonsense that goes on at your typical car dealers, than you know how horrible it can be. THIS IS A TOTALLY DIFFERENT EXPERIENCE. It is professional, courteous, and you get even more than you expect. Joe is true professional and as friendly a guy as you will meet. He knows his business inside and out. His total review of the car with us before we left was something I have never experienced before. He was detailed down to how to use the keys. Everyone we dealt with in person or on the phone was incredibly friendly and knew their job. I cannot stress enough what a different and great experience I had with Joe Fass, Scott, and the entire Bridgewater Lexus team. I will ONLY be calling Joe and Bridgewater for my next vehicle. Steve Rothstein More

I would like to express my gratitude to the service department of Lexus of Brigewater I am the Lexus owner for the last 12 years - and this dealership is the best. I would recomend it to all my fri department of Lexus of Brigewater I am the Lexus owner for the last 12 years - and this dealership is the best. I would recomend it to all my friends. Thanks you so much for doing a fantastic job! More