Lexus of Bridgewater

customer service Today we brought home our brand new Lexus ES350. We could not be happier with our new car but more importantly our experience in dealing with our sal Today we brought home our brand new Lexus ES350. We could not be happier with our new car but more importantly our experience in dealing with our salesman, Edmond Carlock and the rest of the Lexus of Bridgewater staff was the best we've ever encountered when purchasing a new vehicle. Each and every staff person, from receptionist when we walked in the door initially, to Mr Carlock, Lee Halpert, General Sales Mgr, and then Scott Giarraffa , Financial Services Manager, made us feel like "family". There was absolutely no pressure to purchase and each showed a great amount of patience and professionalism throughout the entire experience. There is no doubt in our minds that we will recommend Lexus of Bridgewater to friends and family; nor is there any doubt that we will return to Lexus of Bridgewater when next we purchase a vehicle. More

Very Professional and Worked Diligently to Resolve Issue After having had a bad experience at another Lexus Dealership connected to Lexus of Bridgewater, we were very disappointed in the customer service and After having had a bad experience at another Lexus Dealership connected to Lexus of Bridgewater, we were very disappointed in the customer service and overall professionalism of the Lexus Dealerships in our area. Our perspective changed, however, when Rodger from Lexus of Bridgewater first reached out to us to apologize for how things were handled at the connected dealership and offered his assistance whether or not we purchased a vehicle from Bridgewater. After communicating via email with Rodger for a few days, we informed him of a vehicle we were interested in that was newly listed at the dealership where we had had the poor experience. Rodger was more than willing to offer his assistance: He had the car moved to the Bridgewater dealership immediately so we could come at our earliest convenience. After setting everything up, he informed us that he wouldn't be at the dealership but informed the salesperson of the situation. Ultimately, we purchased a Lexus CT200h that we are extremely happy with and were impressed by the professionalism, assistance, and overall service Sirad and Scott provided throughout the process. Sirad (Sales) was extremely helpful, accommodating, and seemed truly interested in helping us and demonstrating the professionalism and personal care we expected from a Lexus dealership. Scott (Finance Manager) made the financial process easy, informed us of all relevant info related to the purchase, and was generally efficient and professional. Overall, while we had a poor experience at a different Lexus dealership, Lexus of Bridgewater was an extremely positive experience and the team we worked with were extremely helpful, answered all of our questions, and we never felt rushed or pressured. We will absolutely recommend Lexus of Bridgewater to family and friends! And recommend Lexus of Bridgewater to anyone looking to purchase a vehicle at a dealership that clearly values customer satisfaction and professionalism. Thanks again to Rodger, Sirad, and Scott for your help, assistance, and for making the process of purchasing a Lexus an extremely positive experience. More

Used car buying experience at Lexus of Bridgewater We saw an e-Bay listing for a 2008 Subaru Imprezza at Lexus of Bridgewater. We called to check availability. Call handle very well, connected to Edd We saw an e-Bay listing for a 2008 Subaru Imprezza at Lexus of Bridgewater. We called to check availability. Call handle very well, connected to Eddie Ruggirello who confirmed car's availability and immediately scheduled an appointment. Traveled from Columbus, NJ (3/29/14) - good signage for driveway enterance amid the Rte 22 construction. 1) Lexus of Bridgewater has the most impressive showroom and staff that I have ever experienced. 2) My son (for whom we were purchasing the vehicle for) were immedately greeted and shown to Eddie Ruggirello's desk; 3) We met Eddie, who had the vehicle parked near the door (pouring rain, naturally), and took a test drive; 4) we negotiated the price - which we were satisified with; 5) While Eddie has only been w/Lexus for 3 months, he was a pro on the paper work and contacting State Farm for the temporary insurance coverage; 6) While waiting (<15 minutes) to meet with Scott Giarraffa on the vehicle fianacing we enjoyed coffee and a bagel in the Lexas waiting area/living room - very comfortable. Our time with Scott was great - home - he thought he had died and gone to heaven! We were superimpressed by Eddie with his "customer-first" attention and attitude. A truly unique, talented and gifted salesman, person, father/husband (and rocker!). We would not hesitate to come back to Eddie for another vehicle purchase or recommend him and Lexus of Bridgewater to anyone in the market for a vehile. Lexus of Bridgewater - well done! Bravo! Wishing you all the best of health and prosperiety for the future - and to survive the Route 22 reconstruction. Ric Traver - More

The people we dealt with - the salesperson, Dawn Dobrosielski, the finance manager, Adam Brenner, and the Sales Manager, Rodger Pannucci - were all very friendly and sincere, and were willing to spe Dobrosielski, the finance manager, Adam Brenner, and the Sales Manager, Rodger Pannucci - were all very friendly and sincere, and were willing to spend the time to make the purchase/lease experience as easy and straightforward as possible. We walked in for information and pricing and drove out (several hours later) with our new Lexus. I would definitely recommend using these people and this dealership - which is not the experience I have had in many other car purchases over the years. More

Great Buying Experience at Lexus of Bridgewater We just bought a new Lexus RX350 at Lexus of Bridgewater. From the minute that we entered the dealership, we met nothing but efficient, courteous and We just bought a new Lexus RX350 at Lexus of Bridgewater. From the minute that we entered the dealership, we met nothing but efficient, courteous and knowledgeable service at the dealership. They were very forthcoming and direct with their price quote, and they were very knowledgeable about describing the details of the car. The financial person describe to us all of the options that we had and very effectively described the 2 options regarding the March special that Lexus was running. We visited the service department and again was shown the most courteous and efficient service that we could expect. Buying a new car is usually a tiresome experience, but Lexus of Bridgewater made it a very stress free experience. More

I do not like writing reviews, good or bad, but after my outstanding experience shopping at Lexus of Bridgewater, I felt that I had to write something. I had been to the dealership a few times and each t outstanding experience shopping at Lexus of Bridgewater, I felt that I had to write something. I had been to the dealership a few times and each time I was greeted warmly by the receptionist (I am sorry that I did not get her name). However, I was so surprised that she knew my name after my first visit. My salesman was Eddie Ruggirello and was probably the reason that I bought the Lexus RX350 over the Acura MDX. He was so laid back and easy to work with while maintaining a level of professionalism.. Eddie was extremely detail oriented and knowledgeable about the car I was interested in. He answered all my questions honestly and never pressured me to buy the car. He has the patience of a saint and was never pushy. The car that I purchased had so many technological features that I was afraid I would never be able to drive it out of the lot. Sometimes he had to show me something twice but he always did it with a smile and never made me feel stupid. If there was a 10 star review, I would give it to Eddie. Thank you Eddie! Peter, Len and Adam were also great to work with. When I get my next car, I will come to Lexus of Bridgwater. More

I have met Lee Halpert through a friend who worked with him for many years, he recommended Lee highly. I am grateful for that recommendation, because I got an amazing service, Lee has been most helpful in him for many years, he recommended Lee highly. I am grateful for that recommendation, because I got an amazing service, Lee has been most helpful in getting me the car I wanted at the best price. I will recommend him to all my friends. I also met Peter Palma when he brought my car and both of them provided an exceptional service! More

First off, I would like to start by stating that I rarely take the time to do any dealership reviews because the experience is almost never outstanding BUT the extremely satisfying service I received from Ed take the time to do any dealership reviews because the experience is almost never outstanding BUT the extremely satisfying service I received from Eddie Ruggirello require a glowing review of Lexus of BridgeWater. From the very first exchange I had with Eddie S, I felt at ease and comfortable with driving all the way from Baltimore to Bridgewater with my 2 year old daughter and father in tow. We ran into an issue heading to the dealership and ended up showing up very late but Eddie and Rodger went out of their way to make sure we were taking care of. The amazing customer service we received was equally matched by the state of the dealership. It is extremely well kept, well maintained with ample food in the lunch room, the restrooms were pristine and there was a very nice entertainment room off of the very large and well light showroom. My daughter had a wonderful time and was entertained by Eddie and the very nice lady at the reception who both tended to her with toys and cartoon shows. Eddie S is an outstanding gentleman, family man and exception sales consultant. We never felt pushed or rushed as part of the process and we felt immediately at ease around him. He promptly listened to all the questions we had and made sure they were fully answered. His knowledge of the car we were purchasing was impressive and showed that he took the time to study the car and provide all the needed answers. He held my daughter for a while while I was tending to some business and even took the time to send a very nice and touching thank you note. Who does that nowadays!!! A truly pleasant experience from the beginning to the end which is something I've come to never expect from any car purchase!!! Rodger Pannucci was equally pleasant and worked with us to ensure that we were happy with our car purchase process. His straightforwardness, disciplined and very pleasant demeanor were greatly appreciated. Eddie, Rodger and Lexus of Bridgewater have exceeded all my expectations and earned my referrals and business for future car purchases. Thanks to the Lexus At Bridgewater for such a fantastic transaction. I am holding on to Eddie S, business card whereas it would have long found its way to the recyclable trash for some other sales consultant. All the best. More

Upscale service and environment. Great cars, friendly and helpful stuff. Eddie Ruggirello displayed highly professional attitude. Will come back for my next car. Thank you. helpful stuff. Eddie Ruggirello displayed highly professional attitude. Will come back for my next car. Thank you. More

This is the 3rd car we leased from Bridgewater Lexus. We worked with Lee Halpert. He is a great guy to deal with. Just a straight forward honest guy. He made the entire process pleasant and painless and worked with Lee Halpert. He is a great guy to deal with. Just a straight forward honest guy. He made the entire process pleasant and painless and would recommend both Lee and the dealership to anyone. Also, best prices around. Support staff was great too, Adam and Kurt. More