Lexus of Bridgewater

I recently had recall work done on my vehicle. While performing the work, a free inspection was performed as well. This car is low mileage even through its been 5 years and I've done all the regular mai performing the work, a free inspection was performed as well. This car is low mileage even through its been 5 years and I've done all the regular maintenance. I was informed after the inspection that several items needed to be addressed, including one that was of major importance for safety reasons. The estimate for the required work was surprisingly high considering I went in for a no charge recall service. Unfortunately during these tough economic times I wasn't able to afford the premium hourly service rates at this dealership(which is true for any dealership). I have to say though you do get what you pay for at this dealership and then some. The quality of work and the way they treat you makes it no surprise that they are number one for customer service. I luckily have a great mechanic who does a great job on all my vehicles and he was able to confirm the work that Lexus said needed to be done which amazed me. I have been to many dealerships that I have outright caught many times trying to up sell me maintenance that I did not need or worse "create' maintenance that needed to be taken care right away. This is not the case at this dealership. They are very honest and do not pressure you at all to get the work done there. Mary was very polite and her main concern was for my safety. This kind of customer service is RARE, believe me I have many horrible experiences that I have learned from at other dealerships. Even though I did not purchase my vehicle here, it will be the first place I shop the next time I am in need of another vehicle. If you want peace of mind, honesty,quality work and courteous customer service bring your Lexus here for service. I thought I could never trust a dealership again, I was wrong, Bridgewater Lexus changed my mind. Thank you Mary for renewing my trust in dealerships. Oh and if you ever need your car detailed, don't go anywhere else but here. My 5 year old car came out looking like it did the first day I bought it without costing me an arm and a leg. Simply amazing! More

First class attention from the moment we walked in. Everyone in the dealership was attentive to making sure we were taken care of. I told the sales manager of a competitive prive that my uncle had got Everyone in the dealership was attentive to making sure we were taken care of. I told the sales manager of a competitive prive that my uncle had gotten on the same make and model and they were no haggle dealing which was a huge motivating factor in making an immediate decision. I would highly recommend Joe to anyone I know as he is a true professional. More

Extremely pleasant and professional buying experience. Bought an ES 350 with Nav in 1/2 hour for a fair price. This is my second Lexus ES from this dealership. The first Lexus ES300 2003 model year I am Bought an ES 350 with Nav in 1/2 hour for a fair price. This is my second Lexus ES from this dealership. The first Lexus ES300 2003 model year I am giving to my son since he turns 17 in 2 weeks, after I drove it for 8 trouble-free years. My old Lexus has 139K on it and I have had all recommended service done at this dealership as well. Joe Fass was my salesperson and he was very knowledgeable about the car. Sam Anous was my F&I guy and he presented all of the products without being pushy or threatening. More

Our experience with Lexus of Bridgewater was an enjoyable one from the moment we walked into the dealership! We were pleasantly greeted as soon as we walked in and then met with one of the most knowledgeabl one from the moment we walked into the dealership! We were pleasantly greeted as soon as we walked in and then met with one of the most knowledgeable and helpful sales people we have ever met. Joe Fass took the time to explain all of the features of the RX 350 for us and offered a test drive for both my husband and I to experience driving the vehicle. Joe pointed out many of the advantages of owning a Lexus and the various qualities of the truck but was never once pushy or arrogant... on the contrary, he was helpful and thorough. He took the time to walk us through the service department, which he knew was an important criteria of ours. Joe was respectful of our circumstance and was very patient in trying to meet our individual needs and wants. We are extremely happy with our RX 350 and want to thank Joe for his admirable work ethic and outstanding customer service - it is not easy to find a sales person so dedicated to their job and so willing to help! Joe has already called us several times to make sure that the truck is living up to our expectations and made it clear that we can call him at any time should we need assistance. More

I just purchased a certified pre-owned 2008 ES 350 black/black this weekend. Sirad Summerlin was my sales consultant, he was extremely knowledgeable and a pleasure to deal with. This was the 3rd Lex black/black this weekend. Sirad Summerlin was my sales consultant, he was extremely knowledgeable and a pleasure to deal with. This was the 3rd Lexus dealership I had visited, and by far was the best experience I had. More

Our experience at this dealership was fabulous. We purchased a RX 350 and enjoyed our ride home today. A big part of this great experience was attributed to Joe Fass (our sales rep)who took the time t purchased a RX 350 and enjoyed our ride home today. A big part of this great experience was attributed to Joe Fass (our sales rep)who took the time to explain every feature of our vehicle while also exhibiting great patience, professionalism and friendliness during our constantly changing our selection process. I would highly recommend Joe to any potential buyer. Last but not least, the facilities offer excellent customer amenities. More

Great experience at Bridgewater Lexus! Incredible customer service and great price. They made the entire process so easy and pleasant. Peter and Lee were both most helpful and accommodating. This customer service and great price. They made the entire process so easy and pleasant. Peter and Lee were both most helpful and accommodating. This is our second lease through them and I would not go anywhere else. More

Joe Fass is friendly,courteous and extremely knowledgable about Lexus automobiles. His professioalism is top notch and he is the sole reason we went back to Lexus of Bridgewater to make our purchase. Simply about Lexus automobiles. His professioalism is top notch and he is the sole reason we went back to Lexus of Bridgewater to make our purchase. Simply put, Joe defines the term Customer Service. More

Dear Joe, I want to thank you for all the time and Dear Joe, I want to thank you for all the time and patience you had with me during this process. I've driven luxury cars for years and have to a Dear Joe, I want to thank you for all the time and patience you had with me during this process. I've driven luxury cars for years and have to admit this is the first time I have felt that my needs were heard and exceeded. Both you and Lee took the time to fully explain my options and allow me the time to absorb what was being said. At no time did I feel pressure to make a decision and once I did you handeled everything in a professional manner. I absolutely love my 2011 Lexus ES350. Having driven Jaguars and BMW's for years I was pleasantly surprised by how well this car handles and the comfort it provides. As you know my husband is a very big man and even he is comfortable in this car. I feel I got the best bang for my buck and can see a VERY long term relationship with both you and Lexus of Bridgewater. I would highly recommend both to anyone that asks. Again, thank you!!! Sincerely, Mary More

I would like to recommend Joe Fass to anyone who need a new or used Lexus reason being that when my wife and I went to get a truck we didn't have hope at first but we succeded in getting one with the intro new or used Lexus reason being that when my wife and I went to get a truck we didn't have hope at first but we succeded in getting one with the introduction of Joe Fass as he was friendly, gave us great price and perfect customer service More