Lexus of Bridgewater

After going to numerous dealerships in the Bergen County area looking for pre-owned vehicle for my wife (not necessarily Lexus) and not finding what I was looking for, I found a 2005 ES-330 on-line at Bridg area looking for pre-owned vehicle for my wife (not necessarily Lexus) and not finding what I was looking for, I found a 2005 ES-330 on-line at Bridgewater Lexus. It was close to the price range I was looking for. The car looked great on the internet. I called Lexus and got Joe Fass on the phone. Being in sales myself, I could tell Joe was a straight shooter. We discussed the car but it was little more than I wanted to spend. Since the dealer- ship was in Bridgewater, I was hesitant to drive an hour so we spoke on the phone about the vehicle. Joe said the vehicle was in mint condition and I should come see it. The morning of the day I ended up purchasing the vehicle went like this: I emailed Joe in the morning that I thought the monthly payment was beyond what I wanted to spend on this vehicle. He said "let me work on it." Not only did he and Scott Giarraffa(finance manager) get me the payment I needed, Scott negotiated the bank rate down with the lender. They called me with the good news. I told them I would be down to purchase the vehicle assuming all was in order and the car looked as good in person as it did on the internet. When we arrived at Bridgewater Lexus, we were greeted with open arms by the receptionist, who told us Joe was expecting us. Joe greeted us with a big smile and was excited to finally meet myself and my wife, and more excited to show us the car. When I said to him "I hope the car looks as good in person," he told me it would exceed my expectations. WOW!!, was he right. We walked out to the car and I was stunned. This car with just under 70,000 miles literally looked brand new. It looked like no one ever sat on the leather seats. The exterior paint was mint. Seriously, it looked like no one ever used this car. Both myself and my wife were impressed to say the least. Joe was right. The car exceeded expectations. We would later find out that in addition to this beautiful car, it turned out that Bridgewater Lexus had "certified" this car. This means a full 3 year, 100,000 mile bumper to bumper warranty. All on a 2005 car with 70,000 miles!! In addition, it came with a free full tank of gas, free first oil change. Joe also gave us a very nice insulated freezer bag to transport our frozen and cold groceries. If you have shopped for cars before and have been through all the nonsense that goes on at your typical car dealers, than you know how horrible it can be. THIS IS A TOTALLY DIFFERENT EXPERIENCE. It is professional, courteous, and you get even more than you expect. Joe is true professional and as friendly a guy as you will meet. He knows his business inside and out. His total review of the car with us before we left was something I have never experienced before. He was detailed down to how to use the keys. Everyone we dealt with in person or on the phone was incredibly friendly and knew their job. I cannot stress enough what a different and great experience I had with Joe Fass, Scott, and the entire Bridgewater Lexus team. I will ONLY be calling Joe and Bridgewater for my next vehicle. Steve Rothstein More

I would like to express my gratitude to the service department of Lexus of Brigewater I am the Lexus owner for the last 12 years - and this dealership is the best. I would recomend it to all my fri department of Lexus of Brigewater I am the Lexus owner for the last 12 years - and this dealership is the best. I would recomend it to all my friends. Thanks you so much for doing a fantastic job! More

Working with Joe Fass was a truly wonderful experience. I had worked with Joe 3 years ago and while I didn't buy a Lexus at the time, when I was ready this year, I walked into the dealer to work with him. Jo had worked with Joe 3 years ago and while I didn't buy a Lexus at the time, when I was ready this year, I walked into the dealer to work with him. Joe was patient and worked hard to make sure I finally got the Lexus I wanted. From Joe to Scott, the entire team was wonderful to work with. More

I have bought a number of new automobiles from this dealership since I've been in New Jersey over the past 13 years. As all of my past autos have been new, my salesman offered a Lexus Certified User A dealership since I've been in New Jersey over the past 13 years. As all of my past autos have been new, my salesman offered a Lexus Certified User Auto (less than one model year old) to avoid the lengthy wait for a new similar vehicle. I was given an extremely reasonable price for my Lexus trade-in that was nearly 9 model years old, and the price we settled on for the Lexus Certified Used Auto was very attractive. When we picked up the car, I was pleasantly surprised as to the cleanliness and condition of the car...one would have believed it was brand new inside and out. All of my requests were met, the financing turned out to be very attractive as well, and I must say we are very happy customers again. We actually came in the dealership to buy and new car, and my experience thus far with a Lexus Certified has been very positive. I would not hesitate to recommend such an option to a work colleague, friend or relative. Finally, the dealer salesmen, as always was tremendous and since we bought a hybrid with lots of bells and whistles, explained everythhing thoroughly to us and offered his expertise numerous times should we have any further questions. More

This is our 5th Lexus from this dealer, Donald the sales representative was excellent in not only listening to us but helping us in every way we asked. When we are ready for our next Lexus we will be sure representative was excellent in not only listening to us but helping us in every way we asked. When we are ready for our next Lexus we will be sure to ask for Donald as our sales representative. Ron was exceptionally accommodating to us in every way possible, this made our buying experience a pleasure. More

Since 1997 we have been coming to "Lexus of Bridgewater" (formely DiFeo Lexus of Bridgewater). We live 40 miles from this dealership. There are other Lexus Dealers near us but we prefer "Lexu Bridgewater" (formely DiFeo Lexus of Bridgewater). We live 40 miles from this dealership. There are other Lexus Dealers near us but we prefer "Lexus of Bridgewater". We are greeted promptly and Joe Fass is always ready for us. Joe Fass has been our Number 1 and ONLY salesman. We have just purchased our 10th vehicle from him. He always gives us personalized service and attention. He has taken care of us each time as if we were purchasing a Lexus for the first time. He is extremely passionate and knowledgeable about all his vehicles. He spends the time to teach you about the entire car every time we have made a purchase. The Service Center is also the best around. I wouldn't take my Lexus to any other Lexus Service Centers and my records show that. Traveling 80 miles round trip is well worth it. We highly recomend "Lexus of Bridgewater" and especially "Joe Fass" who is such an asset to Lexus! More

Joe was great to deal with. He made it very easy for us to purchase the car. He was very knowledgeable about the car and took the time to explain all its features to us. If we have any questions in the f to purchase the car. He was very knowledgeable about the car and took the time to explain all its features to us. If we have any questions in the future, I would not hesitate to call him. I have no hesitation in recommending Joe. More

My wife and I went to this dealer, we wanted to trade in both of our Lexus cars, one a 2000 ES 300 Platinum the other a 2005 ES 330, the sales rep Kurt was rude and when he quoted a price for the 2005 for u both of our Lexus cars, one a 2000 ES 300 Platinum the other a 2005 ES 330, the sales rep Kurt was rude and when he quoted a price for the 2005 for us, exclaimed "what did you expect" when I tried to negotiate wit him he just looked at us and waved his hands. We have previously purchased four cars from them, we did expect to be treated a bit more friendlier. More

Joe Fass was a great salesperson. He was super nice, and very helpful as well. He made the process as simple as possible which is why I wrote this review very helpful as well. He made the process as simple as possible which is why I wrote this review More

the best most knowledgeable salesman. joe spent so much quality time with us. never rushing us. when we picked u our car he didnt let us leave until he showed us every feature and we proved to him we und quality time with us. never rushing us. when we picked u our car he didnt let us leave until he showed us every feature and we proved to him we understood and could leave totally and fully educated on the car. he followed up on our progress and made up feel like we were the only customers he had his attire was impecable just like a upscale facility should be when dealing with lexus. best salesperson i ever dealt with. More