Lexus of Ann Arbor

I came in just for an oil change and to check out a noise in the front on the drivers side. I had purchased the car used in NJ (that's where I live) about a year ago. After about a month of driving it I hear in the front on the drivers side. I had purchased the car used in NJ (that's where I live) about a year ago. After about a month of driving it I heard this noise which turned out to be a warped rotor. This was fixed at the dealership in NJ. I had to bring the car in twice because the first time they could't find it. This was my first Lexus and my first SUV. They asked me how I liked it. I told them it was ok but it was horrible on the bumps. I just figured that's how they rode. After the rotor was fixed there still was a noise. I've been driving back and forth to Ann Arbor to see my granddaughter. On this last trip the oil change indicator came on. Instead of driving back to NJ to have it serviced I had it done in Ann Arbor. Good thing because when Dan the service director took it out for a road test on a bumpy road he realized immediately that it needed a new steering column. I can't understand why the dealership in NJ didn't pick up on this. Thank goodness we are all safe and the car rides beautifully. If I decide to get another Lexus I will probably get it at Lexus of Ann Arbor because I trust their service department. Dan is committed to the safety of his customers period. Plus everyone there is so nice. More

Service at this dealership is consistently first rate. Ramey Miller in that department provides a very high level of service. I have taken my Lexus vehicles to Ann Arbor Lexus for more than 10 years and w Ramey Miller in that department provides a very high level of service. I have taken my Lexus vehicles to Ann Arbor Lexus for more than 10 years and will continue. More

I had a lot of questions that your sales representative seemed to be quite informative about. He was able to give me a ballpark range of what the trade in value of my current vehicle would be. He laid out seemed to be quite informative about. He was able to give me a ballpark range of what the trade in value of my current vehicle would be. He laid out payment options for a couple of the cars I was inquiring about. Mr. Heringhaus seemed to be very knowledgeable about the cars he was showing me. The pros and cons were laid out and I felt like he was there to be an instrument for my use, opposed to just being an car sales man that will tell you anything to get you to buy. Anyways, right now isn't the perfect time for me to purchase a new vehicle, however, in three to six months I think I may be in a better position to purchase. I will definitely be back to inquire some more. Thanks, Stephen Culbertson steve71110@hotmail.com 313.551.5240 More

Ramey was INCREDIBLY helpful and keeping me informed with everything that was going on during the process of my repair. He gave me an ETA, and even took me down to the shop floor and explained exactly what everything that was going on during the process of my repair. He gave me an ETA, and even took me down to the shop floor and explained exactly what was going on. He also was able to get in contact with the issuer of my warranty to save me hundreds of dollars in repair work that was covered by the warranty. Ram is the best!!! Would highly recommend to anyone. More

Derrick is very patient in explaining every aspect of our car buying experience. He is also prompt in locating and getting the car for us. I highly recommend his service car buying experience. He is also prompt in locating and getting the car for us. I highly recommend his service More

Bought our first Lexus, an ES, at Lexus of Ann Arbor in 2004. Had it serviced there until we traded it in 2006. Our current cars, a GX and a GS, were both purchased there and we have always had them servic 2004. Had it serviced there until we traded it in 2006. Our current cars, a GX and a GS, were both purchased there and we have always had them serviced there. All of the staff, Ramey Miller in particular, have been great to work with and service has always been top notch. Granted, Lexus service is a little pricy, but but the technicians are Lexus trained, so I know my cars are serviced properly. Ramey has never pushed service that wasn't necessary and has always explained what and why. We don't plan on buying anywhere else and as long as we own Lexus vehicles we plan on having them serviced at Lexus of Ann Arbor. More

My husband and I have owned and leased Lexus cars for over 15 years. Recently, I leased 3 cars one year ago, and had an outstanding experience, as usual. I have had questions about some of the new featu over 15 years. Recently, I leased 3 cars one year ago, and had an outstanding experience, as usual. I have had questions about some of the new features in our cars, and every single person I have interacted with at the dealership, Tareck, Mike and Rami, have been very knowledgeable about the features on each car, and patiently helped us get accustomed to the cars. I have owned several models over the 15 year span, and the service has always been great. The response is always "how can I best help you". I recently bought a Ford Escape just as a runaround car- what a difference!! That made me realize how much I take for granted being a Lexus Owner - I expect clean facilities, courtesy, and people knowledgeable about the cars they sell/service, and I get that and so much more at Lexus of Ann Arbor. I found none of these at the Ford dealership I went to - in fact, the first time I was there for about 45 mins or 1 hour in a dirty waiting room with stained carpet, none of the sales people acknowleged me, or asked how I liked the vehicle, or told me about upcoming improvements. This had NEVER happened at Lexus. Lexus dealership personnel always make me feel that my business is appreciated, keep me updated on new features in their vehicles, and coming improvements. The dealership is always clean, smells fresh, welcoming, and they make an effort to keep this high standard. If there is one criticism it is that the customer service is so seamless, expected and high standard, that I forget sometimes to say thank you as a customer, great job, and continue the great work. Thank you to the personnel at Lexus of Ann Arbor. To Rami Miller, Tareck Ramlawi and Mike Kline my utmost thanks, for the smiles, the help, the patience, sharing your incredibly broad knowledge of the excellent cars we have bought from you - you represent Lexus well. I will remember to say this more often. More

I had been looking for a certified used car for quite some time and was hesitant at first to buy a Lexus. Most of the luxury cars I have owned/driven in the past have been German and I wasn't sure if I w some time and was hesitant at first to buy a Lexus. Most of the luxury cars I have owned/driven in the past have been German and I wasn't sure if I wanted to switch to a Lexus. Brett, took the time to show me an ES350 which we took for a drive. The available options and cost of the Lexus are great, the car drives great, and the sales/service dept. were great. When it came time to buy the car, both Brett and Jim stayed late to make the necessary arrangements. Although you may be able to find dealers that will sell for less, having a sales and service department who you know will support you after your purchase feels good. There is something to be said for the old adage,....you get what you pay for. Lexus of Ann Arbor has not only made me a fan of their cars but I will return to them for future purchasing needs. Thanks Brett and Jim. More

I have had nothing but good experiences at Lexus of Ann arbor! If you have any questions or concernes, Just ask Brett! He will answer for any questions and good take care of you. He is the best!!! arbor! If you have any questions or concernes, Just ask Brett! He will answer for any questions and good take care of you. He is the best!!! More

The best car dealer i have ever worked with. I bought 2 cars from Lexus of Ann Arbor and all my needs were attended to including best pricing. The service department is outstanding, always above and beyond cars from Lexus of Ann Arbor and all my needs were attended to including best pricing. The service department is outstanding, always above and beyond quality and as cooperative in every way. I recently bought a Prius from a Toyota dealer having been talked into it by friends, and have had the opportunity to compare sales and service quality.. I will never again leave Lexus of Ann Arbor for any of my automobile needs. More