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Lexus of Ann Arbor

Ann Arbor, MI

4.5
237 Reviews

590 Auto Mall Dr

Ann Arbor, MI

48103

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Showing 237 reviews

June 16, 2014

First class, extraordinary service and sales teams! I recently purchased a certified pre owned Lexus ES 350 at Lexus of Ann Arbor, and not only do I adore the vehicle (thanks for everything Jim!!) but I More

by shungo
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Fulks, Dan Wilson, Derek Kuri, Duane Truhn
April 28, 2014

Excellent customer service from Corey Warren Corey provided supreme service, he was patient, not pushy. I 've purchased several cars, by far he is the best salesperson I've encountered!!!! I wou More

by beverlyford425
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Corey Warren, Corey Warren
April 22, 2014

Solving unusual problems We had taken this vehicle, LX 470, 2002, to several Lexus dealers in the area for intermittent non-starting problem, and each time, the work was rush More

by LexusLX470_400
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Truhn
April 18, 2014

Excellent service After having our vehicles serviced by independent mechanics in recent years I decided to give the Lexus dealership a try. I had resisted this fearing More

by Steveamos
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Cameron, Dan Wilson, Duane Truhn
April 11, 2014

Duane Truhn best service manager ever!!!!! I drive completely out of my way to go to this dealership for anything, even an oil change. All because the customer care and service is outstanding. More

by toneal35
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Truhn
April 10, 2014

Service Visit I consistently go to this dealer for service even though it is not the closest to my home, actually a 45 minute drive. Only complaint is a skimpy refr More

by WATKINS1968
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Truhn
April 09, 2014

Exchange of winter tires Duane was very friendly, understood my needs, fixed me up with a loaner, and completed the repair to my satisfaction and on time. They are not the che More

by gbattersby
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Duane Truhn
April 08, 2014

I look forward to going in for service In general, I have found Lexus dealers/employees to be superior to any others I have met in over 50 years of owning cars (Lexuses since 2002) and havi More

by janddmiller
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
duane truhn, Duane Truhn
April 07, 2014

Wonderful Experience It has been ten years since I've purchased a car. The memories of my past experiences in auto purchasing are not pleasant. I was amazed at how easy More

by Renee1962
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
George Freij
February 19, 2014

I can in to the service center without an appointment. Mr. Wilson and his staff were able to do my 5000 mile check up without a problem. He made sure to let me know that it was not an inconvenience to the More

by Ilockhart
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dan Wilson
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