Lexus of Ann Arbor
Ann Arbor, MI
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My husband and I have owned and leased Lexus cars for over 15 years. Recently, I leased 3 cars one year ago, and had an outstanding experience, as usual. I have had questions about some of the new featu over 15 years. Recently, I leased 3 cars one year ago, and had an outstanding experience, as usual. I have had questions about some of the new features in our cars, and every single person I have interacted with at the dealership, Tareck, Mike and Rami, have been very knowledgeable about the features on each car, and patiently helped us get accustomed to the cars. I have owned several models over the 15 year span, and the service has always been great. The response is always "how can I best help you". I recently bought a Ford Escape just as a runaround car- what a difference!! That made me realize how much I take for granted being a Lexus Owner - I expect clean facilities, courtesy, and people knowledgeable about the cars they sell/service, and I get that and so much more at Lexus of Ann Arbor. I found none of these at the Ford dealership I went to - in fact, the first time I was there for about 45 mins or 1 hour in a dirty waiting room with stained carpet, none of the sales people acknowleged me, or asked how I liked the vehicle, or told me about upcoming improvements. This had NEVER happened at Lexus. Lexus dealership personnel always make me feel that my business is appreciated, keep me updated on new features in their vehicles, and coming improvements. The dealership is always clean, smells fresh, welcoming, and they make an effort to keep this high standard. If there is one criticism it is that the customer service is so seamless, expected and high standard, that I forget sometimes to say thank you as a customer, great job, and continue the great work. Thank you to the personnel at Lexus of Ann Arbor. To Rami Miller, Tareck Ramlawi and Mike Kline my utmost thanks, for the smiles, the help, the patience, sharing your incredibly broad knowledge of the excellent cars we have bought from you - you represent Lexus well. I will remember to say this more often. More
Bought our first Lexus, an ES, at Lexus of Ann Arbor in 2004. Had it serviced there until we traded it in 2006. Our current cars, a GX and a GS, were both purchased there and we have always had them servic 2004. Had it serviced there until we traded it in 2006. Our current cars, a GX and a GS, were both purchased there and we have always had them serviced there. All of the staff, Ramey Miller in particular, have been great to work with and service has always been top notch. Granted, Lexus service is a little pricy, but but the technicians are Lexus trained, so I know my cars are serviced properly. Ramey has never pushed service that wasn't necessary and has always explained what and why. We don't plan on buying anywhere else and as long as we own Lexus vehicles we plan on having them serviced at Lexus of Ann Arbor. More
I had been looking for a certified used car for quite some time and was hesitant at first to buy a Lexus. Most of the luxury cars I have owned/driven in the past have been German and I wasn't sure if I w some time and was hesitant at first to buy a Lexus. Most of the luxury cars I have owned/driven in the past have been German and I wasn't sure if I wanted to switch to a Lexus. Brett, took the time to show me an ES350 which we took for a drive. The available options and cost of the Lexus are great, the car drives great, and the sales/service dept. were great. When it came time to buy the car, both Brett and Jim stayed late to make the necessary arrangements. Although you may be able to find dealers that will sell for less, having a sales and service department who you know will support you after your purchase feels good. There is something to be said for the old adage,....you get what you pay for. Lexus of Ann Arbor has not only made me a fan of their cars but I will return to them for future purchasing needs. Thanks Brett and Jim. More
I have had nothing but good experiences at Lexus of Ann arbor! If you have any questions or concernes, Just ask Brett! He will answer for any questions and good take care of you. He is the best!!! arbor! If you have any questions or concernes, Just ask Brett! He will answer for any questions and good take care of you. He is the best!!! More
The best car dealer i have ever worked with. I bought 2 cars from Lexus of Ann Arbor and all my needs were attended to including best pricing. The service department is outstanding, always above and beyond cars from Lexus of Ann Arbor and all my needs were attended to including best pricing. The service department is outstanding, always above and beyond quality and as cooperative in every way. I recently bought a Prius from a Toyota dealer having been talked into it by friends, and have had the opportunity to compare sales and service quality.. I will never again leave Lexus of Ann Arbor for any of my automobile needs. More
My wife and I stopped in last Monday night at 8pm and needed a vehicle that night for a business trip. Scott was enthusiastic and very personable despite the late hour. Jim who is the used car manager needed a vehicle that night for a business trip. Scott was enthusiastic and very personable despite the late hour. Jim who is the used car manager gave us an excellent price on an ES350 and backed it with covering several issues that were not seen immediately. Scott actually followed me home to collect a check for the purchase of the vehicle and I drove 1/2 way to New Jersey that very night. Scott took the time to show me several cool things with the on board navigational and guidance system which equipped me to make the journey with confidence. He also followed up with a courtesy call and when I brought the vehicle in today he actually helped me with a challenge I was having with my water heater at home. Apparently in a different life Scott was quite knowledgable in the heating and cooling arena. Ramey and the service team made me feel welcome and took great care of me while I waited for my car. Even your receptionist went out of their way to give me fresh coffee and warm chocolate chip cookies. Thanks for a great experience and I will definitely recommend Scott and Lexus of Ann Arbor to my friends and colleagues. Jim's integrity was very impressive. He supplied a second key for my vehicle and reimbursed me for new wipers I put on the car to replace one that was in disrepair. Lastly he fixed a broken headlamp that was on the driver side. Wow, Lexus of Ann Arbor has gained a loyal customer. Great job Team. Sincerely, Jim ps. Initially referred by Steve Range who was the former Sales Manager or GM. More
I work at VCR AUTOMOTIVE INC. and I buy my parts from Lexus of Ann Arbor mi because, George, Rich and Mike, they work hard to help us with parts. We want the best for our customers, when an insurance co Lexus of Ann Arbor mi because, George, Rich and Mike, they work hard to help us with parts. We want the best for our customers, when an insurance company writes aftermarket parts, we still buy oem, because those guys ( at Lexus of ann arbor) know the oem parts are best all around. George will go out of his way to get us our parts, and work with us on prices, when it calls for aftermarket junk. We also depend on Raymie in service, he is the best and knows his stuff! More
I needed to replace my 2001 RX 300, which I loved. I shopped on the dealer's website and found what I thought would be my next vehicle. After test driving it however, I discovered that it did not have shopped on the dealer's website and found what I thought would be my next vehicle. After test driving it however, I discovered that it did not have the technology features that I wanted in my new car. My salesperson, Gerald Creech, looked through his stock and found me exactly what I was looking for and in my desired price range. Not only do I love the Lexus brand, I love this particular dealership. I owned my RX 300 for 12 years and always had it serviced here. That also influenced my decision to purchase another Lexus. More
I came in looking for a lexus suv and was very impressed with the knowledge Brett was able to give me about the vehicle itself. He was able to explain the components and mechanics of how a lexus is a bette with the knowledge Brett was able to give me about the vehicle itself. He was able to explain the components and mechanics of how a lexus is a better vehicle than other cars. When I am ready to buy a car I will be sure to come back and see Brett. More