Lexus of Ann Arbor

Timing belt excellent, car was done on time. Friendly Service Manager. Teh car was clean when I left the dealership. Nice loaner car. Will return. Car runs li, excellent, car was done on time. Friendly Service Manager. Teh car was clean when I left the dealership. Nice loaner car. Will return. Car runs li,ke new. More

Lexus of Ann Arbor exemplifies legendary service!! I arrived for my scheduled 5,000 mile service.... I was greeted and accommodated quickly and effectively. I mentioned a problem with a tire and it was I arrived for my scheduled 5,000 mile service.... I was greeted and accommodated quickly and effectively. I mentioned a problem with a tire and it was handled effortlessly and with no hassle! Roy took care of me, and I was so impressed with his professionalism and expertise in making sure my appointment resolved my issue! I am extremely satisfied with the customer care I received and plan to be a customer for many years to come. More

Sales What was quoted changed I'm not happy at all I wanted a remote started I didn't know I have to pay next 2 years I don't like the ride of this car it's What was quoted changed I'm not happy at all I wanted a remote started I didn't know I have to pay next 2 years I don't like the ride of this car it's to low not happy More

Great Service I have had only great service from Lexus of Ann Arbor. Very professional, courteous and have always had the car ready when promised. First class opera I have had only great service from Lexus of Ann Arbor. Very professional, courteous and have always had the car ready when promised. First class operation. More

Fast service and diagnosis! After about 2 1/2 months since my purchase of a certified RX450h, I noticed the alignment of my rear bumper was off and loose enough to raise up by ha After about 2 1/2 months since my purchase of a certified RX450h, I noticed the alignment of my rear bumper was off and loose enough to raise up by hand into perfect alignment. I went to the service center without an appointment and they took me in right away. They said that to secure the bumper would only take an hour and that it was not covered by the Bumper to bumper warranty. So, for $118 I said go ahead. Within a half hour they had diagnosed that there were two bumper clips that were broken and the parts would have to be ordered. The difficulty was that the cost was now going to be $460. I told them that I would need to think about it. They then had my car washed and firmed up the bumper temporarily within 15 minutes. Great service! Although I am still surprised the repair is not covered? More

New car Great! Love the car! Staff was great and car was ready for me. Service dept was good too. Very thorough. Gerald was a great salesman! Great! Love the car! Staff was great and car was ready for me. Service dept was good too. Very thorough. Gerald was a great salesman! More

Not Prompt!! I took the car for a basic oil change maintenance. I was told the job will be done in 45-60 minutes but It took almost 4 hours. 10 AM till 1:45 PM. I took the car for a basic oil change maintenance. I was told the job will be done in 45-60 minutes but It took almost 4 hours. 10 AM till 1:45 PM. Unfortunately, it took my morning and partial afternoon, threw me back on my schedule. Hopefully, my next visit won't be as delayed in the services preferred by Lexus. Surraya Abedi More

Flawless delivery of a new NX200t The two Brians patiently assisted me in my inspection and trial of several Lexus models. A new NX200t was finally selected by me off of the showroom f The two Brians patiently assisted me in my inspection and trial of several Lexus models. A new NX200t was finally selected by me off of the showroom floor. The automobile was delivered in impeccable condition and Brian Frawley spent a generous amount of time showing me the various hi-tech and safety features to be found in my new NX. I have now put about 800 miles on the new vehicle and it is absolutely flawless in terms of fit and finish with the power train and every feature functioning as intended. Great job, Lexus! More

Timely service Came at 7:50 for 8am appt - 20000 mile service - drove away at 8:45 with car washed. Pleasant and friendly experience from everyone I met. Came at 7:50 for 8am appt - 20000 mile service - drove away at 8:45 with car washed. Pleasant and friendly experience from everyone I met. More

Wonderful Customer Service I took my Lexus 350 over to Lexus of Ann Arbor for the first time this week and the experience was fabulous. The representative who checked me in was I took my Lexus 350 over to Lexus of Ann Arbor for the first time this week and the experience was fabulous. The representative who checked me in was quick and courteous. He helped me with a problem I was having with syncing imaps on my iPhone to the car audio, which was something I just couldn't figure out myself. The service call went smoothly and they washed my car exterior before handing it back to me. I love my car and now I love the service department at Lexus of Ann Arbir too! More