Lexus Of Lehigh Valley

This dealership is outstanding, I cant even find the words to explain the wonderful experiences I have had. They go over anad above to help yo. We moved no matter what I did I could not get garage doo words to explain the wonderful experiences I have had. They go over anad above to help yo. We moved no matter what I did I could not get garage door connected, they actually sent 2 techs Marco and David down to try and do it, unbelievable, The Service department, has to be number one in the world. Diana Meixsell is absolutely wonderful.I got a flat tire and was having a very stressful day due to situations out on my control, had to wait 3 hours for a tire change, my donut was put on, when I got home I called and asked Diana if they could pick up my car and ge me a tire, tire could not be repaired, Sge sent someone done and left me a loaner, my car is 1 year old and Michelin quit making tgat tire so tgey had difficulty finding one. After several days they found it, changed it and put everything from the donut and tools back in, all this time I ad the loaner. That is what I call outstanding service an fortunately for me I had purchased tire and wheel insurance. Thank you Diana, On my previous Lexus I had an issue and had dealings with Luke Whary, once again I had outstanding service, I have never seen service like LOLV and it’s service advisors as well as the technicians. In sales Yanni, John and Dan make the purchasing process so easy and well explained.. Thank you LOLV for all you do, keep up the good work, I will never buy a car anywhere other than your establishment. Linda Arnowitt More

"Peaceful Promise" "Fair. Transparent. Straightforward." These terms are the self-stated business ethic of Lexus of Lehigh Valley and very accurately describe my recent purcha Transparent. Straightforward." These terms are the self-stated business ethic of Lexus of Lehigh Valley and very accurately describe my recent purchase of a new Lexus ES300h. Customer Experience Manager Shannon George managed all aspects of my transaction from initial deposit (on an in-transit vehicle) to a seamless right-off-the-truck delivery about 10 days later. Shannon was delightful to work with - no red tape or gimmicks - and she models the unique character of LoLV perfectly. I will also mention Dylan Reid, another standup manager at LoLV, who allowed me to test drive an ES hybrid late in 2023. Dylan was wise enough to answer my questions and allow the car to sell itself. None of the usual, uncomfortable arm-twisting. For my wife and I, this was truly a "peaceful experience" all around! Not to mention a wonderful, sharp car, too! More

Good customer service. My experience with Lou Ann was a pleasant one. She was very patient in answering all my questions. I felt comfortable working with her. My experience with Lou Ann was a pleasant one. She was very patient in answering all my questions. I felt comfortable working with her. More

Bought a car from them everything was good until the car was delivered . Came off the trailer big dent in driver side passenger door other dents on car. Not one time was it brought to my attention. Just xx was delivered . Came off the trailer big dent in driver side passenger door other dents on car. Not one time was it brought to my attention. Just xxxxty on the dealer not to mention It. More

Lou Ann Dorney was just so wonderful to work with. She could not do enough for us. She was super knowledgeable and answered every question and that is why we bought our new Lexus NX 350., Ryan delive She could not do enough for us. She was super knowledgeable and answered every question and that is why we bought our new Lexus NX 350., Ryan delivered the car...awesome guy. Really took his time covering all the workings of the vehicle. So helpful. Pverall a great experience! More

My entire experience with LOLV was positive. Everyone was very knowledgeable about the cars. Cody was very patient and respectful through the entire buying process. I really enjoyed working with Everyone was very knowledgeable about the cars. Cody was very patient and respectful through the entire buying process. I really enjoyed working with him. More

Cody Hughes is very patient and friendly, highly recommended. he helped us to buy NX350. Always responded what we asked. recommended. he helped us to buy NX350. Always responded what we asked. More

I walked in to the dealership 17 years ago for some warranty work and never went back to my local garage. LOLV takes the hassle out of owning a vehicle (outstanding service department!). When it came warranty work and never went back to my local garage. LOLV takes the hassle out of owning a vehicle (outstanding service department!). When it came time to purchase a new car, I really didn't consider buying anywhere else because I can see how honest they are. Shannon made everything super easy. There is no pressure, there is no "closer" (no True-Coat ref: Fargo). Everything is explained up front. You can choose to do it or not. Thanks Shannon! More

It was very inviting and welcoming to walk into. I felt very comfortable making my purchase as well as confidence with their transparency. I felt the prices at Lexus Of Lehigh Valley were very reaso I felt very comfortable making my purchase as well as confidence with their transparency. I felt the prices at Lexus Of Lehigh Valley were very reasonable and everyone I have encountered there was always happy and ecstatic and willing to help. No conversations felt forced everyone was very down to earth and friendly especially Cody. I would not even consider another dealership after my highly positive experience here. More

Coty was very knowledgeable. He explained to us in detail everything we asked about the car. We highly recommend Coty. He explained to us in detail everything we asked about the car. We highly recommend Coty. More