Lexus Clear Lake

Don’t have good communication with the service advisor. Tried to contact him and go through items on inspection report but couldn’t got hold of him. Had oil change but without reminder sticker on windshi Tried to contact him and go through items on inspection report but couldn’t got hold of him. Had oil change but without reminder sticker on windshield for next visit. After recall of the vehicle, As a result , State inspection was failed without informing me what’s the reason that I had paid for it. I need some clarification of all these problems. More

Had my 2024Rxh in for 20K maintenance. Erica Presley was my service rep.It was easy to make appointment and txt reminders were sent. Erica was prompt, friendly and professional. The crew Erica Presley was my service rep.It was easy to make appointment and txt reminders were sent. Erica was prompt, friendly and professional. The crew took my car right away. The service and car wash was completed in the timeline Erica gave me. Very pleased More

Got quotes for a bunch of unneeded repairs, brakes at 14K miles is totally unnecessary miles is totally unnecessary More

Easy making the schedule. . no waiting at check in or out. Good facility with friendly staff . no waiting at check in or out. Good facility with friendly staff More

I received excellent customer service at this location, especially through my service provider, Davion Hill. He was very attentive to my vehicle’s needs, kept me informed, and made sure everything was hand especially through my service provider, Davion Hill. He was very attentive to my vehicle’s needs, kept me informed, and made sure everything was handled professionally. Great experience all around! More

I visited this dealership first time around the beginning of the year because i was hearing certain noise and my car was still under extended warranty. At first they thought it was the steering column and of the year because i was hearing certain noise and my car was still under extended warranty. At first they thought it was the steering column and they replaced it but i still kept hearing the same noise so i took it back. Second time it turned out to be a transmission pump and they replaced it for me and everything was covered under my extended warranty except for a few things i decided to pay for. The last incident was few days ago when i parked my car to get some food and got back to it to find a locked steering wheel that wont unlock no matter what i did. I had to tow the car back to the dealer and they did take care of it for me even though it was really magical how it started with them after me and someone else from the same dealership tried to start the car with no use. My service advisor Adam was great to deal with i guess my only problem with them was that i had to pay for the tow which was $325 and they never offered to cover it even though they did a steering column replacement for me and i still believe the steering lock issue was related to that job. Im not the kind that would try fighting over a small charge i just believe this was very inconvenient and could have caused me an accident easily and for me to have to pay for the towing charge was not expected. I would still recommend Adam to work with he tried giving me discount on extra work they did for me like a wheel alignment and they found a bubble on one of the tires they had sold to me earlier this year and only charged me for the labor to replace it. More

Service réal Good They try to get you in and out ask fast ask possible ask possible More

Very professional, gave accurate diagnosis, very accommodating, Dee was my service representative and I would recommend. accommodating, Dee was my service representative and I would recommend. More

Clear Lake Lexus service and service representatives have taken great care of my 2016 Lexus. Paul Cline is one of the technicians that I know does excellent work. They prioritize and guide you based or what taken great care of my 2016 Lexus. Paul Cline is one of the technicians that I know does excellent work. They prioritize and guide you based or what is most important for the vehicle. They have a wonderful waiting accommodations. Cars are returned freshly washed and vacuumed. My wife loves that! More

They got me in and out, addressed all my concerns, and gave me five star treatment all the way! gave me five star treatment all the way! More