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Legacy Ford
Mcdonough, GA
33 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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33 Reviews of Legacy Ford
March 13, 2020
Why is it I keep bringing my vehicle into this place,which has a deadly or serious injury risk due to a airbag and keep getting told either we dont have the parts to fix it or we dont have anyone place,which has a deadly or serious injury risk due to a airbag and keep getting told either we dont have the parts to fix it or we dont have anyone that can fix it. Even though your appointment was scheduled months ago!!!! ? Seems to me if someone is driving one of your vehichles that you would want to get that fixed instead of forcing the driver to repeatedly drive that vehicle back and forth putting customer lives in danger. Since no manager ever seems to be able to answer a phone at this location to answer that question maybe I'll find someone this way . More
by Dwells387
Employees Worked With
Jason Davis
October 15, 2018
If their lips are moving, then it must be a _ _ _! Called about a new truck. Spoke to Jason and set up an appointment; 9;00 am Monday morning. Emptied my old truck and got ready for a trade, got the Called about a new truck. Spoke to Jason and set up an appointment; 9;00 am Monday morning. Emptied my old truck and got ready for a trade, got the title, brought the check book and off I went. Arrived at approx 5 minutes after and walked the lot waiting to be approached for our appointment. After a few minutes walled in and the receptionist, very nice lady, said she would let Jason know I was here but he was in a meeting. She offered me some coffee and a seat as she assured me that Jason would be here shortly. After 30 minutes she asked if I was still waiting which I said yes I was. She called again for Jason. 15 more minutes pass and she calls again; finally after an hour Jason comes up and says hello your late.....after waiting for an hour for our 9:00 appointment Jason says I'm late...and he isn't joking! I told him that I've been here for a hour. He said he was in a meeting and he didn't know..... I said three all calls were given and he told me in no uncertain terms "no there weren't"... i said a was standing here when the receptionist made the calls, Jason's retort..."no she didn't". I looked at my watch and basically he said there's the door while pointing at it... I walked to the door and said you blew it Jason, as he had a sale. Then the man follows me outside yelling at me..... Humm, must be a new sales technique I'm unfamiliar with.... So you make an appointments, that you don't keep... Don't answer pages and summons for customers... Call them liars on the showroom floor... Show them the door cause they look at their watches.... Follow them outside and try to insult them even more in the parking lot... Great job Jason, I'm sure you'll sell lots of vehicles with this ingenious way of connecting with potential customers..... More
by bewildered customer
Employees Worked With
Jason
July 16, 2018
Pathetic post sale service Excellent price, nice salesman and sales manager (james and cynthia) 3 weeks and 2 days later my trade in is NOT FUNDED, I AM GETTING PHONE CALLS Excellent price, nice salesman and sales manager (james and cynthia) 3 weeks and 2 days later my trade in is NOT FUNDED, I AM GETTING PHONE CALLS BECAUSE IT'S NOT PAID OFF! 3 weeks and 2 days later registrars office does not have title and registration paperwork No one could find the second key fob for my car, took 20 days about 20 phone calls and a 2 hour trip to dealer to get a new one... This dealership is all words, no results after the sale... Don't trust them... More
by bricedyal1972
Employees Worked With
James, Cynthia
June 08, 2018
Worth the Drive It was definitely worth the 1hr drive to purchase our new vehicle from Legacy. They offered great professional service!! Alasia was an amazing salespe It was definitely worth the 1hr drive to purchase our new vehicle from Legacy. They offered great professional service!! Alasia was an amazing salesperson! I would definitely purchase another vehicle with Legacy. More
by Erica Mitchell
Employees Worked With
Alasia
February 16, 2018
Professionalism What a wonderful experience to drive from Augusta,Georgia to buy a new Ford Escape at Legacy Ford. My needs and wants were met and Legacy Ford went t What a wonderful experience to drive from Augusta,Georgia to buy a new Ford Escape at Legacy Ford. My needs and wants were met and Legacy Ford went the extra mile to make sure I was completely satisfied with every detail of my purchase. I’ll drive the 2 hours again for servicing my new Ford Escape. Proud new owner, Katherine M. Ford More
by Kford1956
Employees Worked With
Rob Rogers,sales and Jason, finance
December 07, 2017
First time purchase with Legacy My salesperson, Monique (Coach Mo), was friendly, courteous, attentive, listened to my needs well, and did everything she said she would. Her follow u My salesperson, Monique (Coach Mo), was friendly, courteous, attentive, listened to my needs well, and did everything she said she would. Her follow up was professional and timely while delivering a low-pressure experience. The Sales Manager and GM, Emanuel Jones JR. Was equally easy to work with. He understoof my concerns, needs and financial options/requests. The dealership as a whole was pleasant to deal with and ultimately worked out a great deal that was a win for them and myself. Thank you Legacy Ford! I am enjoying my new 2018 F150 and look forward to working with you and your staff in the future for my automotive needs! More
by Gary T
Employees Worked With
Monique Taylor and Emanuel Jones Jr.
September 19, 2017
Great Service with no sale I wanted to write about my sales experience with Mieet Patel at Legacy Ford. I've done a lot of car shopping over the years and by far Mieet was the m I wanted to write about my sales experience with Mieet Patel at Legacy Ford. I've done a lot of car shopping over the years and by far Mieet was the most honest and upfront person I've ever had the pleasure to work with. I live in Colorado and was looking at a used Tundra on his lot. He did everything in his power to assist me in making a smart and educated buying decision. I ended up not going with that specific vehicle and I believe he sold it the day after I said no, so good for him, but he did a great job. I would highly recommend both Mieet and this dealership to offer you a good deal and to be very honest and upfront about the vehicles they are selling. More
by MLRBND
Employees Worked With
Mieet Patel
July 06, 2017
Service Dept. Is terrible. Service Dept. Gave me the run around. Sends me to body shop only to have body shop say I shouldn't be there. He's mad svc Dept sent me to body shop, s Service Dept. Gave me the run around. Sends me to body shop only to have body shop say I shouldn't be there. He's mad svc Dept sent me to body shop, so he tries to call them, but can't get anyone to answer. The bodyshop manager puts my part on himself, doesn't seem very happy about doing it, then tells me I should take my vehicle back to dealer I bought car from for a warranty item I brought my car there for. I'm sent back to school Dept where they ignore me even though I am only customer waiting there to be initially helped. I was very angry about how I was treated there! More
by Teri West
Employees Worked With
Body shop manager; svc dept.
September 11, 2016
The best Dealership in Georgia This Dealerships provides excellent customer service . Excellent Price and Quality Work.The work was completed on time.I was treated with great respec This Dealerships provides excellent customer service . Excellent Price and Quality Work.The work was completed on time.I was treated with great respect. The customer service rep was honest and very concerned about my needs. More
by Victory220
Employees Worked With
Rodney Murrieta
December 28, 2015
Don't be fool I had inquire about one of particular pick up on internet, Ms. Melisa called today and said she had, so I made an appointment to visit the dealership. I had inquire about one of particular pick up on internet, Ms. Melisa called today and said she had, so I made an appointment to visit the dealership. When I went there she just introduce to someone who has no any information on my requirement, I told her what I need, but couldn't find the truck i need. My concern is internet sales person, do not be fool by them, there service is suck and once you go and visit them they don't care. More
by Bob
Employees Worked With
Melisa, Internet sales
