Lee Johnson Hyundai of Everett

I purchased my vehicle brand new from this dealership and was promised free oil changes for life as part of that purchase. Scheduling my recent oil change was smooth and uneventful, which is exactly what was promised free oil changes for life as part of that purchase. Scheduling my recent oil change was smooth and uneventful, which is exactly what I expected. Unfortunately, the experience completely fell apart when I returned to pick up my vehicle. At pickup, I was told I owed over $200 for the oil change. This directly contradicted the agreement tied to my purchase. When I calmly asked for clarification, what followed was one of the most unprofessional customer service interactions I have ever experienced. While another staff member was attempting to help me, an employee named Chris repeatedly inserted herself into the conversation. Her tone was sarcastic and dismissive from the start. She made smug facial expressions while I asked simple questions about why I was being charged for something I was told would be covered. At one point she smirked and laughed. When I asked if she was laughing at me, she responded with an exaggerated forced laugh. The interaction felt intentionally belittling. I was not upset about asking questions. I was upset about being treated with open disrespect while trying to understand why I was being charged for a promised benefit. This was not just poor service. It was humiliating and completely unprofessional. Customers should not have to argue to receive what was promised when they purchased their vehicle. Even more concerning is the behavior displayed during what should have been a routine conversation. This experience has seriously impacted my trust in this dealership. I will be extremely hesitant to return for service if interactions like this are considered acceptable. More

Easy to schedule, always start on time and finish ahead of estimate, friendly staff, explained the service. of estimate, friendly staff, explained the service. More

Staff was professional and polite, but if I'm going be to kept waiting as long and be charged as much as an independent mechanic's auto shop, then I'd just as soon spend my money on a mom-and-pop auto repair kept waiting as long and be charged as much as an independent mechanic's auto shop, then I'd just as soon spend my money on a mom-and-pop auto repair shop. More

We bought our Ioniq 5 at Lee Johnson’s Hyundai about a year ago. Whenever we bring our car in for a check up, the service department has always been fantastic. They have treated us very respectful and hav year ago. Whenever we bring our car in for a check up, the service department has always been fantastic. They have treated us very respectful and have acted expeditiously and have always solved our concerns. They definitely know what they are doing. More

Nazy was wonderful to work with, I was extremely disappointed to not be able to purchase from them. The car I wanted (Kona) would not fit our needs and the next size up was just too big for me. disappointed to not be able to purchase from them. The car I wanted (Kona) would not fit our needs and the next size up was just too big for me. More

Jordan was great, he answered every questions I had with a friendly service. The place is nice have big space to wait along with snacks and coffee. a friendly service. The place is nice have big space to wait along with snacks and coffee. More

Friendly and helpful Jeff was able to answer my questions and got me out of the dealership as soon as possible they were busy that dsy. and got me out of the dealership as soon as possible they were busy that dsy. More

Micah was so helpful, attentive and always available. The financial staff guided us skillfully and very professionally through the paperwork and worked with us to negotiate a very fair deal on vehicle an The financial staff guided us skillfully and very professionally through the paperwork and worked with us to negotiate a very fair deal on vehicle and extended warranty. A big shout out to Becky, Micah and the rest of the staff there. Yep you too Daniel! More

Awesome service as usual Travis is a wonderful service person to have. Quick and easy as always. person to have. Quick and easy as always. More

The whole team at Lee Johnson of Everett was great to work with! Aurea was very kind and did a great job showing us the car and explaining everything throughout the process. Anthony answered all my quest work with! Aurea was very kind and did a great job showing us the car and explaining everything throughout the process. Anthony answered all my questions before I came in. Lee walked us through the financing and explained it all succinctly and quickly. They made the car buying process as painless as possible. More