Lawless Chrysler Dodge Jeep Ram

Great, Great, Great experience. Almost made car buying fun! Derek was knowledgable, friendly, accomadating and helpful. He asked me what I was looking for in a car and held me to those options. I was l fun! Derek was knowledgable, friendly, accomadating and helpful. He asked me what I was looking for in a car and held me to those options. I was leaning on leather and a lot of other extras and he reminded me that I said I wasn't interested in that options. I really feel good about the price I paid and I don't feel like I could have done better. Give him a raise! More

I called Danielle before taking a long drive out to your I called Danielle before taking a long drive out to your dealership this morning to see a used car I was interested in. My husband took a day off fr I called Danielle before taking a long drive out to your dealership this morning to see a used car I was interested in. My husband took a day off from work to accompany me. Danielle assured me that she would have this vehicle ready for me when I got there to view. After driving about 2 hours one way on a very cold day I arrived to find out that there was no such vehicle there. A salesman told me it was already sold. When I asked to view the afore mentioned vehicle I was told it wasn't there. I really don't believe that in 2 hours time this dealership could have sold this car and that it would already be gone. Upon returning home I went online to see the ad still posted for this car. I feel this dealership practices deceptive sales tactics and will not give them any of my business in the future. More

Dealership is full of friendly and knowledgable staff that are very helpful and experienced. The service center is great when it comes to vehicle repairs and warranty work. They always explain the proble that are very helpful and experienced. The service center is great when it comes to vehicle repairs and warranty work. They always explain the problem in great detail and go the extra mile to ensure your satisfied with the work that was performed. The reason above is why i gave all 5's for the rating. More

This is the second time that I have been to Lawless Jeep for service. Each time, I have been greated by the customer service rep and told what would be done with my vehicle while in the service area. Servic for service. Each time, I have been greated by the customer service rep and told what would be done with my vehicle while in the service area. Service was completed in a timely manner and I was on my way to work. More

Chris was very easy to work with. They didn't have the car I wanted but stated they could get any car within a day and we picked a color/option they did not have and the next day they had it htier for me car I wanted but stated they could get any car within a day and we picked a color/option they did not have and the next day they had it htier for me to test drive. I could not find a better price any where. I have already sent friends to the dealership. More

This is in the form of a thankyou to Steve and the team: It was a classic New England snow and ice storm on Tuesday, January 18, 2011. I had left work at noon in Peabody to try to beat the storm and my 2 It was a classic New England snow and ice storm on Tuesday, January 18, 2011. I had left work at noon in Peabody to try to beat the storm and my 2007 rear-wheel drive 300C got stuck behind three snow plows. By the time I crossed Rt93 the roads were horrid. With a big tie-up around Rt3 I got off the highway and tried to enter my hometown of Lexington through the backdoor but the car would not climb the Woburn hills. After one harrowing event after another I managed to slide the car into the Lawless parking-spot-for-customers and went inside to tell my tale of woe to Steve and the gang. I was given an extremely warm welcome. I was allowed to park my snow covered car overnight and given a lift to my home. The next day I picked my car that was cleaned of all snow. My problem turned out to be that I had lost track of the fact that the rear tires were originals and had over 48,000 miles on them. The car was simply running so well it never crossed my mind and the car passed inspection. New tires were in order and they were put on the car by nightfall. I have been directly involved in customer service for over 40 years. I know how hard it is to maintain customer satisfaction over the long run. As a Lawless customer this is not my first interaction with the Lawless team. This is an exceptional group. Thank you! Jay J. Schlickman 15 Hickory St. Lexington, MA (I have a PT Cruiser also - for the wife. Another great car.) More

I usually do not look forward to purchasing a car but I was very impressed with the service given at Lawless. The salesperson (Nick Dicarlo) was extremely helpful and I can honestly say that if they serv was very impressed with the service given at Lawless. The salesperson (Nick Dicarlo) was extremely helpful and I can honestly say that if they service the car with the same integrity and thoughtfulness as was demonstrated during the sale, they will have gain additional sales from my family and I will certainly recommend them to my friends. Keep up the great work- John More

I worked with Sham on my last lease and it was nice that we knew each other. Sham responded to all my questions promptly. I wasn't kept longer than necessary. Overall it was the best experience I have had we knew each other. Sham responded to all my questions promptly. I wasn't kept longer than necessary. Overall it was the best experience I have had at a car dealer. When my lease comes up I will most likley come back to Lawless and do business with sham again. I was happy with the price I got even though a lower price would always be better. More

They had the challenger r/t I wanted... They met the price I wanted. Made thetest drive enjoyable with my kids and delivered it to me when I asked themm!... Tyler was laid back and helpful...danielle price I wanted. Made thetest drive enjoyable with my kids and delivered it to me when I asked themm!... Tyler was laid back and helpful...danielle was responsive in getting me the price...and Chris got down to business to seal the deal...very professional and nice...people you could grab a coffee with. I will and have recommended these fine people. I gave these great ratings because I was truly impressed by how easy it was to get the car! Hopefully the service dept is as good. Thanks More

These two young men were the most personable, friendly, and polite salesmen my husband and I had ever had dealings with. They worked with the price we wanted to pay for a used vehicle. There was no pressur and polite salesmen my husband and I had ever had dealings with. They worked with the price we wanted to pay for a used vehicle. There was no pressure tactics and everything went off without a hitch. More