Lawless Chrysler Dodge Jeep Ram

To Whom it may concern: Service was great as always. To Whom it may concern: Service was great as always. The service department is very organized, on time and thorough in completing all their service To Whom it may concern: Service was great as always. The service department is very organized, on time and thorough in completing all their services. I always receive an email and a phone call reminder regarding upcoming appointments. Everybody is very cordial when I arrive at the dealership. Service is completed in a very timely manner so I always know that it's "not" going to interrupt the rest of my day. Thanks Mark Peffer More

I went into Lawless looking for a trade or a buyout of my '08 Ram. Phil greeted me with a smile and a great attitude. In a matter of minutes he was able to find a couple of used cars that would suit my needs '08 Ram. Phil greeted me with a smile and a great attitude. In a matter of minutes he was able to find a couple of used cars that would suit my needs. I not only got equity in my truck but I walked out with a monthly payment significantly lower than what I was hoping. There was no pressure of going above my price range and he listened and understood my needs. At the time of pick up, he went through all of the options to make sure I understood how everything worked. I'll be back in a couple of years to get that truck back. More

This was for 2 visits. The first was for service.All went so smoothly and the waiting room was a terrific place with all kinds of amenities. The service was a gift that I had won. The second time I was went so smoothly and the waiting room was a terrific place with all kinds of amenities. The service was a gift that I had won. The second time I was there for a promotion in sales. Mr.DeCarlo was friendly but not "pushy" I definitely will be back whenI am ready to get a new convertible! I bought my present-day convertible from this dealership even though it is not the closest to my home because the price was in line and I liked the people there. I will do it again when my car needs to be replaced! More

I have worked with Jaquline (hope spelling is right)she is pleasant and efficient. I have been impressed with her level of service each time I come in. I honestly think she is the reason I keep coming bac is pleasant and efficient. I have been impressed with her level of service each time I come in. I honestly think she is the reason I keep coming back to Lawless for my oil changes and other maintenance. More

After visiting 4 different Jeep dealers in my area, I decided to go with Lawless simply because of the service and respect I received there. Phil Ossino was by far the best salesperson I dealt with at a decided to go with Lawless simply because of the service and respect I received there. Phil Ossino was by far the best salesperson I dealt with at any of the dealerships. Phil really took the time to get to know me and to find out what my needs were. He was very honest and straightforward, while still catering to my needs, which is refreshing while shopping for cars. I will definitely recommend Phil and Lawless to anyone I know that is looking for a new car, and I will definitely be going back for my next vehicle. More

All I can say is...if you are in the market for a Chrysler, Jeep or Dodge vehicle and want to work with a dealership that exceeds the highest levels of professionalism and service, Lawless in Woburn Chrysler, Jeep or Dodge vehicle and want to work with a dealership that exceeds the highest levels of professionalism and service, Lawless in Woburn MA is the place to go. My story begins in December 2010 when I spoke to Andy MacKillop on the phone asking when the 2011 Charger would be coming in so I could test drive it. I need to have an AWD sedan and there are not many choices in my desired price range. Andy kept me in the loop for two months with ETAs and the assurance that once the RT AWD model came in, he'd set let me know. Last week, the RT arrived on the dealership's lot and I got both an email and phone call from Andy. I was so impressed that I made an appointment to go in and take the Charger for a spin this past weekend. Andy assigned me to one of the salespeople on the floor...Billy Passanisi. Billy's confident, warm and calm demeanor immediately put me at ease...and I was soon off for my test spin (which I elected to do alone as that has always been my preference). The Charger is a fantastic car...but just not quite right for me...but that is not the point of this review. Even when I decided that I did not want to purchase the car, I was treated with the utmost enthusiasm and understanding...such as I have never before experienced at a car dealership. I will never forget the positive experience I had at Lawless Chrysler Jeep Dodge. They treated me with respect and dignity - and I will definitely go back there should my auto needs change. I highly recommend that you do business with Lawless if you value honesty and integrity - and a team that is clearly proud of the well-deserved reputation it has earned. More

friendly low pressure atmosphere, Phil Ossino, even though he was pulled in a couple different directions made me feel like I was the most important customer there. I got a good price, ALL my questions though he was pulled in a couple different directions made me feel like I was the most important customer there. I got a good price, ALL my questions were answered and even though my trade in was rough around the edges, I got a very fair amount for the trade. And again Phil was more than helpful and made me feel like he was definitely working for me. More

Shocked by everyone’s quality review. Seeing the 5's makes me think I am being Punk'ed. Where to begin? My 2008 Jeep Wrangler Sahara's lease was up so I was weighing my options. I have a friend who work makes me think I am being Punk'ed. Where to begin? My 2008 Jeep Wrangler Sahara's lease was up so I was weighing my options. I have a friend who works at Mirak in Arlington that was helping me find a used SUV in my price range. He did so much work and found one that was perfect for me. But I have always been a Jeep person. I have dealt with Grava Jeep in Medford in the past and they were FANTASTIC. I really wish I stopped by them instead of Lawless. I should have been loyal to those who treated me well. But, I went to Lawless instead since its half a mile from my house. I had seen a promotion from Quirk in Braintree to lease a 2011 Jeep Liberty that fit my budget. I figured I would go stop by Lawless and see if they would match it. I mean, why drive 40 minutes out of the way? I will say everyone there WAS friendly. But keep in mind the past tense. Everything seemed to be on the up and up when I left that Wednesday night. I made what I believed a sound decision given my research the weeks prior. I would lease at the same rate it would have been to buy a used 2009 Ford Escape. My payments would be $272 with $0 down and a buyout of $11,450. I figured for a new Jeep? Perfect. I gave them my card for $500 to HOLD the Jeep. Mind you it was $0 down (with my Jeep loyalty rebates). We agreed that this was the payments and the buyout - SHOOK HANDS. The following night I go in to finish the paperwork. Low and behold they add $7/month to my payments and like magic the buyout is near $15,000. After an adequate amount of complaining I got my payments back to $272 - but the buyout was non negotiable. The buyout is what intrigued me the most. So I consider this a LOSING situation. But what was I to do? They stung me along to out beat their competition as I told them I was no longer interested in the Ford I was looking at (which sold that day). You don’t have to out run the bear - just out run the person. So ok, I left with a sour taste in my mouth of feeling scammed. Whatever, 3 years and I’m out I thought. I’ll start over then. I mean after all, the Jeep IS really nice. But we're not basing this rating on the quality of the automobile. So I go in - Friday - to pick up the Jeep and yet again sign NEW paperwork. I was told that since the leasing company has changed I would require a new plate. I was also told they would cancel my old ones for me. Great. I was told Monday it would be done. Following Monday: I follow up to make sure my plates were cancelled. I mean if they are not I have 2 automobiles under my coverage accruing money as well as excise tax. I was also curious as to when my $500 hold would be released back to me. Left a Voicemail and Email with Bill. No response. Tuesday: Contacted Chris via e-mail. Mentioning the same as above. No response. (later found out he would be going on vacation) but on the following day Wednesday. Wednesday: Called Bill, he actually spoke to me! But didn't have the information I needed. He didn't know. He said he would let me know Friday. Guess what? It's Friday as I am writing this and they close in about an hour. Thursday: I e-mail Dave at 8:25 AM. Informed him of all the above. I just want answers! Was it cancelled? Will my money be released? 12:30 Rolls around no response from Dave, I try Andy, since he was SOMEWHAT familiar with my situation. I thought maybe he could at least point me into the direction. Nothing - no call - no email. Mind you he was working and on duty AND is the INTERNET sales guy. Email would work? right? Thursday 4:00 rolls around and I try calling again. I just asked for anyone who can help me, someone with answers. Cause no one has any. I get Dave's voicemail. I leave a 4 minute rant - somewhat stating all the above here. I just asked for someone to talk to me. Someone to give me an update. Has anything been done? Have I been forgotten? Email me, Call me, Smoke signals, ANYTHING? I have 2 simple questions. Did you cancel the plates like you said you would? What is the status of the $500 hold? It's been over a week. Friday: right now. Present time. Bill never called. Dave never called. Andy and Dave never replied to e-mail. I call about 30 minutes ago? how convenient, Dave's not there today? Bill? Where's Bill? He said he would call? The friendly person who answered the phone said a manager would call me? Does no one have time to address a buyers concern POST - sale? I have had THE hardest time getting a hold of ANYONE who would have answers for me. I wasn't aggressive in any of my initial contacts at the beginning of the week. I was simply just trying to get status updates. Come Thursday afternoon? Yeah I’m mad. How on EARTH does a place like this treat their clientele so poorly? How can they SO MANY TIMES say one thing and do another?! how can they keep a stranglehold on someone’s money that was simply a HOLD. It was never assumed to be part of the reduction of the final price and should not be. It was $0 down and simply a hold on the Jeep sp it would not be shown. Do they hope people FORGET about it? Sorry $500 is quite a bit of money toward my monthly bills thanks. I have NEVER been treated with so many lies and disrespect by a company im giving MY money to. 1) Buyers Remorse on the 2011 Jeep liberty. It's a nice vehicle but this process of the past 2 weeks was not worth it. I wish I went with the Ford. 2) I have been a loyal Jeep owner (2 prior Wranglers) for over 10 years. This is the FIRST time I can feel indifferent toward JEEP. And that’s not fair since its not the makers fault. 3) I should have been loyal to Grava of Medford. Anyone reading this - go there! they are 5 Star in my book. 4) If a Jeep is not what you want - check out Mirak of Arlington - Hyndai and Chevrolet. Ask for Jon Buck. He helped me SOOO much when I was looking for a used SUV to take place of my former 2008 Wrangler lease. He had one lined up for me, one he found on his own, that he would not even make a commission on. god help me for thinking other dealerships would be straight shooters like the folks there. All in all this has been a HORRIBLE process. I STILL dont have answers. they STILL wont call me back or email or anything. HELL if you forgot to cancel the plates, whatever that’s fine - MAN UP to it. And i KNOW they forgot to. Why? cause my insurance company JUST called me to tell me. No lie, 3:45, right now - got the call. This can ONLY lead me to believe they have NO intention funding me back the $500. More

The work and quality are great, thats why I go out of my way to visit Lawless Jeep. Lawless jeep is about 30 miles from my home, and there are a lot of dealerships between my home and them, I have been get way to visit Lawless Jeep. Lawless jeep is about 30 miles from my home, and there are a lot of dealerships between my home and them, I have been getting my jeep serviced by them for many years, and will continue to go there as long as I own my Jeep. This particular time it took them a little longer than expected to get my automobile back to me. More

Pleasant experience with both sales, purchasing my vehicle, and service. Comfortable waiting room. Easy to deal with online sales department. This dealership is not the closest Jeep dealership to me. vehicle, and service. Comfortable waiting room. Easy to deal with online sales department. This dealership is not the closest Jeep dealership to me. There is a Jeep dealership minutes from my home. Lawless Jeep is 30 minutes from my house, but I would rather go to Lawless than the closer dealership. More