Laura Buick GMC

This dealership should be investigated by General Motors and the State of Ilinois. One of the worst experiences Ive ever had with a service department. Incompetent, condescending, and culturally incompetent and the State of Ilinois. One of the worst experiences Ive ever had with a service department. Incompetent, condescending, and culturally incompetent. Jeremy the service "manager" must be a direct family descendant from the owner because he treats people like garbage, runs a **it show of a department and still has a job. ***PLEASE*** take your money and your sanity elsewhere. High volume, sure. Customer service, no. High volume, sure. Integrity, no. High volume, sure. Service after they get your money absolutely not. Just trust me, after the sale you can literally count on nothing. I hated to write this but need to warn others. Run. Far superior dealerships out there that will value you. More

This is my first experience with a “high volume dealer”. There is a lot going on in that showroom and associated offices and work stations. Overall, we had a good experience. There is a lot going on in that showroom and associated offices and work stations. Overall, we had a good experience. More

Laura Buick GMC is the best dealer around. It is a great purchasing experience and they have an outstanding selection of vehicles to choose from. It is a great purchasing experience and they have an outstanding selection of vehicles to choose from. More

I had a phenomenal experience purchasing my new vehicle. Dave Pusa was excellent to work with, making the entire buying process seamless and efficient. Dave Pusa was excellent to work with, making the entire buying process seamless and efficient. More

Our salesperson Derrick Metcalf was excellent. Came to buy a used car bought new buick instead. Came to buy a used car bought new buick instead. More

I committed to this purchase on 6/29. Did not receive the purchase docs until after 5pm on 6/30 and felt as though I was being rushed through at the last minute to meet end of month sales Did not receive the purchase docs until after 5pm on 6/30 and felt as though I was being rushed through at the last minute to meet end of month sales quotas and pressured with, "I cannot confirm if this same price will be available next month." This after I had committed to buy it over 24 hours prior. With the sale completed on 6/30 I still have yet to receive the title work to register the vehicle and it is now 7/22. Registration must be completed by 7/30. I called to check on this and left a message for the finance person who handled my paper work and haven't received a call back now 5 days later. I also left a message for the sale manager yesterday, because the salesperson that I worked with no longer is employed here, and still no call back within 24 hours. Also, I made it very clear that this was a business vehicle as needed to be titled with the business name included in order to use the sales tax benefit of the vehicle I was replacing. I was told I would need to add the business as a DBA at the time of registration. Talked to my local DMV and they said that has to be done on the title work before registration. No one has returned my call from the dealership about this either. Oddly I also inquired about purchasing a truck as well and the salesperson never got back to me on this additional purchase. I have purchased over 35 vehicles in the last 31 years, most of these being GM products and mostly from Mayse Automotive Group in Aurora, MO. I tried this dealership because they had exactly what I wanted and Mayse is very low on new inventory due to a massive hail storm. This was a large mistake. Laura seems very concerned with pushing through the sale and zero service after the sale. Love the GM vehicle, very disappointed with the dealership. More

As always the experience at Laura Buick GMC was excellent and we could not be happier with the vehicle we purchased. The entire team starting with our sales person went above and beyond to make sure we ende and we could not be happier with the vehicle we purchased. The entire team starting with our sales person went above and beyond to make sure we ended up with the vehicle we wanted at the best price possible. We have bought multiple vehicles from Laura Buick GMC and will continue to buy from them in the future. More

Scott Sandvoss worked with me on this purchase. He couldn't have made this any easier for me. This is my second vehicle purchased from Laura Buick and I will me back when it is time to trade my Y He couldn't have made this any easier for me. This is my second vehicle purchased from Laura Buick and I will me back when it is time to trade my Yukon. More

When we arrived we were greated promptly. We got a sales person quickly.Our sakes person was friendly, very efficient,informative. He took his time to make sure we understood everything. We h We got a sales person quickly.Our sakes person was friendly, very efficient,informative. He took his time to make sure we understood everything. We had a very pleasant experience. More

Kept me up to date on what wasWrong with my car and gave me a brand new car to drive while mine was being fixed. me a brand new car to drive while mine was being fixed. More