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Larry H. Miller Chrysler Jeep Dodge Ram Bountiful

Bountiful, UT

4.3
605 Reviews

755 N 500 W

Bountiful, UT

84087

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605 Reviews of Larry H. Miller Chrysler Jeep Dodge Ram Bountiful

February 17, 2024

I was disappointed in this visit because they bugged me for months to come in for a recall on the fuel pump. Then I waste a half day to take it in and they tell me they have to order parts that will take a More

by Rjstreiff
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure of name
Feb 24, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Bountiful responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Vincent Rosas, General Manager, (385) 399-2936

February 16, 2024

Great experience. Full transparency , no surprises, no pre-installed add-ons you can’t say no to. More

by C. Lewis
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Aaron and Nanette were both five stars.
February 16, 2024

Charging $200 just to look at the vehicle is excessive, then it’s not even applied to the cost of the repair if needed, it’s charged in addition to. I chose not to get the repair done here because of this. More

by CJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Robert
Feb 24, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Bountiful responded

I appreciate you taking the time to leave your feedback. It is unfortunate to hear that your experience with our dealership did not meet your expectations. We aim to provide exceptional service to all of our customers, and it is clear that we fell short in your case. I would appreciate the opportunity to learn more about your experience and make things right. Please contact me at your earliest convenience so that we can work together to resolve any outstanding issues. I look forward to hearing from you! - Vincent Rosas, General Manager, (385) 399-2936

February 13, 2024

Very helpful and not pushy at all. I liked that they weren’t trying to force me into buying something and were honest about what I was buying and the price. More

by Koegel
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Luke
February 12, 2024

Since I bought my truck from them I have always used their service for oil changes, rotate tires, etc. normally they are pretty good but lately their service takes what seems to be extra long. Oil chang More

by swswyo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Thomas Done
Feb 17, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Bountiful responded

I appreciate you taking the time to leave your feedback. We are sorry to hear that you had to wait longer than anticipated and that our communication fell short of your expectations. We value your feedback and would like to learn more about your experience. We are committed to providing exceptional service to all of our customers, and we would like to make things right. Please do not hesitate to reach out so that we can discuss your concerns and work to improve our processes. I look forward to hearing from you! - Vincent Rosas, General Manager, (385) 399-2936

February 12, 2024

I bought my 2016 Wrangler, 31 Oct 2016 and they are the only place I have ever let service my Jeep. I take it to LHM West Bountiful every 3 to 6 months. I always get the same high quality service regardle More

by Vietdoc 71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
February 10, 2024

Angela was the most professional Service Writer I have ever encountered. She was selfless and focused on my concerns with my trucks Uconnect system, which kept locking up with my iPhone. She hounded me pl More

by Peter Klein
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angela , Chris Hebert
February 09, 2024

I took my jeep in for an oil change. I waited in the lobby. After two hours I asked if it was finished and was told “oops, yes it has been done for a long time, we forgot about you.” U More

by Arveseth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tina Lasserre
Feb 17, 2024 -

Larry H. Miller Chrysler Jeep Dodge Ram Bountiful responded

We apologize for any frustration that you experienced due to long wait times and poor communication. We understand that this is not the level of service that our customers deserve, and we would like to make it right. We are committed to improving our communication and reducing wait times in the future. Please reach out to us so that we can discuss your experience and find a solution. - Vincent Rosas, General Manager, (385) 399-2936

February 03, 2024

James was an awesome advisor! Great service, would highly recommend. They diagnosed my issue quickly and got it handled. More

by Utahrugger
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
James
February 01, 2024

Sean at the Service desk in the service area, was great! He knew his stuff. Thanks Sean! More

by FP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean
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