Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back

Larry H. Miller American Toyota Albuquerque

Albuquerque, NM

Overview
Reviews
Vehicles
4.2
1,815 Reviews
Call Dealership (505) 823-4440
View Awards

5995 Alameda NE

Albuquerque, NM

87113

Directions

By Type

Showing 1,815 reviews

April 30, 2024

Joe Sanchez does a superb job. Knowledgeable, honest and trustworthy. Knows his business. Is prompt and efficient. More

by Freddie.cardenas
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sanchez
Report | Print
May 02, 2024 -

Larry H. Miller American Toyota Albuquerque responded

We are so grateful for your kind words. Our team strives to provide an exceptional experience for each customer, and it's great to hear that we were able to do that for you. We look forward to the opportunity to serve you again soon.

April 30, 2024

The service has gone downhill in the last couple of years. My vehicle was returned to me wit a big greasy smudge on the side of it. They are recommending high dollar repairs and services that are not n More

by Jk1001hrley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service
Report | Print
Apr 30, 2024 -

Jk1001hrley responded

I do not appreciate having a greasy spot on my vehicle and also having to look all over the parking area to find it after the service.

April 29, 2024

Brought Tacoma in for recall . Dealer had to order parts . Why doesn’t the dealer already have the parts for a known recall . Not sure how long I’ll be without a truck 😡 More

by WGK
Trade-in Experience
Recommend Dealer
No
Employees Worked With
Service
Report | Print
May 03, 2024 -

Larry H. Miller American Toyota Albuquerque responded

I'm sorry for the inconvenience caused by the delay in obtaining the necessary parts for your Tacoma's recall repair. We strive to keep a robust stock of parts for such issues, but unfortunately, there are times when demand exceeds our immediate supply, leading to unexpected delays. We understand how important it is for you to have your vehicle, and we're working diligently to resolve this as quickly as possible. If we have not yet discussed this issue personally, please feel free to contact me directly. I look forward to ensuring your complete satisfaction and getting you back on the road soon. - Phil Saunders, General Manager, 505-998-0165

April 29, 2024

Joe Sanchez is an exceptional service writer … for years now, Ive had the highest confidence in him. Thank you Joe!! More

by js_teach
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joe Sanchez, Service Department
Report | Print
April 29, 2024

Service was quick, efficient and kept me informed as I waited. Gave me an afternoon Special price evrn tho' I had a morning appt.! More

by ldhockett
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph. SERVICE Advisor
Report | Print
April 29, 2024

No waiting when I arrived at the dealership! Greeted and I was taken to my service advisor! I was as told it would take about an hour and an half to two hours to complete the service! They got d More

by Ttrujillo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Dept
Report | Print
April 28, 2024

Bianca was very personable and professional that it’s easy buy from the dealer and walk you through item by item on the sale deal More

by bmwvincew
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Bianca Perez
Report | Print
April 28, 2024

Went for an oil change. Wait time was about an hour. Better than in the past. The from the moment I arrived I was greeted by the sweetest girl. I wish I knew her name. She h More

by Teachchavez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Serenity
Report | Print
April 28, 2024

Martin was very helpful today in getting my car in and completed. I appreciate the quickness of the service. Thank you More

by Kategerber26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Report | Print
April 27, 2024

Service was terrible told it would take 1 1/2 hour took over 3 and once I went to ask about vehicle wow it JUST got done then another 20 minutes to pay an d leave More

by Jhnlovato358
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Service Dept
Report | Print
May 02, 2024 -

Larry H. Miller American Toyota Albuquerque responded

Hello, thank you for reaching out. It's concerning to hear about your experience with the service timeline. I understand how important it is for service estimates to be accurate and for communication to be prompt and clear. I apologize for the inconvenience this has caused you, and I would like to discuss this further to understand where our process can be improved. Your feedback is crucial, and I'm here to make sure we address it properly. Please get in touch at your earliest convenience. - Phil Saunders, General Manager, 505-998-0165

1
...
3
4
5
...
182