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Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

4.1
2,094 Reviews

2,094 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

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April 30, 2022

The service department is always very friendly and they make it easy to get an appointment that fits my needs. The lady that helped me this last time was very sweet! They were fast about my oil change and More

by robinwyatt1987
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
April 30, 2022

wait times are 3+ hours with or without an appointment, so there is really no point in having a scheduling system in place. nothing is truly done correctly on the technician side and typically results in m More

by Tavion
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
May 09, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Looks like from my records the Advisor did make an error and not add your tire rotation to the ticket. The technician only does what is listed on said repair order. I am not sure what had happened in the past my only record for anything other than oil change tire rotation was timing chains for an engine noise in 2020. Was there an issue with repairs then? The vehicle returned 4 months later for an oil change with no other issues. If there is something i am missing please reach out to me directly. Thank You, Jeremy Yandell

May 09, 2022 -

Tavion responded

yes, there was an issue with parts not being assembled correctly and metal rubbing, i called and informed them of the issue and they told me to bring the vehicle in and i did that and they fixed the issue. you may not have the record but that just goes to show that the staff cannot keep an accurate record for such things as i’ve stated. since then i only do basic things such as oil changes at this dealership and will continue to do so and will continue to leave accurate reviews for each experience.

May 09, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We always stand behind our work. With that being said I wish that you would not judge that one issue with who we really are. We care about our guests.

May 09, 2022 -

Tavion responded

you stand behind your work i am aware which is why the problem was fixed. my problem is why does it take multiple visits to get it right? i am not judging this specific dealership based on one experience, i’m giving reviews based on each separate experience, i reference past experiences to bring everything together to give other customers an accurate account of MY experience each time i receive a survey. is this not what the survey is for?

May 09, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Tavion thank you for the dialogue with Jeremy. Yes you are able to leave your review as you please. If you care to discuss further please reach out to me. Mike Evans GM, 405-801-4602

May 09, 2022 -

Tavion responded

i do intend to bring my jeep back for service soon, let’s see if the level of service and care lives up to what you say it should be.

April 29, 2022

I was told it would take an hour. It took much longer. On top of the long wait, my car’s console was dirty and the seat settings were changed. More

by mjoc3204
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Yargee
May 09, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I would first like to apologize for the wait time and dirty console and seats. If you could please reach out when you have a chance to drop vehicle off for a detail. It is the least i can do. Thank You, Jeremy Yandell Service Director

May 09, 2022 -

mjoc3204 responded

I appreciate the offer; but this was a few weeks ago. I already had it detailed and cleaned out.

May 09, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

For a future detail and maintenance service please reach out. I want to take care of you. Thank you.

May 09, 2022 -

mjoc3204 responded

I will reach out the next time I need it cleaned. Thanks for the offer.

April 29, 2022

The people in the shop or nice fairly quick turnaround very good Courteous peoples there More

by BRSMUNCH
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
April 29, 2022

this dealership has great service and staff in the service department. Braxton was very helpful More

by adbrown10
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
April 28, 2022

Landers saved me! ! Had a nail in my tire and they found me a matching tire which is not easy right now!! I am sooo thankful for all their help!!! More

by Marymcrosdley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Genifer Burnell, Aaron Challis
Apr 28, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Thank you Mary for the awesome review! Glad we were able to help.... Mike Evans, Gm

April 28, 2022

Explained everything that my truck needed. New tires oil change. The manager is a great guy. I will do all my services there. More

by Edward
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
April 27, 2022

Appreciate cleanliness, roomy wait area, friendly staff, quick thorough service. Enjoy talking to Aaron. Thanks More

by JHAWKTLC
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
April 26, 2022

Came in to get a windshield repaired, when I set up the appointment and when I got there everyone assured me that they could replace Brake pads and do windshield at the same time. She even came and said t More

by SHAMIKA_MILLER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Who the service guy in the back , Genifer Burnell
Apr 26, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I’m sorry to hear about this ma’am. Please reach out to me so we can discuss further. Mike Evans, GM 405-801-4602. If I do not answer please leave and message and I will call you right back.

April 26, 2022

Very efficient and let me know what was happening ! They were very knowledgeable about my vehicle! More

by JED1D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee, Jeremy Yandell, Genifer Burnell
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