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Landers Chrysler Dodge Jeep Ram of Norman - Service Center

Norman, OK

4.1
2,094 Reviews

2,094 Reviews of Landers Chrysler Dodge Jeep Ram of Norman - Service Center

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May 06, 2022

I experienced excellent customer service and was contacted daily on the status of my vehicle while it was in for servicing. More

by Soonerdyer
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 05, 2022

Very poor service, no communication, it took over a month to get the vehicle back. Was told I would get a loner car that never happened. I called about the loner car and never got a call back so you get 1 st More

by allen
Recommend Dealer
No
Employees Worked With
Genifer Burnell
May 05, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Allen sorry to hear about your experience. Loaners are an issue. Most dealers aren’t getting inventory to sell much less have loaners available to service customers. We do have loaners but unfortunately we have more customers that need service than available loaners. I will certainly check on our communication in your repair order and address as needed. Parts availability is a GLOBAL issue. I hope it gets better soon. It is understandably frustrating to be without your vehicle so long. Sincerely, Mike Evans GM

May 05, 2022

Appointment time was 8:00 and my vehicle was taken in for service right on time. I was met with a warm welcome, explanation of what would be done and escorted to waiting area. Very professional! More

by Justsylviat2155
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
May 05, 2022

Wait 7. 5 hour in the waiting room to have them tell me there’s no problem but truck is still doing same thing. Also made an appointment so I could wait for i More

by daveluvs2fish
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I would like to reach out for more information on so we can better help our guests and learn from any mistakes that were made in the process. If you could reach out to me directly. Thank You, Jeremy Yandell

May 05, 2022

Took 10 days to check air bags and change windshield wipers. Putting people on the schedule when behind is not a good idea. Causes longer waits More

by ak_haslam
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 09, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Unfortunately we do not know how long diagnosis will take to get into the shop. We do our best on keeping a time frame. The vehicles that were here prior sometimes are a lot bigger jobs than anticipated therefore sets the shop behind at the time. If you need or have any questions please reach out to me. Thank You, Jeremy Yandell Service Director

May 04, 2022

Great customer service. Kind and patient. Jordan and Les are great employees and were helpful More

by SWEARENGINGUY2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Jordan Briner, Les Northam, Genifer Burnell, Aaron Challis
May 03, 2022

They are always quick and efficient. In and out in less than an hour most times. More

by Landersgurl2017
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2022

The staff is pleasant and friendly. The wait time for an oil change and a tire patch was ridiculously long. I have had oil changes before and they are easily hour and a half long wit More

by Truck
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
May 03, 2022 -

Truck responded

The staff is pleasant and friendly The wait time for an oil change and a tire patch was ridiculously long. I have had oil changes before and they are easily hour and a half long with a scheduled appt. Yesterday I scheduled that morning and ask them to check a tire. I waited almost 3 hours :(

May 03, 2022

I have had the same compaint/problem various times and I get the same answer everytime is they cannot duplicate the problem! This is now going on around 2 years! More

by cheermom4kylie
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Yandell, Aaron Challis
May 09, 2022 -

Landers Chrysler Dodge Jeep Ram of Norman responded

It is very hard sometimes impossible to figure out issues without the vehicle acting up while with the technician. We never want to guess or just throw parts at a vehicle not knowing for certain what is causing the issues. We try our best to duplicate these issues sometimes the vehicle operates normal. If you have any questions please reach out to me directly. Thank You, Jeremy Yandell

May 02, 2022

They were very nice. They came to get my Jeep quick. I am surprised I needed a new battery on such a new car. More

by Gina
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee
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