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Landers Chrysler Dodge Jeep Ram of Norman

Norman, OK

4.3
4,695 Reviews
The Landers family has always upheld the traditions of loyalty and dedication in everything we do. We consider it our duty as new citizens of Norman (and the Sooner Nation!) to bring our unparalleled customer service and enthusiasm for quality vehicles to our friends and neighbors here in Oklahoma. Our hope for Landers Chrysler Dodge Jeep RAM of Norman is to exceed the expectations of every person who walks through our doors! Shopping at Landers means accepting nothing less than the best. We've always held ourselves to a higher standard of quality, service and experience than your average dealership. Our passion is finding the perfect vehicle for every individual or family, on any budget. After you buy, you can always trust us to handle your vehicle's servicing needs with care. You can count on us having an extensive stock of new vehicles in the makes and models you want! Come see us at 481 N Interstate Dr., Norman, OK, to browse our selection of RAM 1500s, RAM 2500s, Jeep Wranglers, Jeep Cherokees, Dodge Challengers, Dodge Chargers, Chrysler 300s and Chrysler Pacificas. We also have a wide variety of used and certified pre-owned vehicles in all shapes and sizes. Every one of our pre-owned vehicles are professionally inspected and cleaned to ensure all our customers get the best used-car experience possible. If we don't have the vehicle you're looking for, we'll do what we can to get it. Simply fill out a CarFinder form, and we'll let you know when we've found a match! We'll even help arrange shipping for our out-of-town shoppers to any city in the Continental United States. We are so proud to serve the wonderful community of Norman and the surrounding areas of Moore, Oklahoma City, Midwest City, El Reno, Chandler, Shawnee, Blanchard, Chickasha and Pauls Valley--almost as proud as we are to be the exclusive auto sponsor of the Sooners!
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481 N Interstate Dr

Norman, OK

73069

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Showing 4,695 reviews

July 19, 2021

Poor customer service and knowledge. I will not recommend this dealer. Save your time and find a service center that doesn't bow to manufacturer excuses. More

by jcjumpman23
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jeremy Yandell, Aaron Challis
Jul 19, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

jcjumpman23 "Poor customer service and knowledge" is not the issue here! It has to do with us following the processes that our manufacturer or an extended warranty company puts in place. You call it "bow" but we call it following the process. The manufacturer/extended warranty companies reimburse us for repairs that they cover that you DO NOT expect to pay for under a warranty or whatever the scenario. Sorry but we will not and cannot operate under how you think the process should go. Apologies we let you down in your expectations, Mike

Jul 19, 2021 -

jcjumpman23 responded

Let me try a few more words. Honesty and Integrity. "Following a process" should not include blaming a failure on something other than the root cause so the manufacturer can avoid a class action lawsuit. Customers reading this please take note in the response from this service department. Just a blanket denial with no attempt to actually resolve the issue. Please save yourself the headaches.

Jul 19, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

"Honesty and Integrity" is not asking us to tell your extended warranty company something that is not accurate. Again apologies for not attempting to blanket your situation. We would be on the hook for the expense and this is not a position we would want to put ourselves or our customers in. Best of luck to you, Mike

July 18, 2021

Tyler was amazing and friendly, he went above and beyond to help me get this car. He was very patient and helpful through this process. More

by HOPE.WATKINS071
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ty Countess
July 18, 2021

Landers did an excellent job of keeping me informed on the timeline for the repairs done to the vehicle I purchased. The purchasing of the vehicle was quick, the free popcorn was great for my kids More

by JHTELLERS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Josh and Ryan. Both did a great job five stars, Ryan Spry, Les Northam
July 18, 2021

They took care of our problem in a most expeditious manner. Thank you. They were very courteous and amenable. Very comfortable lobby to wait in More

by Djones
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Aaron Challis
July 17, 2021

The two gentlemen I had as sales man where wonderful. Domingo and Jordan did awesome. I came to look at a charger v6 and left with a charger 392 scat pac. I absolutely love it definitely a head turner. More

by ABSGOLFCARS
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Domingo, and kurtis., Jordan Briner, Les Northam
July 17, 2021

Very helpful and very caring about your next vehicle. They worked so hard until we came up with a great deal. I will most definitely be back More

by vjamison2013
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Adam Keepper
July 16, 2021

Landers was very helpful and courteous. Mitch was very helpful and knowledgeable with the sale of my new truck. I will be recommending this dealership and Mitch. More

by AUSTMOOR20
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mitch "Bud" Kugler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Les Northam
July 15, 2021

No loaner cars available. Car has the exact problem as when I dropped it off. I will need to take it elsewhere to have it looked at. More

by mallegant
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 11, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

We are truly trying to place each and everyone of our guests in loaners. With the recent shortage in vehicle's from the manufacturer and the most recent hail storm that took out our fleet it has been a struggle. I deeply apologize we could not accommodate your needs at this time. We are doing our very best in this unique situation. All the best-Jeremy Yandell Service Director.

July 15, 2021

Kind, friendly, helpful atmosphere. They did everything to help find me the best deal possible, Buying a vehicle at landers is by far my best auto purchase experience More

by MOEDEREK12
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tony Hernandez
July 15, 2021

Excellent service at this location. Very friendly and kept me up to date on progress of advice. Waiting room very comfortable and spacious. Will recommend to others More

by Trwittick
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee
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