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Landers Chrysler Dodge Jeep Ram of Norman

Norman, OK

4.3
4,695 Reviews
The Landers family has always upheld the traditions of loyalty and dedication in everything we do. We consider it our duty as new citizens of Norman (and the Sooner Nation!) to bring our unparalleled customer service and enthusiasm for quality vehicles to our friends and neighbors here in Oklahoma. Our hope for Landers Chrysler Dodge Jeep RAM of Norman is to exceed the expectations of every person who walks through our doors! Shopping at Landers means accepting nothing less than the best. We've always held ourselves to a higher standard of quality, service and experience than your average dealership. Our passion is finding the perfect vehicle for every individual or family, on any budget. After you buy, you can always trust us to handle your vehicle's servicing needs with care. You can count on us having an extensive stock of new vehicles in the makes and models you want! Come see us at 481 N Interstate Dr., Norman, OK, to browse our selection of RAM 1500s, RAM 2500s, Jeep Wranglers, Jeep Cherokees, Dodge Challengers, Dodge Chargers, Chrysler 300s and Chrysler Pacificas. We also have a wide variety of used and certified pre-owned vehicles in all shapes and sizes. Every one of our pre-owned vehicles are professionally inspected and cleaned to ensure all our customers get the best used-car experience possible. If we don't have the vehicle you're looking for, we'll do what we can to get it. Simply fill out a CarFinder form, and we'll let you know when we've found a match! We'll even help arrange shipping for our out-of-town shoppers to any city in the Continental United States. We are so proud to serve the wonderful community of Norman and the surrounding areas of Moore, Oklahoma City, Midwest City, El Reno, Chandler, Shawnee, Blanchard, Chickasha and Pauls Valley--almost as proud as we are to be the exclusive auto sponsor of the Sooners!
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481 N Interstate Dr

Norman, OK

73069

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Showing 4,695 reviews

July 25, 2021

The tires were rotated but not balanced. They have the same pressure as prior to service. I DO NOT HAVE A TWENTY FIVE WORD REVIEW. THIS SYSTEM REQUIRES A TWENTY FIVE WORD REVIEW. More

by DOGMOM97
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Genifer Burnell
Aug 04, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Thank you so much for the kind review. We always try and do our very best in assisting our guests for any needs we can provide. Sincerely, Jeremy Yandell Service Director

July 24, 2021

Landers CDJR made the car buying experience enjoyable. They offer great deals, great rates, and their customer service is excellent. I would highly recommend Landers to anyone who is looking to purchase a More

by HAVERLYERICA
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalee Wills
July 24, 2021

I had an awful experience here. No communication and they tried to sell me stuff my car didn’t need. When showing up 30 mins early to pick up my car they were not friendly and didn’t have their stuff togethe More

by H19
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Braxton Stoneking
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 04, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I'm so very sorry your experience was not as expected. All of us here at Landers are highly trained with the manufacturer and only recommend what your vehicle needs based on time/mileage. These items can be found in your owners manual as well. We as a team do not recommend any service that is not recommended by the manufacturer. Once a vehicle is finished in the shop our advisor team then has to book the repair order and go through all paperwork to make sure everything is correct is most likely the main reason your vehicle was not fully ready once you arrived early to pick it up. Please reach out with any questions or concerns you may have. Thank You, Jeremy Yandell

July 24, 2021

All was good!Never have any problems. A guy helped me with a service package, update on car, and checkout. Super nice guy, but I do not remember his name. More

by EMAN17307
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Teresa Yargee, Aaron Challis
Aug 04, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Thank you so much for the kind review. We always try and do our very best in assisting our guests for any needs we can provide. Sincerely, Jeremy Yandell Service Director

July 24, 2021

We brought our Jeep in to have the passenger airbag fixed for a recall. The employees went out of their way to help us out. We noticed our dash was popped out of place. Not the employees fault. More along th More

by Chelsea Queen
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Teresa Yargee, Jeremy Yandell, Genifer Burnell, Aaron Challis
Aug 04, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Thank you so much for the kind review. We always try and do our very best in assisting our guests for any needs we can provide. Sincerely, Jeremy Yandell Service Director

July 24, 2021

If I could rate my shopping experience with something less than a 1, I certainly would! We were lured to the dealership to look at a renegade. We had to make an appointment and drive 50 miles only to fin More

by Lynn080407
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jalee Wills
Sep 14, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Lynn080407 Sorry to hear about your experience. The hail damage should have been communicated with you before you made your trip. I know it does not fix the situation but I am sorry and will make sure my staff understands that this could have been communicated way better than it obviously was. Are you an OU fan? I would love to send you to a home game in Norman if you are to make it up to you. Please reach out if you are interested. Mike Evans GM 405-321-8228

Sep 14, 2021 -

Lynn080407 responded

Good morning Mike, thank you for your reply, we like you, hate that it happened the way that it did. We are actually from Little Rock so are very familiar with Landers. Because of our familiarity with Landers, we had much higher expectations but would not have expected this kind of service from ANY dealership, much less Landers. We are OU fans and do appreciate your generous offer of game tickets to make up for the misstep, please let me know what the best way to take advantage of your offer. Thanks!

Sep 14, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

Pick your home game that you would like to see. Nebraska, West Virginia, TCU, Texas Tech or Iowa State. How many tickets will you need?

Sep 15, 2021 -

Lynn080407 responded

Good morning Mike, after reviewing our schedule it looks like the Oct 30 game with Texas Tech will be the best option. Can we get 4 tickets? Thanks

July 23, 2021

Friendly, great staff at the front when I arrived. They helped me get with Jaylee so that I could purchase my car. It was so easy and no hassle with financing, can't remember his name, but wow fast efficie More

by AW2MC
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jalee Wills
July 23, 2021

Best dealer repair experience I have ever had! couldn’t even tell anyone had been in my truck and I am very picky!! I will drive from Ada from now on for any repairs! More

by AMYS57CHEVY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Braxton Stoneking
5.0
This rating includes all reviews, with more weight given to recent reviews.
July 23, 2021

I was lied to about the time and effort that was being put into the service, had I of known what actually went into it I would have never gotten the service done here. I was told it would take over 2 hour More

by Jess
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Teresa Yargee, Ricky Kirby
Jul 23, 2021 -

Landers Chrysler Dodge Jeep Ram of Norman responded

I'm so sorry you feel that way. The only way to diagnose an A/C system failure is to evac and recharge the Freon in that system. At the point of diagnosis he first did the recharge and checked for any leaks which is why it is the 2 hours. The 30 minutes longer was with the repair. We always go off of book time for any work. If I had quoted you 2 hours and it took the technician 4 hours due to unforeseen circumstances would it have been fair to charge you the 4 hours the complete job took? I wouldn't be happy being charged for something that took longer personally. These highly trained technicians are paid on flat rate and not hourly. They quote a time straight from standard manufacturer times if it takes them longer they only get paid the quoted hours. Just to give you a short understanding of how they are paid. If the technician is well trained and has been a technician for many years, then yes they will be able to beat the book time. If you have any other questions please reach out to me. Jeremy Yandell Service Director.

Jul 23, 2021 -

Jess responded

I would also like to make note that no one has said the same story from this dealership. I was constantly given the run around about the price and the time. I was told the price of the technician was for the hourly rate, but now im being told something else again. From my experience, I would not have my vehicle serviced here again. Also, like mentioned above, AC still isn't working great. Save yourself a headache, money, and time and go to somewhere more reliable.

July 23, 2021

I had a great experience with the Landers staff. Everyone was helpful and very knowledgeable about the vehicles that they were selling. Overall they made the car buying experience less stressful and easy. More

by sammyrsharp
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cedric Seals
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