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Landers Chevrolet Cadillac of Joplin - Service Center

Joplin, MO

4.3
664 Reviews

664 Reviews of Landers Chevrolet Cadillac of Joplin - Service Center

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February 04, 2020

Kaci is awesome Just bought the car, and something had went wrong. Kaci Goff fought for us, and took care of us. She will be the only one I want to deal with from now More

by JASHAW
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kaci Gaff
Feb 04, 2020 -

Landers Chevrolet Cadillac of Joplin responded

Thanks for the five-star rating! We're thrilled to know that Kasi did an amazing job taking care of you and your new vehicle! We appreciate your business and look forward to seeing you next time!

February 02, 2020

routine oil change, rotation of tires We learned we lost a warranty on the engine because we hadn't understood about the 7,500 mileage factor in an engine additive. That was somewhat a More

by hendricksjanice658
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassi Goff
Feb 03, 2020 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for the feedback, Janice. Routine maintenance should never void your warranty. Our advisors should have explained the whole situation to you regarding your warranty. If you have any questions, please feel free to reach out to us. Thank you.

February 02, 2020

Sales and Service I stopped with my truck having a miss , the service dept. took it right in and started to work on it . The Tec keep me informed and so did the servic More

by MY1941
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Coby Outlaw and Happy
Feb 03, 2020 -

Landers Chevrolet Cadillac of Joplin responded

Thanks for taking the time to write us a five-star review! We're glad we could take care of you and make you a deal on a new truck! It's our pleasure to make sure you received a great deal! We'll see you next time!

January 29, 2020

Had some warranty work The team at Landers got me in and out on time, work was done very well, kept me informeof the progress. I would highly recommend them. More

by Jack
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Pete Hizen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Lou Quinn
Jan 30, 2020 -

Landers Chevrolet Cadillac of Joplin responded

Thanks for writing us a five-star review, Jack! We're glad we were able to get your vehicle serviced quickly! We appreciate your recommendation and look forward to seeing you next time!

January 29, 2020

Silverado Told it would be several days before knowing what is wrong with vehicle, then received a phone call 2 hours later that we needed a new transmission. F More

by the_russells2004
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Corey
Jan 31, 2020 -

Landers Chevrolet Cadillac of Joplin responded

We're concerned to hear that this happened. We never want to have communication issues with our customers. We hate knowing you had a negative experience. Our service manager looked into this issue and stated that there was metal in your transmission pan and that your vehicle couldn't shift. We want to do everything we can to earn your business and make sure you have a great experience at Landers. Please let us know if there is anything else we can do for you! Thank you.

January 29, 2020

Quality & prompt service. A respectful & honest staff especially Lou. It was purchased new, and now has slightly over 70,000 miles. Dependable & Stylish. Sometimes family & friends still ask if I have b More

by RLCLEAVER
Recommend Dealer
Yes
Employees Worked With
Lou
Jan 30, 2020 -

Landers Chevrolet Cadillac of Joplin responded

Thanks for rating us five-stars! We love knowing that you always receive great service on your vehicle! That is awesome that your vehicle still operates as it did when it was new! It's our pleasure to keep it running in tip-top shape for you! We'll see you next time!

January 28, 2020

They try to be pleasing. Their service check in is slow especially over lunch. I waited 10 minutes before my check in began so it was 20 by the time I was able to leave. More

by kitchenfun81
Recommend Dealer
Yes
Employees Worked With
Corey- service
Jan 29, 2020 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for your feedback. We appreciate your patience when we get backed up. We'll take a look at this situation and improve for your next visit. Thanks!

January 28, 2020

Great experience 🙂🙂 Absolutely loved that my sales rep didn't try to pressure me into something that he wanted me to get. He paid careful attention to what I was looking for, and Made it happen . I would More

by 1981MYGIRLS
Recommend Dealer
Yes
Employees Worked With
Joey Milstead
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tony Munter
Jan 29, 2020 -

Landers Chevrolet Cadillac of Joplin responded

Thanks for writing us a five-star review! We're thrilled to know that you had a great experience at Landers! We appreciate your recommendation and hope to see you again next time!

January 22, 2020

Kasi did a wonderful job, kinda made you feel at home. Kasi Goff did a wonderful job, kind made you feel at home. Where else can ya go and get free oil changes for life. Thank you More

by MYERS7259
Recommend Dealer
Yes
Employees Worked With
Kasi Goff
Jan 24, 2020 -

Landers Chevrolet Cadillac of Joplin responded

Thank you so much for writing us a five-star review! We love knowing that Kasi did a wonderful job taking care of you and you enjoy the oil changes for life program! We'll see you for your next one!

January 21, 2020

Overall a positive experience with this transaction. I would have given 5/5 stars had the extra step been taken to quickly run a vacuum over the floor boards and wipe down the seats. More

by jaredpyatt
Recommend Dealer
Yes
Employees Worked With
Kaci Goff
Jan 21, 2020 -

Landers Chevrolet Cadillac of Joplin responded

Thank you for writing us a positive review, Jared! We're glad you had a great experience at our dealership! We hate that we couldn't earn the full five-stars from you but we're happy we got your vehicle cleaned up before you left! We hope to see you again next time!

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