Land Rover Wichita

I took my vehicle in for a coolant leak that was covered under my extended warranty. I have a $0 deductible, and yet it still cost me over $300. Never really got a answer as to why. UPDATE. I did receive a under my extended warranty. I have a $0 deductible, and yet it still cost me over $300. Never really got a answer as to why. UPDATE. I did receive a phone call from the service dept today and they are going to try to make things right with the additional charges! More

I am very dissatisfied with my experience at Walser Automotive, specifically with the service department. For nearly two months, I attempted to contact the service department to address an ongoing iss Automotive, specifically with the service department. For nearly two months, I attempted to contact the service department to address an ongoing issue with my vehicle (the vehicle only had 5,000 miles on it at the time). Despite multiple phone calls and messages, my calls were not returned, making it extremely difficult to get the problem handled in a timely manner. The lack of communication was frustrating and unprofessional. When the vehicle was finally serviced, it was returned to me with the same issue still unresolved, requiring additional visits for the same problem. This should not happen, especially with a newer vehicle and a dealership that claims to prioritize customer service. Reliable communication and competent repairs are basic expectations, and unfortunately, Walser Automotive fell short in both areas. Based on my experience, I would be hesitant to recommend Walser Automotive to others. More

Very satisfied with service delivered for my repairs. I suggest they get new card process machines or them updated. I suggest they get new card process machines or them updated. More

They always take care of me. I feel they always go up and beyond when I leave my SUV in. I feel they always go up and beyond when I leave my SUV in. More

Complete vetting and purchase done by phone. Outstanding communication and service! Would definitely highly recommend Outstanding communication and service! Would definitely highly recommend More

I only dealt with Ellen Franklin on the purchase of our new Defenser 120. Ellen was professional, courtesy and was able to guide us through our purchase in a very relaxed atmosphere. Her product knowledge new Defenser 120. Ellen was professional, courtesy and was able to guide us through our purchase in a very relaxed atmosphere. Her product knowledge greatly exceeded my expectations! If your looking to purchase a Land Rover, do yourself a favor and only speak with Ellen Franklin! More

Their service department is completely nonexistent – no staff, no service.The Service Manager was also covering the parts department and another duty. I don’t blame him. He was just doing the work of three staff, no service.The Service Manager was also covering the parts department and another duty. I don’t blame him. He was just doing the work of three managers and had no mechanics— that’s a senior management issue. More

Ellen was the best. She is extremely professional and knowledgeable. She made the process enjoyable. She is extremely professional and knowledgeable. She made the process enjoyable. More

We were pleased with everything, our service advisor was professional and work was completed ahead of schedule. Extremely satisfied. professional and work was completed ahead of schedule. Extremely satisfied. More

My understanding is the service department is understaffed and has been for awhile. The wait time for an appointment is too lomg. I requested a copy of an oil change sent to my email and was nev understaffed and has been for awhile. The wait time for an appointment is too lomg. I requested a copy of an oil change sent to my email and was never received. Thank you. More