Land Rover Troy

Great experience! Greg is very knowledgeable and provided an excellent buying experience. He made sure to follow up with me and answer all my questions without pressuri Greg is very knowledgeable and provided an excellent buying experience. He made sure to follow up with me and answer all my questions without pressuring me into buying a vehicle. He was extremely professional. I would easily recommend him to anyone interested in a Land Rover or Jaguar. More

Murky and sneaky charge for fuel in a loaner I had to take my new Jaguar into the Troy dealership as the CEL came on only 1 week into ownership. I had requested a loaner since the car was going t I had to take my new Jaguar into the Troy dealership as the CEL came on only 1 week into ownership. I had requested a loaner since the car was going to be there for a couple of days (at least that's what they told me). The loaner I received was given to me with 15/16th fuel according to the text message that I received. I was not told exactly how much fuel there was in there in gallons - just the text message saying 15/16. I had visually checked the gauge and it was less than full. 9 days later I'm finally told my car is ready so I go back to Troy having filled up the tank the day before. The rep checks the fuel and says nothing. Now according to the gauge, it was at or very near where I had received it. To me it looked the same. However, apparently they use some sort of software to calculate the fuel used. According to them, I received it with 20 gallons and returned it just over 16 gallons. Now they never mentioned 20 gallons at the start (just the 15/16) and nor did they mention the 16 gallons on return. I had no way of knowing what to return the car with other than the visual gauge in the vehicle (which seemed correct). However, after I leave the service dept, I receive a bill for $14 (including a service charge). Now there is no way the difference between in and out was 4 gallons - at least according to the visual gauge. Now I know that Jags use crappy electronics but I wouldn't expect the gauge to be that wrong. I went back into the dealership to speak with the rep who tells me he'll have the service manager call me the next day. I didn't receive a call so I called back after 2 days. He tells me that the SM is not in and he'll have him call me. This goes on for a week during which time the CEL comes on again (typical Jaguar). So I decided to go to the dealership and speak with the service manager myself only to be told they won't refund the fuel charge. I told him that I had received it with 15/16 fuel and that's what I returned it with according to the gauge. He says No, I used an additional 4 gallons. I told him that there's no way that I used an additional 4 gallons. I also told him that I should have been told how much fuel was in there at the start and he says I was told. I then show him the text message (which was the only 'paperwork' received for the loaner since it's all electronic) and I ask him where it says 20 gallons? He says 'well that's what the software is saying'. I told him that I was not going to pay for fuel that I had not used. So the only way to return the fuel in the loaner is to fill up the tank fully even when you have received it at less than full. Otherwise, they WILL make money off the loaner's fuel level. Rather than have to deal with the issue of another loaner and the murky way in which they charge for fuel by not giving a full tank and expecting a customer to return it based on the internal gauge yet charge according to software that tells them the exact fuel, there was no way I would leave my vehicle there for the CEL again. I told the manager as much but, like a typical service manager, he couldn't care less about whether they lost a service and a sales customer over $14. So now I'll take my vehicle elsewhere and never go to JLR Troy ever again. And since they couldn't fix the CEL, after having had the vehicle for 9 days, I don't have any faith that they'll be able to do so. Meanwhile I'll keep getting charged for the privilege of going back and forth while they try their worst. Way to go Mr Service Manager at JLR Troy. More

Brought my car in the night before for an AM appointment to change windshield wipers and checkup suspension (maybe 1 hour worth of work). Was told car would be done by noon, then by 2pm. Quoted different to change windshield wipers and checkup suspension (maybe 1 hour worth of work). Was told car would be done by noon, then by 2pm. Quoted different price on the phone by Don, and was charged an hour of labor to change 3 wipers....... in addition to the time for the suspension checkup. My car was not ready until 6PM. Phone quote vs store price seems typical based on other reviews of this dealership. They started 'working' on my car at 5PM and actually did less than an hour of work. Don is a joke, and this dealership is generally garbage. More

Typical Practice at Range Rover Troy The service team at the Range Rover of Troy cannot be trusted and is lead by a grumpy service manager. I brought my car in for an oil change, alignm The service team at the Range Rover of Troy cannot be trusted and is lead by a grumpy service manager. I brought my car in for an oil change, alignment and to clear out messages on my dash. Don was nice, polite and got the car into service for me while arranging for me to travel back and forth from my office. I disputed one of the charges on my bill and the assoicate filling in for Don, who was very polite, called Brandon, the service manager. The charge in dispute was in reference to one of the error messages. The dealership claimed that they needed my permission to remove my front bumper to inspect the sensor. If the sensor was bad, they would have to replace the sensor and it would be my bill. I suggest that it should be under warranty but to let me know what the outcome was. The next phone call suggested that the sensor needed to be readjusted. When I arrived to pick up my car...the dealership charged me $540 to take off the front bumper. I disputed the $540 of my ~$1,200 bill and told him I wanted someone else to listen to the screened phone call. He suggested that that was not possible and chuckled when I asked to speak to the sales manager/sales rep that our family knows and has done business with. He then mentioned I would not be able to take my car if I don't pay for the $540 fee which took me over the top. I give him my card...he finalzies and hands my receipt and doesn't hand me back my card. I grab my card and look for direction. ...no comment from either the associate or Brandon. My car is not in the garage but Brandon must've been upset that I was not happy with my bill or the charge. No one suggests where my key or car is. I ask for my key and he says its in the car....I ask where my car is and he points behind me. No direction what so ever as he stands behind an EGO rather than good customer service. Ok....thanks for trying to recitify a bad situation. The associate leads me to my car and I leave. I will not return. More

Exceptional service! Mak is very knowledgeable about cars. During my car buying experience I never felt pressured but I always felt valued and appreciated during the entire process. cars. During my car buying experience I never felt pressured but I always felt valued and appreciated during the entire process. More

Greg did an excellent job. He went above and beyond to find the exact Discovery Land Rover I was looking for. During the Purchase/orientation of the car, Greg took a lot of time to go over all of the feat find the exact Discovery Land Rover I was looking for. During the Purchase/orientation of the car, Greg took a lot of time to go over all of the features. I will definitely recommend Greg and Jaguar Land Rover Troy to everyone I know. Nancy Meisnitzer More

Larry was extremely helpful with servicing my Evoque coupe. He made sure the crucial servicing was done and offered an honest opinion on the other maintenance. He stayed late & happily went above & beyo coupe. He made sure the crucial servicing was done and offered an honest opinion on the other maintenance. He stayed late & happily went above & beyond for me! Cannot thank him enough! More

Thanks Greg for making my car buying experience happy and stress free. I can honestly say the main reason, I leased from Jaguar, is because Greg took the time to show me what was available in my price range stress free. I can honestly say the main reason, I leased from Jaguar, is because Greg took the time to show me what was available in my price range. More

F Pace SVR purchase Greg made our purchase the most wonderful experience. He was very understanding and helpful even after my wife had changed her mind at the last minut Greg made our purchase the most wonderful experience. He was very understanding and helpful even after my wife had changed her mind at the last minute from the silver one to the black one! More

Efficient, effective, professional and friendly My experience was great from start to finish. I've purchased or leased many many vehicles over the years. Mak was extremely professional and made th My experience was great from start to finish. I've purchased or leased many many vehicles over the years. Mak was extremely professional and made the entire process very efficient. I would not hesitate to recommend him and the dealership. I could not be more pleased. More