Land Rover Princeton

Land Rover Princeton returned my vehicle with damage that was not present at the time it was dropped off for service. I brought my vehicle in for a driver-side sun visor repair. While in their care, the d was not present at the time it was dropped off for service. I brought my vehicle in for a driver-side sun visor repair. While in their care, the dealership caused significant damage to the rear passenger door, including a visible hole that was not present at drop-off. The dealership initially accepted responsibility, took possession of the vehicle, and provided me with a loaner while the damage was being addressed. However, they later reversed course and began denying liability. They are now attempting to attribute the damage to prior unrelated repair history, referencing a Carfax report. The dealership has intake documentation and photos showing the vehicle was received without this damage, and that the condition changed while it was in their care. Despite this, they have refused to repair the damage and are attempting to shift responsibility. I have escalated this to Land Rover corporate and now have an open case. I have also filed an insurance claim, a police report, and am obtaining a second body shop opinion due to the lack of resolution. Very disappointing experience from a luxury brand. I strongly recommend documenting vehicle condition thoroughly before leaving it here. I will update this review if the issue is resolved. More

We have now purchased two cars at Land Rover Princeton. All of the employees, in service and sales, are knowledgeable and helpful. All of the employees, in service and sales, are knowledgeable and helpful. More

Frank Decraine and everyone at the dealership acted in a very professional manor. I would recommend this dealership to everyone. very professional manor. I would recommend this dealership to everyone. More

Trisha Malavisi is excellent. Her attitude is warm and welcoming, helpful.. striving to be of maximum service. I appreciate her care. BTW: Your coffee is excellent. The co Her attitude is warm and welcoming, helpful.. striving to be of maximum service. I appreciate her care. BTW: Your coffee is excellent. The cookies are tops! More

They are very courteous and professional . They made sure I was completely satisfied before leaving They made sure I was completely satisfied before leaving More

Daniel H, Explained everything and made sure I understood with patience. He Gave me Excellent Service!!! understood with patience. He Gave me Excellent Service!!! More

Daniel H was my service advisor. He was thorough, professional and extremely helpful in making sure that my car was well taken care of and that i was not run around at all. The who He was thorough, professional and extremely helpful in making sure that my car was well taken care of and that i was not run around at all. The whole process was great, and Land Rover Princeton is now my go-to dealership for sales and service (unfortunately, my previous dealership, which is much closer to my house was much less reliable, less trustworthy and much more expensive). More

Great reliable location for service. They always take care of me and communicate very well what's needed and the cost. They always take care of me and communicate very well what's needed and the cost. More

I had my Range Rover Evoque in for service and I couldn’t be happier with how fast it was completed. They fixed the issue and had the truck washed. I was back on the road in less than a day. Trisha and Ashle be happier with how fast it was completed. They fixed the issue and had the truck washed. I was back on the road in less than a day. Trisha and Ashley are the best. More

I worked with Nolan and he was so patient, kind and knowledgeable and helped explain all of the technology to me as a new Land Rover owner! knowledgeable and helped explain all of the technology to me as a new Land Rover owner! More