Land Rover Princeton

Trisha was a great help and explained all of our repairs. Our work was done in a timely manner. All of the staff was courteous. Our work was done in a timely manner. All of the staff was courteous. More

I recently was in for service and Trisha was my service advisor. She handed everything and was very thorough and honest. She provides the most utmost pleasant service experience! Definitely will be servici advisor. She handed everything and was very thorough and honest. She provides the most utmost pleasant service experience! Definitely will be servicing with her again in the future! More

Trisha was my service advisor at my recent service. She went above and beyond for me! She was thorough answering all my questions and getting what work needed to be done in a timely fashion. She went above and beyond for me! She was thorough answering all my questions and getting what work needed to be done in a timely fashion. More

Trish set my service up perfectly. I had zero issues and was in and out in a timely manner. I had zero issues and was in and out in a timely manner. More

Trish went above and beyond, overall a great experience! Ill be back for all my Land Rover needs Ill be back for all my Land Rover needs More

Pleased with the service of my vehicle and the friendly help they provided. They also have a great looking showroom. help they provided. They also have a great looking showroom. More

Exceptional Service and Diagnostic Expertise** I want to specifically highlight the incredible experience I had working with my service advisor, Daniel Harden, during my recent visits to Land Rover Princ to specifically highlight the incredible experience I had working with my service advisor, Daniel Harden, during my recent visits to Land Rover Princeton. Not only was he incredibly amazing to work with from a customer service standpoint, but his technical knowledge is absolutely top-notch. I brought my 2020 Range Rover Sport Autobiography in and mentioned a very specific, mild low-speed vibration I was feeling at around 1,000 RPM. Instead of brushing it off, trying to upsell me, or throwing expensive parts at the problem, Daniel Harden listened carefully and was completely spot-on with his assessment of the transmission's behavior. It is incredibly rare to find an advisor who genuinely listens to the customer, understands the mechanical nuances of these complex vehicles, and operates with such honesty and transparency. He made sure my vehicle was dialed in perfectly and saved me from a massive, unnecessary diagnostic headache. If you are taking your vehicle to Land Rover Princeton, I highly recommend asking for him directly! More

Daniel H in service was excellent. I was updated in a timely manner as to the service needed for my vehicle. I would highly recommend Princeton Land Rover! I was updated in a timely manner as to the service needed for my vehicle. I would highly recommend Princeton Land Rover! More

Land Rover Princeton returned my vehicle with damage that was not present at the time it was dropped off for service. I brought my vehicle in for a driver-side sun visor repair. While in their care, the d was not present at the time it was dropped off for service. I brought my vehicle in for a driver-side sun visor repair. While in their care, the dealership caused significant damage to the rear passenger door, including a visible hole that was not present at drop-off. The dealership initially accepted responsibility, took possession of the vehicle, and provided me with a loaner while the damage was being addressed. However, they later reversed course and began denying liability. They are now attempting to attribute the damage to prior unrelated repair history, referencing a Carfax report. The dealership has intake documentation and photos showing the vehicle was received without this damage, and that the condition changed while it was in their care. Despite this, they have refused to repair the damage and are attempting to shift responsibility. I have escalated this to Land Rover corporate and now have an open case. I have also filed an insurance claim, a police report, and am obtaining a second body shop opinion due to the lack of resolution. Very disappointing experience from a luxury brand. I strongly recommend documenting vehicle condition thoroughly before leaving it here. I will update this review if the issue is resolved. More

We have now purchased two cars at Land Rover Princeton. All of the employees, in service and sales, are knowledgeable and helpful. All of the employees, in service and sales, are knowledgeable and helpful. More