Land Rover Naperville

Robert was a true proffessional in every aspect. The deal was worked over several days due to the car I chose being at a sister dealer. Robert was pateint in working through some complex personal issues. He was worked over several days due to the car I chose being at a sister dealer. Robert was pateint in working through some complex personal issues. He provide his time and expertise to insure the deal could be made. Needless to say I was impressed by his customer service and I'm even more please with my new/used vehicle. In the future, I will seek our Robert to help me with any new purchases and I will defeintely refer freinds and family to him as well. More

Overall great experience and a great car. "LR2 Land Rover" Quality of car is excellent. Only thing I would have changed was that once the deal was done I had to wait awhile for all the paper work to ge Rover" Quality of car is excellent. Only thing I would have changed was that once the deal was done I had to wait awhile for all the paper work to get done. Robert has contacted me twice since purchase asking if everthing "ok". One key was missing and he has promished to over night ship it to me. No problems with the overall purchase. More

DANIEL IS THE WORSE SALESMAN OF THE YEAR AND HE SHOULD GET FIRED FOR HIS NONSERVICE. HE AN ANOTHER SALESMAN LITERALLY ARGUED RIGHT IN FRONT OF ME BECAUSE APPARENTLY THE OTHER SALESMAN (A AFRICAN AMERICAN GET FIRED FOR HIS NONSERVICE. HE AN ANOTHER SALESMAN LITERALLY ARGUED RIGHT IN FRONT OF ME BECAUSE APPARENTLY THE OTHER SALESMAN (A AFRICAN AMERICAN GUY) WANTED TO SELL THE CAR THAT I WAS ABOUT TO PURCHASE TO HIS CLIENT. THEY WERE VERY UNPROFESSIONAL. DANIEL DID NOT HELP ME WHEN I HAD PROBLEMS WITH THE CAR AFTER IT WAS PURCHASED. HE NEVER RETURNED CALLS OR EMAILS. HE LIED ABOUT THE CAR HAVING SATELLITE AND WHEN I ASKED ABOUT AN UPGRADE HE LIED AGAIN AND SAID HE WOULD CALL ME ABOUT IT BUT NEVER DID. WORSE EXPERIENCE OF MY LIFE. I WOULD NEVER GO BACK AND I KNOW A LOT OF PEOPLE CONSIDERING I PLAY PROFESSIONAL BASKETBALL AND I WILL NEVER REFER ANYONE TO THIS DEALERSHIP!! More

I have been coming here for a few years now since I purchased my Jaguar S-type. Although its an older car and not one of the newer Jaguars or Land Rovers they have they always treat me with respect an purchased my Jaguar S-type. Although its an older car and not one of the newer Jaguars or Land Rovers they have they always treat me with respect and are willing to help me out. I love that my car is always washed even with a basic oil change. Thanks for the Birthday letter Alex! More

Just purchased a 2011 Land Rover LR2 demo via the Internet. Relied on Chris Peterson for a detailed representation of the vehicle which was shipped with his able assistance and received exactly as de Internet. Relied on Chris Peterson for a detailed representation of the vehicle which was shipped with his able assistance and received exactly as described/represented. Purhasing a vehicle on the Internet represents a new paradigm for "car buying" in that reliance on the seller as to representations and integrity take on a whole new dimension. Chris was not only a pleasure to deal with, but an honest and fair negotiator with unbelievable follow through and responsiveness in resolving a couple of minor issues. He made a dealership 1000 miles away seem like buying a vehicle from a trusted uncle. More

I have gone to Patrick Jaguar for many years and have always had excellent service. The staff is friendly and helpful, especially Kristi and Ben, whom I deal with most of the time. The car is ready whe always had excellent service. The staff is friendly and helpful, especially Kristi and Ben, whom I deal with most of the time. The car is ready when promised and things are explained in an understanding manner. I have purchased 3 Jaguars over the years from 3 different dealerships and Patrick is definitely the best one around. More

I am overall very pleased with the customer service that we received from this dealership. We worked with Chris Peterson and I would highly recommend him to assist anyone with their vehicle purchase. He wa we received from this dealership. We worked with Chris Peterson and I would highly recommend him to assist anyone with their vehicle purchase. He was able to work with us on my trade-in and the price of the vehicle we purchased. More

I was looking for a specific year of an Infiniti EX35 and was pleased to find one on eBay Motors. Ernie Salinas made doing a long distance internet-based transaction very easy, showing patience with my lack was pleased to find one on eBay Motors. Ernie Salinas made doing a long distance internet-based transaction very easy, showing patience with my lack of experience with the purchase process. The car was shipped from Chicago to Dallas in a matter of days. It is running beautifully and is exactly what I wanted. More

Ernie was recommended to me by a close friend and he did not disappoint. He was patient and courteous throughout our car buying experience. During the first go around, we could not come to terms on price. E not disappoint. He was patient and courteous throughout our car buying experience. During the first go around, we could not come to terms on price. Ernie, however, was courteous and respected our decision instead of harassing us to buying right away. Upon further negotiations (next day and beyond), we settled on a price which we think was reasonable & fair. We just hope our car driving experience is as smooth as our car buying experience. More

While my experience with the personnel involved was very good I have some problems with the results of the work. When I arrived home I noticed some looseness in the trim panel on the drivers side door. I di good I have some problems with the results of the work. When I arrived home I noticed some looseness in the trim panel on the drivers side door. I did not have time to look into it then but when I returned to look several days later I found that the trim panel was not engaged on the pins that secure it to the door. Since my car was in for a headlight problem I do not know why there should have been any involvement with the trim panel of the drivers side door but I am sure this was not the way I brought the car in. This is why I marked down the quality of work and what lowered the score for overall experience. Otherwise, the service manager and other personnel were very plesant and knowledgeable. More