Lake Norman INFINITI

It was a wonderful experience. Michael was very attentive and very knowledgeable with the Infiniti product. Michael was very attentive and very knowledgeable with the Infiniti product. More

Tyler was excellent. Set up everything so I got out quickly. Work done no issues Set up everything so I got out quickly. Work done no issues More

Everyone at Lake Norman Infiniti treats me like I am the most important customer in the world. most important customer in the world. More

Great service and my new service rep Tyler was professional and detailed in explaining the service needed. professional and detailed in explaining the service needed. More

Lake norman infiniti cornelius is an awesome place to purchase a car and service it as well. purchase a car and service it as well. More

The dealership overall was amazing! Super friendly! Very helpful! Will definitely buy a car from here again! Super friendly! Very helpful! Will definitely buy a car from here again! More

Greeted immediately and service completed. Only negative is the chairs in the waiting area are not very comfortable. Only negative is the chairs in the waiting area are not very comfortable. More

Some 2 years ago I bought a using infinity Q50 from them and that purchased an extended warranty. We negotiated from 2300 down to 1800I paid the then finance manager Jared Rudy star. $1800 cash, his eyes g and that purchased an extended warranty. We negotiated from 2300 down to 1800I paid the then finance manager Jared Rudy star. $1800 cash, his eyes got huge. He says, oh you're paying cash, I said yeah, I don't wanna finance. He takes the money. He brings me back a warranty 18 miles at the bottom of the warranty, I'm thinking that that's my receipt or that's substantial evidence. Some 2 months later, had a problem with the brakes I came to the dealership and they said I didn't have a warranty. I come to find out after contacting infinity corporate that not only did I have a warranty. I had a premium warranty and they sold me another warranty and didn't even tell me I had a warranty on the car.\n They fixed the brake problem and 2 months after I purchased the extended warranty. They went behind my back and got my money back and though I've gone to the Better Business Bureau Attorney General. And anyone else that would listen, consumer affairs, you know, they refuse to get my money back. They claim I didn't give any money but I have the evidence that shows they got my $1800 back from the warranty company. Now we have to go to court yesterday. They offered me $1900, I said, okay, I'll pick it up today 20 minutes later, call me back and say talk to the lawyer and talk to the manager offer me a $1000. I said, no, that's not acceptable. You stole $1800 plus interest 2 years ago and took me through all this trouble drama because you didn't want to get my money back. You said that didn't give you anything money so I wouldn't deal with this organization, I wouldn't do anything with them, they're not trustworthy. More

All talk and action. Bought a 2021 QX50 2 months ago and was promised the 2nd key. In worked for Infiniti for 20 years, the car was certified by the dealer and, a certifi Bought a 2021 QX50 2 months ago and was promised the 2nd key. In worked for Infiniti for 20 years, the car was certified by the dealer and, a certified pre owned Infiniti had to come with 2 keys. After a month of being ignored by Michael Hartley, I contacted the sales manager Joe L. And tried to get help from him and was assured he would make it happen. What joke. This bunch is little more than charlatans. I am m in the process of contacting Infiniti and, calling legal. I was getting suspicious and I recorded all the phone calls. Caveat emptor!!! More