Lake Norman INFINITI

EXTREMELY BAD DEALERSHIP!! I work with many dealerships and have never experienced anything like them. The car arrived and was not what they said it was. It took me 2 months before I saw one piece of paper and have never experienced anything like them. The car arrived and was not what they said it was. It took me 2 months before I saw one piece of paperwork. Another month for them to get me the money they owed me. At least 25-30 phone calls continually asking for my paperwork only to be told we will call you back or its on its way. Horrible experience from sales man, to used car director, and even the General Manager. I do recommend you have all your ducks in line if you plan on doing business with these people!! I only post this so no one else has to go through what I did. More

The sales staff was extremely friendly, courteous and was not pushy. I purchased the G37 Convertible and I have to say this is the nicest car I have ever driven. I traded in a 2008 Lincoln MKX and not only not pushy. I purchased the G37 Convertible and I have to say this is the nicest car I have ever driven. I traded in a 2008 Lincoln MKX and not only did the dealership pay off the car, but they also reduced the price of the convertible a few thousand dollars also. They did not play games or make purchasing the car an all day ordeal. It was an extremely pleasant experience. If you like low key, no pressure salesmen, people who are willing to work with you and give you a good deal, then I would highly recommend going to Lake Norman Infiniti. The only issue is that I live in Charlotte and the drive is about 45 minutes away. I can tell you though it was worth the drive. More

Best experiance I've had in any service department! They were very helpful throughout the process abd even washed my car and delivered it to my home! I would highly recommend this delearship to everyone. I were very helpful throughout the process abd even washed my car and delivered it to my home! I would highly recommend this delearship to everyone. I purchased my Infiniti there new in 2007 and have loved it every mile! More

Save your time and money; don’t go to Lake Norman Infiniti! I went there for a state inspection, new tires and an oil change. While my car was there, the staff somehow broke my license plate off of t Infiniti! I went there for a state inspection, new tires and an oil change. While my car was there, the staff somehow broke my license plate off of the bumper. They tried to repair the bumper, but it was broken beyond repair. They then replaced the bumper and painted it a color which did not come close to matching. They made up numerous excuses for why pearlized white cannot be matched, such as “they were matching old paint to new paint”, it’s hard to compare “paint on plastic to paint on metal”, and pearlized white “tends to yellow, so it will take the new paint time to match the old paint”. I stated my unhappiness with their service and was told that they couldn’t make me happy and that was that!! Don’t waste your time dealing with these people!! Keep in mind, NOTHING was wrong with my bumper when I entered their dealership!! They broke the bumper, and then would not properly repair it! More

Excellent sales experience. All done by e-mail. All was as agreed to when we arrived, paperwork was ready, as was the car. This was what a luxury car buying experience should be. as agreed to when we arrived, paperwork was ready, as was the car. This was what a luxury car buying experience should be. More