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Lake Ford

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
4,011 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,011 reviews

January 13, 2023

You better watch everything CLOSE when doing paperwork or they will CON you out of money. Cost me extra for brand new plates when I specifically requested a transfer and even gave them my registration at the More

by magoo1340
Recommend Dealer
No
Employees Worked With
Alec Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia
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Jan 17, 2023 -

Lake Ford responded

We apologize for any inconvenience and disappointment you may have experienced during your recent purchase. We take customer feedback seriously and are committed to providing a positive and satisfying experience for all of our customers. We regret to hear that you were charged extra for new plates despite requesting a transfer at the time of purchase. We apologize if the process of title and registration, which also includes the application for new plates, was not clearly explained to you. We understand that you have brought this issue to our attention and while we were willing to investigate, we regret that the manner in which it was raised was disrespectful toward our staff. While we understand that mistakes may have been made, such as a $151 error, we ask that all interactions with our team members be respectful and professional. Unfortunately, due to the disrespectful manner in which this issue was brought up, we were unable to resolve it to your satisfaction.

January 13, 2023

Craig at Lake Ford service does a great job ensuring all my concerns are addressed and my vehicle is kept in top condition. I am a happy repeat customer. More

by krahn002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska
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January 13, 2023

I always have great service with very friendly people working with me Good work, clean center and knowledgeable personnel . More

by nannym
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Brian Teitelbaum
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January 12, 2023

I have a diesel Transit van, the fuel filter froze and left me stranded. Had the vehicle towed to Lake Ford, informed them I needed a filter replacement. This is typically a $200 job. I was charged $630. More

by jimbarnhouse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 17, 2023 -

Lake Ford responded

We apologize for the negative experience you had with us. We understand that your fuel filter froze and left you stranded and that you were charged more than expected for the replacement of the filter. We would like to clarify that the additional charge is a convenience fee due to the timing of the repair and keeping staff beyond normal working hours so that you were not left without a vehicle over the long holiday weekend. We regret that our service manager was not able to fully address your concerns and provide a satisfactory resolution. We assure you that it is not our intention to take advantage of customers in difficult situations and we apologize for falling short in this instance.

January 12, 2023

I feel that they never listened to my issues. Took my vehicle in 4 times to resolve the same issue. Each time I picked it up, the check engine light goes off on my drive back home/work. They say More

by Big A
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Nick Strickling
1.0
This rating includes all reviews, with more weight given to recent reviews.
Jessie Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Baumann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Heine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Santiago Anaya, Daniel Garcia, Brian Teitelbaum, Jim Stabl
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January 07, 2023

Not satisfied. .promises were broken, no willingness to compromise, disappointing for such a large purchase More

by Jill
Recommend Dealer
No
Employees Worked With
Dan Baumann
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jan 09, 2023 -

Lake Ford responded

We apologize for any broken promises or lack of willingness to compromise that you experienced during your recent purchase. It is never our intention to disappoint our customers, and we apologize for falling short of meeting your expectations. We value your business and want to do everything we can to address your concerns and make things right. Please don't hesitate to reach out to us to discuss your experience in more detail and to see how we can resolve any issues to your satisfaction. We want to make sure you are completely satisfied with your purchase and your experience at our dealership.

January 06, 2023

They were accommodating. They were knowledgeable. The only thing that I did not appreciate is the high fee to diagnosis the problem. More

by rankd55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska, Brian Teitelbaum
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January 06, 2023

This was by far the easiest purchase experience I've ever had buying a vehicle. More

by abmotorman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Steele
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Maneage
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 05, 2023

Dealership scheduled me for critical service within two days. Dealership in Racine couldn’t schedule work until twenty days later. Work I requested was completed in a timely manner at the estimated cost. More

by jc_bartley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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January 05, 2023

Great communication and hard working people. They put in the effort to solve a very elusive isssue on our new truck. More

by Mcastillo
Service Price Transparency
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
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