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Lake Ford

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
4,011 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,011 reviews

February 02, 2023

Very easy process. Craig Prochaska is a pleasure to work with. Great communication and also the waiting room amenities are great. More

by ekaquatosh
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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February 02, 2023

great service knowledgeable staff. . I’ve been gling to Lake Flrd since before I nought my truck. More

by alfonsolazo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Russo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Craig Prochaska, Daniel Garcia
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February 02, 2023

The communication with service is so much to be desired as far as how long things take when you need your vehicle and it was communicated to the service department that you need your vehicle they’re workin More

by Leo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Gena Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ryan Heine
1.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brian Teitelbaum
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Mar 03, 2023 -

Lake Ford responded

We are sorry to hear that you had a negative experience with our service department. We understand that communication is essential when it comes to servicing your vehicle, and we apologize for any inconvenience caused by the lack of communication and the length of time for your repair in this instance. We empathize with the frustration of needing your vehicle and having it delayed due to other work being done. We want to assure you that we take your feedback seriously, and we will work to improve our communication practices. Our team prioritizes communication with our customers, and we apologize for any lapse in communication that occurred in your case. We understand that timely updates and accurate information are critical, and we will work to ensure that our communication practices meet your expectations in the future. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We hope that you will give us another opportunity to serve you and exceed your expectations in the future.

February 01, 2023

No cordials compared whith other dealers and no show interest to helping out, expensive price More

by Garay
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessie Schumacher
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Feb 14, 2023 -

Lake Ford responded

We are sorry to hear that you did not have a positive experience at our dealership and that you found our pricing to be expensive. We strive to provide competitive pricing and excellent customer service to all of our customers. We apologize if we fell short in your case. If you would like to discuss your concerns with our team further, we encourage you to reach out to us directly so that we can better understand your needs and work to find a solution. Regarding your comment about the lack of cordiality, we are disappointed to hear that you did not feel welcome at our dealership. We take pride in providing a friendly and welcoming atmosphere to our customers, and we apologize if we did not meet your expectations in this regard. We would appreciate the opportunity to address your concerns and work to regain your trust. Please do not hesitate to contact us directly if you want to discuss your experience further or if there is anything we can do to help. Thank you again for your feedback, and we hope to have the opportunity to serve you better in the future.

February 01, 2023

People were great, service was great, truck was done way faster than I thought. Thank you More

by MLILLYBOSS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessie Schumacher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
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February 01, 2023

What a great experience! Everyone was friendly. Great environment, comfortable, clean and bright. The guys or girls took care of my car in a timely manner. I will no longer g More

by wickedgirlee
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Bramel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 31, 2023

Extremely good service ! !!! I would definitely recommend Lake Ford to anyone I knew that was looking for a vehicle. More

by John H.
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Ryan Heine
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matthew Maneage
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alec Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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January 30, 2023

I asked how long we would have free Sirius/XM and I was told six months. I was surprised to learn that XM did not even come with the new truck. Next, we discussed aftermarket options. I asked for a cost. I More

by michaeldwilson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Daniel Garcia
Report | Print
Feb 14, 2023 -

Lake Ford responded

Thank you for taking the time to share your feedback with us. We are sorry to hear that you did not have a positive experience with our dealership. We understand how frustrating it can be to receive conflicting information and not get the answers you need. We apologize for any confusion regarding the Sirius/XM subscription and for any miscommunication regarding aftermarket options. We strive to provide clear and accurate information to all of our customers, and it sounds like we fell short in your case. We would appreciate the opportunity to make things right and provide you with the information you need. Please reach out to us directly so we can gather more information about your situation and address any concerns or questions you may have. We are committed to providing excellent customer service and we want to ensure that you have a positive experience with our dealership. Thank you again for your feedback, and we hope to have the opportunity to earn back your business in the future.

January 30, 2023

I have been working with your Service team for years! Take great care with pride More

by dtmooney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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January 29, 2023

I brought my car in for repair and it took several days before anyone even looked at my car. I had to call several times to see if they had even looked at my car. Once they figured out what was wrong with More

by mcdimeo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Teitelbaum
Report | Print
Feb 14, 2023 -

Lake Ford responded

We understand how frustrating it can be to have your car in the shop for an extended period of time and not receive clear and timely communication about the status of the repairs. We are sorry for your negative experience with our service department. We apologize for the misquote and any inconvenience that may have caused you. We take full responsibility for the mistake and will take steps to ensure that it doesn't happen again in the future. We also apologize for the miscommunication about the car wash - this is not the kind of experience we want our customers to have. We appreciate your feedback and will use it to improve our processes and communication in the future. If there is anything we can do to make it up to you, please do not hesitate to contact us. Thank you for your business, and we hope to have the opportunity to serve you better in the future.

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