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Lake Ford

Milwaukee, WI

Overview
Employees
Reviews
Vehicles
4.4
4,011 Reviews
Lake Ford has a professionally managed Service and Parts Departments open extended hours to accommodate our customers' busy schedules; and, as always, Lake Ford offers competitive pricing for your automotive maintenance needs. Lake Ford's Service Center offers a full line of services including: -Express Oil Change Center -Rental Vehicles Available -After Hours Vehicle Drop Off -After Hours Key Drop Off -Complimentary Car Wash After Each Service Visit -Complimentary 21 Point Inspection After Each Service Visit
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4201 S 27th St

Milwaukee, WI

53221

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Showing 4,011 reviews

February 14, 2023

Customer service dealers are very friendly. They work around your schedule to make things happen. More

by Vivian
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
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February 14, 2023

I had "The Works" done because my car reached 35,000 miles and it was due. Jim was the Customer Service rep that I had and he was the nicest man. The work on my car was done in a timely manner at a re More

by Mary Ann McGinn
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
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February 14, 2023

I was in and out really quick. The financing and sales part went extremely smooth More

by jruditys0908
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Nick Strickling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Christopher Jankowski
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia
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February 13, 2023

Always accommodating even offering courtesy shuttle for my husband to wait at home. Ordered service right away to get things fixed. More

by Yetcam
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Can’t remember employers name
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February 13, 2023

I am very happy with my experience working with the lake ford service department. I plan on using them in the future. More

by kjsippeljr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
AJ Chandler
5.0
This rating includes all reviews, with more weight given to recent reviews.
Micah Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Daniel Garcia
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February 13, 2023

Got my truck back from service worse than it was prior and paid $800. Got it back and now the windows don’t roll down and none of the doors lock. More

by Ben
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Brian Teitelbaum
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Mar 03, 2023 -

Lake Ford responded

We are sorry to hear that you had a negative experience with our service department. We understand that having your truck returned in a worse condition than when you brought it in is unacceptable, and we apologize for any inconvenience caused. We want to assure you that we take all customer complaints seriously and we will investigate the issues you have described to find a resolution as soon as possible. We will take full responsibility for any issues caused by our service team and we will work to make things right for you. Please contact us at 414-281-6100. We value your business and we would love to make things right if you give us another chance. Once again, we apologize for any inconvenience caused, and we appreciate your feedback. We hope that you will give us another opportunity to serve you and exceed your expectations in the future.

February 13, 2023

Impressive facility with comfortable waiting area, easy scheduling, quick service, and excellent, personable customer service. More

by kittyhill0320
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Teitelbaum
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Feb 13, 2023 -

kittyhill0320 responded

Thank you

Feb 13, 2023 -

kittyhill0320 responded

Thanks

February 09, 2023

They handled everything very well. They were very nice. And polite and answered my questions. More

by jessica.bermudez2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jim Stabl
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February 09, 2023

Your service department is excellent very clean building very friendly. Craig and Ryan did an excellent job for me today. More

by Delbert Prokop Inc.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Bohlman, Craig Prochaska
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February 09, 2023

Hello. I recently took my 2000 Ford escape to the lake dealership for an oil change and lube, a tire rotation, a multi point inspection, and the most recent More

by plarsen4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Prochaska
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