LaFontaine Buick GMC of Ann Arbor

Loving the Customer Service I've had 2 customer service experience so far this year at LaFontaine of Ann Arbor and must say I am totally hooked. I've been able to get convenient I've had 2 customer service experience so far this year at LaFontaine of Ann Arbor and must say I am totally hooked. I've been able to get convenient and last minute scheduling of service appointments. The service provided on my vehicle was top notch, very informational and very timely. The customer waiting area is very relaxing as well. Definitely this location of LaFontaine family has gained a loyal customer and fan. More

New Vehicle Lease Associate Dave Bozak was knowledgeable, professional, and listened to me. I'm extremely happy with the friendly service, speed, and ease I experienced Associate Dave Bozak was knowledgeable, professional, and listened to me. I'm extremely happy with the friendly service, speed, and ease I experienced during my new lease process. More

Oil change, tire rotation, and recall item. Called and made appointment for service. Service rep was helpful when I arrived . Service was quick and the service rep followed up with me and escort Called and made appointment for service. Service rep was helpful when I arrived . Service was quick and the service rep followed up with me and escorted me to my car. More

GMC Sierra Torgue Convertor replacement/#1 Detail Service 2012 GMC Sierra was in for replacement of Trogue Convertor (2nd time). Seth and his team were very courteous, the loaner renta (GMC Acadia)l was appr 2012 GMC Sierra was in for replacement of Trogue Convertor (2nd time). Seth and his team were very courteous, the loaner renta (GMC Acadia)l was appropriate for my needs and allowed the repair work to be done in a timely yet complete manner. The only concern, which I did not bring up as it was noticed later, was I requested a #1 Detail service on the truck. I noticed upon arriving home that the back bumper was not washed, the windows were not cleaned, and the top of the truck bed cover was only washed where someones hands could reach so the whole middle section was still very soiled. More

Professional, fast, and high-quality service. Service was excellent, and the employees are friendly and helpful. The rider, I cannot remember his name, but was very courtesy and on time. I will de Service was excellent, and the employees are friendly and helpful. The rider, I cannot remember his name, but was very courtesy and on time. I will definitely go again for the next maintanence. More

Extremely Easy Process In my very first dealing with Don Pennington at LaFontaine, I was extremely impressed with how quick and easy the process of leasing my new car was. D In my very first dealing with Don Pennington at LaFontaine, I was extremely impressed with how quick and easy the process of leasing my new car was. Don was very informative and was able to beat my current deal. He answered all of my questions and gave me information before I even had to ask. I would recommend Don to all of my family and friends! More

Very pleasant Great service, they took a lot of stress off my shoulders when purchasing a vehicle. Also felt like they care about others. I will tell my friends and Great service, they took a lot of stress off my shoulders when purchasing a vehicle. Also felt like they care about others. I will tell my friends and family More

Extremely Professional staff putting your needs first! I phoned the dealership for information about purchasing a new vehicle. I spoke with Nicole. We spoke about the vehicle that I was interested in and w I phoned the dealership for information about purchasing a new vehicle. I spoke with Nicole. We spoke about the vehicle that I was interested in and what features I wanted. She researched the availability of cars and promptly phoned me. I met with Nicole and Paul Jordan the manager. I decided to lease.Nicole completed the paperwork so quickly that I actually drove home in the new vehicle that same day! The staff in Ann Arbor are so friendly. I will recommend the dealership. Everyone there is so helpful. Jim in finance was thorough in explaining everything to me. Excellent experience! Linda Cole More

Great Sales Experience Brain was Great when my wife and I decided to purchase a New GMC TERRAIN instead of a Used car He was very Thorough with explaining All of the Options Brain was Great when my wife and I decided to purchase a New GMC TERRAIN instead of a Used car He was very Thorough with explaining All of the Options that my wife and I had. He took his Time with us and All the Questions my Wife had. I Greatly Appreciate the way He Handled Everything. He Made Our Experience Smooth. Now My Wife and I are LaFontaine Customers For Life. More