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Koons Westminster Toyota

Westminster, MD

4.7
1,452 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,452 reviews

August 29, 2026

ALWAYS PROFESSIONAL/FRIENDLY. I have TOYOTA dealerships much closer to my home, but choose KOONS Westminster for their reliable and professional service. More

by Polock
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Staub
Sep 01, 2026 -

Koons Westminster Toyota responded

Polock, your high rating motivates us to be sure we always provide the best possible customer experience! Thanks!

August 28, 2026

Usually this location has quick service. This time for an oil change it took almost 2 hours with a scheduled appt. More

by bald454545
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure
Sep 04, 2026 -

Koons Westminster Toyota responded

We are sorry for any inconvenience this may have caused. We take customer feedback seriously and make sure to review our processes and hope to have the opportunity to serve you in the future.

August 27, 2026

Molly is great and so helpful. I Couldn't ask for a better service advisor. She is always extremely knowledgeable. More

by carawolf9
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Molly clemons
Sep 06, 2026 -

Koons Westminster Toyota responded

carawolf9, thanks so much for rating us so high! Be safe on the road!

August 27, 2026

It was pleasant experience purchasing 2026 Camry LE from Koons. The deal was entirely negotiated online via email thus saving me valuable time. The sales person Alex Paschev was very prompt with replies. I More

by Rajeshvyas
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Alex Paschev
Aug 31, 2026 -

Koons Westminster Toyota responded

Rajeshvyas, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

August 27, 2026

Josh was awesome and definitely walked me through everything I appreciate the patience he had with me will definitely recommend this dealer to friends and family thank you ! More

by brandontthompson225
Sales Price Transparency
Trade-in Experience
Recommend Dealer
Yes
Employees Worked With
Josh
Aug 31, 2026 -

Koons Westminster Toyota responded

Thank you again for taking the time to let us know how we did!

August 26, 2026

I have always had good service from everyone at this dealership regardless of what department. More

by tjackerman0109
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mollie Bonnet
Aug 31, 2026 -

Koons Westminster Toyota responded

tjackerman0109, thanks so much for rating us so high! Be safe on the road!

August 26, 2026

Great service and friendly staff helped me and my wife trade in our cars for a new vehicle. More

by charles.crookes
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angel Bolanos
Sep 04, 2026 -

Koons Westminster Toyota responded

Thank you again for taking the time to let us know how we did!

August 25, 2026

We were happy to meet Joanne in the parking lot and she was very accommodating, found the car we wanted and was so pleasant to work with. After the purchase she has been very patient with us as we try and More

by rbmcclanah
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Damien Lacks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 04, 2026 -

Koons Westminster Toyota responded

Hello rbmcclanah, thank you for the high rating! Our team works tirelessly to provide excellent customer service.

August 24, 2026

While I appreciate the no haggle, our salesman was very impersonal and wasn’t forthcoming or honest about the time certain steps took despite us telling him and him knowing we had an infant. The finance gu More

by bknipe44
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
2.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2026 -

Koons Westminster Toyota responded

Thank you for your feedback. We're sorry to hear about your experience with our salesman and have addressed the issue with our team. We're glad to hear that our finance team provided better service and respect for your time. We value your business and will work to improve our service.

August 24, 2026

Appointment was easy to schedule. Vehicle was taken in in a timely manner. Service Department Staff are very nice. More

by linda.reinhardt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 30, 2026 -

Koons Westminster Toyota responded

Hello, thank you for the high rating! Our team works tirelessly to provide excellent customer service.