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Koons Westminster Toyota

Westminster, MD

4.7
1,410 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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375 Baltimore Boulevard

Westminster, MD

21157

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Showing 1,410 reviews

August 12, 2026

Jason was an exceptional sales manager who really saved the day on an okay sales / trade-in experience. More

by siddique117
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy dropped a screw driver on my car while putting the rear plate on.
August 11, 2026

Fast service, I made an online appointment and they actually read my note and checked and fixed my issue at no cost to me! More

by erikaleeresch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Unsure, but it was a lady.
August 11, 2026

The folks at Koon’s always take care of me and my Toyota Tacoma and my Lexus LX570 The professionalism shown by the shop and the service writer team keeps me coming back when less expensive service provide More

by gaylonm8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
August 11, 2026

I was pleasantly pleased with my experience at Koons Toyota. Scott knew a lot about electric cars and could answer all of my questions. Jeremy made the buying process easy and helped me find the best ra More

by Teach2
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jeremy Voelkel
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Scott Kulick
August 11, 2026

As simple as car buying experience can be kyle was spectacular on the sales side and aisha was phenomenal on the financial side all around great first car buying experience More

by caseywiderman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kyle smith
August 11, 2026

They gave me an estimate for the cost of putting my black out emblems on and they ended up charging me $200 more than the estimate. More

by nicole9renee
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Kellie Palmer
1.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 12, 2026 -

Koons Westminster Toyota responded

We apologize for any confusion regarding your estimate. We strive to provide transparent pricing and will review the estimate with our team to avoid similar situations in the future. Thank you for bringing this to our attention.

August 11, 2026

Service was good. The shuttle service was really nice - though I've always enjoyed the waiting room as well. I'm pleased with the quality of the work on my car. More

by Erin CC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
4.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2026 -

Koons Westminster Toyota responded

Erin CC, we are glad you enjoyed your customer experience with us, which led to this great rating! Please don't hesitate to reach out if we can assist you further.

August 10, 2026

I do like Koons but my radio station was changed and work badge had moved More

by angseitz
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Why bother
Aug 11, 2026 -

Koons Westminster Toyota responded

Thank you for sharing your experience with us. We apologize for the inconvenience with your radio station and work badge. We strive to continuously improve and appreciate your feedback. Please let us know if there is anything else we can assist you with.

August 10, 2026

Wait was way too long. I had an appt but even with that it took over two hours to get out of there. More

by vmansfie93
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Milo (and he’s awesome by the way! Review has nothing to do with him)
Aug 11, 2026 -

Koons Westminster Toyota responded

Thank you for bringing this to our attention. We apologize for the longer than anticipated wait time during your recent appointment. We will work to improve our scheduling and efficiency to provide better service in the future.

August 10, 2026

Service was great. Internet went down and there was not a backup key to retrieve my car to take home. Waited a long time. Please get back up key so service people th More

by sbzirpoli
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd Eckard
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 17, 2026 -

Koons Westminster Toyota responded

We really appreciate this positive review! Thanks so much!