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Koons Westminster Toyota
Westminster, MD
1,606 Reviews
Here at Koons Westminster Toyota, we strive to provide local drivers with a convenient, reliable auto experience that puts drivers first. From our array of online shopping tools to our continued commitment to the Westminster community, we truly care about providing excellent, reliable service.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday Closed
Service
Monday Closed
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
Parts
Monday Closed
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 9:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 7:00 PM
Saturday 7:00 AM - 4:00 PM
Sunday Closed
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Showing 1,606 reviews
November 02, 2026
I have been going to Koons since I moved back to Carroll County 11 years ago and have been exceptionally pleased with service and staff. Thank you! County 11 years ago and have been exceptionally pleased with service and staff. Thank you! More
by kathleencromwell
Verified CustomerEmployees Worked With
November 02, 2026
Customer communication and getting the car fixed and back quickly is not a priority. Very poor communication about what's happening with the vehicle or how much longer they will need it. They had my car for quickly is not a priority. Very poor communication about what's happening with the vehicle or how much longer they will need it. They had my car for four days for very minor things. I had to call each day for and update because I wasn't getting anything from them even as it gets towards the end of the day. Then when I call they say the noise I'm hearing is normal, which wasn't. Finally on day three, and a lot of arguing, they found the issue and fixed it. Replaced brakes. They are trying to get buy with out having to do what's right and treating me (a person that knows about cars) as if I'm stupid. On day three they finally offered a rental. When it's warranty work and they aren't making any money, they treat you like you don't matter. More
by Dissatisfied customer
November 02, 2026
My visit was quick and efficient. I also used the shuttle service and my driver was wonderful I also used the shuttle service and my driver was wonderful More
by profe0903
Employees Worked With
November 02, 2026
Milo is very thorough. My service experience with him is always exceptional. I feel comfortable knowing that Milo has knowledge and expertise to handle my concerns. My service experience with him is always exceptional. I feel comfortable knowing that Milo has knowledge and expertise to handle my concerns. More
by jltwist0711
Employees Worked With
November 02, 2026
Alex was exceptional in dealing with. Made the purchase quick and easy. This is the second car I purchased at Toyota Westminster and would go back. Made the purchase quick and easy. This is the second car I purchased at Toyota Westminster and would go back. More
by Irishpiper316
October 31, 2026
The process was very efficient and smooth. Sagw and Alvie did great work getting me a good deal that pushed me over the top into buying. Sagw and Alvie did great work getting me a good deal that pushed me over the top into buying. More
by Ihop2801
Employees Worked With
October 30, 2026
Clearly one of the worstt consumer experiences I have ever had. Alex P and Dan (sales manager) never call back, and have never emailed me back. The truck the sold me has a massive chemical odor inside th ever had. Alex P and Dan (sales manager) never call back, and have never emailed me back. The truck the sold me has a massive chemical odor inside that has not disappated, despite Alex's reassurances. I called Dan yesterday twice, and emailed and havbe not heard anything. More
by natureboy1989
October 30, 2026
I’ve bought a Tesla. The car buying experience with Koons was miserable. I don’t necessarily blame Koons because I think it would have been just as bad at Len Stoler, for The car buying experience with Koons was miserable. I don’t necessarily blame Koons because I think it would have been just as bad at Len Stoler, for example. But Koons did not exactly exceed the expectations. More
by KYLE10182
October 30, 2026
Great customer service! Misti was amazing and communicated everything with me every step of the way! Misti was amazing and communicated everything with me every step of the way! More
by ilovejuice15
Employees Worked With
October 30, 2026
Salesperson Kyle Smith makes purchasing a vehicle very easy. His knowledge of the vehicle and process to purchase makes things simple. easy. His knowledge of the vehicle and process to purchase makes things simple. More
by Philip Maffei
Employees Worked With
