Koons Tysons Chrysler Dodge Jeep Ram

We came in just expecting to look at our new avenger, with the help of tom we left with it instead. He took us on a test drive, helped with any questions that we had, and overall our experience with Tom with the help of tom we left with it instead. He took us on a test drive, helped with any questions that we had, and overall our experience with Tom and Koons dealership, was absolutely excellent. I would recommend this place to anyone who wants to buy a new car. Thanks Guys. More

Tom was super helpful and honest and got me exactly what I wanted! When my new Jeep Wrangler Unlimited was ready for pick up he even came and picked me up at my house. I highly recommend Koons Jeep and I wanted! When my new Jeep Wrangler Unlimited was ready for pick up he even came and picked me up at my house. I highly recommend Koons Jeep and will go back when I am ready for my next car!! More

Honest service team. They represent the Brand as well as the Customer...no surprises. Awesome experience. Koons Tysons Jeep has the pieces in place to provide a quality experience for the customer and thei the Customer...no surprises. Awesome experience. Koons Tysons Jeep has the pieces in place to provide a quality experience for the customer and their vehicle. The staff is well trained and it shows..really. I have been leery of dealerships (sales and service) for ever..Koons Tysons Dodge jeep has changed my mind. More

This is not the first time I've bought a new car but it was certainly was the best experience I've had. Omar was friendly, accomodating, and professional. He quickly ascertained my wants and needs and we was certainly was the best experience I've had. Omar was friendly, accomodating, and professional. He quickly ascertained my wants and needs and we got down to business. I arrived at 7:15pm and left in my new car around 9:30pm. More

My husband and I purchased a Jeep Wrangler from Koons Tysons Jeep last weekend. Our sales person, Laura Hall, made this a very positive experience. We had spoken to her and e-mailed on several occasions Tysons Jeep last weekend. Our sales person, Laura Hall, made this a very positive experience. We had spoken to her and e-mailed on several occasions before making the trip from Maryland. She was always quick to respond and very professional. When we arrived, she greeted us right away and took us to the Wrangler we had inquired about. Laura was very knowledgeable about the vehicle. She was attentive and very pleasant to work with throughout the entire process. I would recommend Laura and this dealership to anyone. More

I would like to credit Mr. Thomas Higgins, Mr. James Collier, and Mr. Don Rickett for their outstanding customer service during my visit and purchase of my new vehicle. These gentlemen were very attent Collier, and Mr. Don Rickett for their outstanding customer service during my visit and purchase of my new vehicle. These gentlemen were very attentive, professional, customer-oriented, and friendly throughout my buying process. They portrayed utmost respect and appreciation for my patronizing their business. I will continue to purchase all my vehicles from this dealership in the future and have already recommended family and friends. VeVe Davis 4131 Fountaniside Lane #104 Fairfax, VA 22030-7420 571.839.2429 More

I couldn't be happier about my experience buying a new 2012 Jeep Grand Cherokee Overland Summit at Koons. My salesman, Tom Ames, was very helpful and patient with me. It took me a week or so to commit t 2012 Jeep Grand Cherokee Overland Summit at Koons. My salesman, Tom Ames, was very helpful and patient with me. It took me a week or so to commit to the purchase, but Tom was never overly pushy during the process. I expect some sales pressure, as that's his job, but he was very professional in his approach. The financial work went smoothly. Lounge was comfortable while the vehicle was being prepped. Overall a pleasant experience. I would definitely recommend this dealership to anyone looking to purchase a new Jeep. More

I purchased my new Jeep Liberty (which I love!) in August, 2011. The Jeep is great, the dealership has provided me with one of the worst experiences I've had when purchasing a vehicle and this is my August, 2011. The Jeep is great, the dealership has provided me with one of the worst experiences I've had when purchasing a vehicle and this is my 9th purchase! (My first and last purchase with Koons). My sales consultant was Omar Shawish. I specifically told him what I was looking for prior to coming into Koons. He assured me that they had the exact vehicle I wanted and so I went to the dealership the next day to purchase it. Once I got to the dealership he tried to have me test drive vehicles that were not the same as what I wanted and of course I found out that they did not have my desired vehicle in stock. I wasn't too sure why he lied to me, but I should have taken that as a warning sign and looked elsewhere. I ended up purchasing a vehicle through Koons that was in Pennsylvania (it was what I was looking for). Prior to my purchase I was told that an incentive for buying a new Jeep is that I was to receive free oil changes for life at any Jeep dealership. It was important that Omar verify with me that it was infact ANY Jeep dealership as I do not live close to the Koons dealership. He did in fact confirm with me that it was ANY dealership. Today I took my Jeep in for it's first oil change and wouldn't you guess...it's not free. It's not even an offer that Jeep makes with their new vehicles. I call Omar to speak with him about it and he "doesn't recall" telling me that I was to receive free oil changes. I spoke to his general manager - Brian Murray (not sure if that is the correct spelling) to complain about my experience with Omar and all Brian had to say to me was "We don't really get a lot of complaints about Omar." Well Brian, you were getting one when I was speaking to you and you didn't want to hear it. Buyer beware! I love my Jeep but I'll never do business with that dealership again. More

These guys ROCK! I came in without an appointment and asked for an oil change. I also mentioned a noise that kept bugging me. Understanding that the technicians were probably busy I did not expect my noi asked for an oil change. I also mentioned a noise that kept bugging me. Understanding that the technicians were probably busy I did not expect my noise concern to be addressed. I also was prepared to wait for several hours.. Well imagine my level of excitement when my service advisor approached me in the customers’ lounge to report on the progress. The tech (Mr. Battle I believe his name was. Pardon me if I am mistaken) was finishing up with the service and he DID find where the noise was coming from! The guys were also thoughtful enough to check for any open recalls and there was one for my jeep that hadn’t been performed yet!!! Way to ‘wow’ me (notwithstanding the fact that I wasn’t even half-way done with my cup of coffee haha!!!)!! All things considered, I am an utterly happy jeep guy now!!!!!! Thank you! /alex kurashev More

We visited Koons to see the 2012 Jeep Grand Cherokee Overland Summit. We wanted to see the vehicle and see all the features but our intent was not to buy a car that day. Shaun Barnard was very helpful Overland Summit. We wanted to see the vehicle and see all the features but our intent was not to buy a car that day. Shaun Barnard was very helpful in explaining the features of the Jeep. He lives and dies with the Jeep brand. He was not pushy in completing a sale but we became more and more interested. After a few hours of reviewing the Grand Cherokee, we knew we wanted this vehicle but we were not sure if Koons would be the dealer. Shaun worked with us well and was very fair. I have now bought two different Jeeps this year from two different dealers. My impression of car salesmen has improved with these experiences. I hope there are more people like Shaun. He made the experience very positive. More