Koons Tysons Chrysler Dodge Jeep Ram

Leo stopped responding, save yourself the headache. DO NOT purchase a vehicle here. New 2026 Wrangler purchased 1/21/26, died 3/6/26 (1,145 miles), in service for 72 DAYS for full transmission replacem DO NOT purchase a vehicle here. New 2026 Wrangler purchased 1/21/26, died 3/6/26 (1,145 miles), in service for 72 DAYS for full transmission replacement for defective clutch, poor communication, crappy Charger rental, died again 6/12/26 transmission service light on (1,860 miles), no loaner vehicle available. PSA - go somewhere else. Original review: Leo and the team at Koon’s were professional and transparent and I was in and out within 2 hours to purchase my beautiful new Jeep Sahara. Thank you! More

Over three days, my interactions with the sales staff were awful. Missed appointments, a disturbing complete lack of product knowledge, the inability to follow through with 'please email me what you sai were awful. Missed appointments, a disturbing complete lack of product knowledge, the inability to follow through with 'please email me what you said on the phone just now', and the constant feeling that I was being lied to. More

I've had issues with tag and title teams. They overcharged on sales tax during the lease buyout and lied about reaching out to the DMV for resolution (I called and the DMV had no record of t They overcharged on sales tax during the lease buyout and lied about reaching out to the DMV for resolution (I called and the DMV had no record of their submitted the request). The customer service has been horrible. Do not trust them. More

Thank You for the excellent service and comfortable waiting area. I’ll be looking forward to the next service call. waiting area. I’ll be looking forward to the next service call. More

Scott was awesome. Responsive, forthcoming and sensitive to the needs of his customer. He has gained a loyal customer Responsive, forthcoming and sensitive to the needs of his customer. He has gained a loyal customer More

I am very disappointed with the service at this dealership. During my recent visit, my car was damaged in an accident to the front bumper while under their care. Unfortunately, no apology or accoun dealership. During my recent visit, my car was damaged in an accident to the front bumper while under their care. Unfortunately, no apology or accountability was offered, and the overall treatment was unprofessional. I cannot recommend this dealership to anyone who values good service and respect for their vehicle. More

I purchased a 2022 used car from Koons Tysons Chrysler Dodge Jeep Ram and it has been the worst car-buying experience I’ve ever had. Within 7 days, the internal operating system completely failed (no b Dodge Jeep Ram and it has been the worst car-buying experience I’ve ever had. Within 7 days, the internal operating system completely failed (no backup camera, no navigation, no safety features). Despite multiple visits to the dealership, I was never offered a rental and was left without transportation for weeks. I sent numerous emails and made over 15 calls — not a single email was answered. When I would finally get through to a manager I was fed lines like “buying a used car means buying someone else’s problems” and "should have bought the extended warranty" and I was constantly pushed back and forth between sales and service. Car needed $7,894 in repair costs — on top of spending over $50,000 a week prior. Since purchase over a month ago, I’ve only had the car working in my possession for less than a week. This is not what anyone should expect when buying a vehicle from a Koons dealership. Lack of accountability, lack of transparency, and total disregard for the customer experience. They go from being your best friends prior to signing to your worst enemies after they get your money. Buyers beware — Look elsewhere for your own sanity - literally every other dealership is probably better than this place. More

Excellent professional assistance by the advisor at arrival and for scheduling service and completion of the vehicle. arrival and for scheduling service and completion of the vehicle. More

Never take my Jeep to another service department. The team serviced my 2013 Jeep for 10 years and now I have a 2024 . Feeling very comfortable with the same team The team serviced my 2013 Jeep for 10 years and now I have a 2024 . Feeling very comfortable with the same team More