Koons Tysons Chrysler Dodge Jeep Ram

READ THIS REVIEW BEFORE YOU EVEN VISIT. - Classic 'bait and switch' tactics / shady business practices - Sales team lost my vehicles key and has not resolved the issue for 5 months - Po - Classic 'bait and switch' tactics / shady business practices - Sales team lost my vehicles key and has not resolved the issue for 5 months - Poor communication I made an appointment to test drive a vehicle I saw online. After the test drive, our family needed to talk over financials before committing. The salespeople were pushy, and tried to upsell us into another vehicle that was $10,000+ more expensive that did not even meet our needs. All in all, the vehicle we test drove checked all of the boxes so we visited a few days later to move forward with the purchase. The vehicle was advertised online at $55,000, but as soon as we sat down to start the paperwork there was a $2,000 "mandatory" uplift charged for "ceramic coating" and "accessories"... Classic bait and switch tactic/false adverstisement. I told the salesperson that I did not want ceramic coating and to kindly remove the charge, and asked what "accessories" were included, which they could not tell me. After negotiations, $1,000 was removed and we ended up purchasing the vehicle. At the time of purchase, there were TWO keys for the vehicle but when it was done with being washed, I was told that the sales team 'misplaced' the 2nd key and that they would mail it to me once it was found. After 6 weeks of following up with their team, they determined the key to be "lost" and assured me they would order a new one. It has been FIVE MONTHS since I purchased the vehicle and I still do not have the 2nd key. I have been told numerous times that they are "working on it" or that the key has been ordered and sent to Koons Sterling Ford for programming, but Koons Sterling Ford has no record of the key ever being shipped to their facility. I have had to reach out to obtain a status - or lack thereof - every week because their team does not proactively communicate with me despite the issue being their team's fault. Based on personal experience, Lindsay Chrysler Dodge Jeep Ram & Fair Oaks Chantilly Dodge Jeep Ram have much better customer service than this location. If you're in the market for a used car or another brand, consider Battlefield Ford in Manassas instead. More

Great experience, everybody was easy to work with and responsive throughout the ordering/buying process responsive throughout the ordering/buying process More

Went to Koons because they had the model I wanted and good prices! Worked with Juan and Brandon Gonzales. Both very professional, knowledgeable and courteous. Made the purchase and they followed up in a good prices! Worked with Juan and Brandon Gonzales. Both very professional, knowledgeable and courteous. Made the purchase and they followed up in a timely fashion about questions regarding the extended warranty what is covered and what not. Overall a very pleasant experience. They took the out of state registration as well (they are in Virginia, I reside in Maryland). More

Out of state buyer, very poor response time, no follow up call's, don't waste your time here customers are truly not valued call's, don't waste your time here customers are truly not valued More

Marc was a wonderful salesperson and was so patient with me working with him from a long distance. Everything was just so easy. me working with him from a long distance. Everything was just so easy. More

Marc was extremely knowledgeable, courteous, and made buying and trading in our Jeep super easy. . buying and trading in our Jeep super easy. . More

Car order and delivery process was easy. No issues on delivery and all processes were clearly explained. No issues on delivery and all processes were clearly explained. More

Craig was responsive, straight forward and easy to deal with. Would definitely use him and Koons again. with. Would definitely use him and Koons again. More

They were very efficient Made the whole buying process very easy They took care of the out of state registration for us, answered all our questions and delivered everything they promised I would defini very easy They took care of the out of state registration for us, answered all our questions and delivered everything they promised I would definitely travel to shop from them again Great dealership every step of the way More

TRASH DO NOT BUY ANY SERVICE FROM KOONS JUST DONT SO IT. COMPLETE WASTE OF TIME AND MONEY COMPLETE WASTE OF TIME AND MONEY More