Koons Tysons Chevy Buick GMC

Favorite car buying experience First off I was welcomed right away (I think it was outside on a very cold morning.) And I was treated with respect and courtesy by my salesperson Lar First off I was welcomed right away (I think it was outside on a very cold morning.) And I was treated with respect and courtesy by my salesperson Larry Kessler. This was the 6th new vehicle I've purchased, (first from Koons) all the other salespeople I've dealt with felt like adversaries. Larry was just the opposite. He felt like a friend, doing everything he could to first make sure I knew everything about the car I wanted to buy. Second, that I had all the answers to any questions I had (no matter how trivial -sorry Larry). And finally, he helped facilitate a great purchase price for me. I also want to mention Travis Fredrick. He was very helpful setting up financing options. He seemed to be genunily concerned that I got exactly the right payment and protection plans for my new car. I never felt like he was trying to upsell me on anything. I actually had a very good experience with him, which was a first for me financing a car at a dealership. This was truly a great car buying experience. Everything was nice right down to the spotless bathrooms. I will, and in fact, already have, told my friends about how nice it was buying a car from Koons. More

Dishonest Sales Personnel I bought a 2015 Chevrolet Impala that had been used slightly (3,000 miles) as a loaner. I purchased it in early March 2015 and it was in January 2016 I bought a 2015 Chevrolet Impala that had been used slightly (3,000 miles) as a loaner. I purchased it in early March 2015 and it was in January 2016 (when I made an appointment for the first scheduled maintenance) that I learned that the two-year scheduled maintenance clock would expire on September 25th of this year. This is six months ahead of schedule. I was told when I bought the car that the guarantee and service agreement would be exactdly the same as I would have received with a new car. When I was 75% through the paperwork for purchasing the car, I learned that the dealership was charging me an additional $895 for freight ("because really it was the same as a new car"). Thus, the price increased about an hour after we had negotiated the out the door cost. I was also promised two free fill-ups (gasoline) which I not recei ed (because the salesman left the dealership). More

Fantastic Experience !! What a GREAT group of people to deal with. I highly recommend the Koons service department to everyone. Went the extra step for complete customer sati What a GREAT group of people to deal with. I highly recommend the Koons service department to everyone. Went the extra step for complete customer satisfaction !! Thank you !! More

Bad experience I am not going to that dealer anymore. The first time I went there to buy a car, everybody was wonderful but when I had a problem in my car after 2 m I am not going to that dealer anymore. The first time I went there to buy a car, everybody was wonderful but when I had a problem in my car after 2 months of purchase, especially when the check engine lights up for my Chevy suburban 2014. Can u believe that?!! I went back to them because they should a solution for me, Bill (sales manager) and Earl( sales person) were rude and try to be sneaky without any help. Bad service never I had before. More

Update from review Bill, the sales manager, was extremely helpful and quickly handled the issue I had with my sister in laws newly purchased used vehicle. Thanks Bill!!! Bill, the sales manager, was extremely helpful and quickly handled the issue I had with my sister in laws newly purchased used vehicle. Thanks Bill!!! More

Service Reps at Koons in Tysons Corner, VA Steve W is THE BEST, but interestingly I heard two other women rave about their service rep guys, so Koons must have a great staff of cariing people. Steve W is THE BEST, but interestingly I heard two other women rave about their service rep guys, so Koons must have a great staff of cariing people. Steve always warrants a hug. G. Cohen More

Best car buying experience ever Talk to a salesman named Dave Sawyer, Thats all you need to know. It was super easy, super quick. No hassle, no stress. They were very open and hone Talk to a salesman named Dave Sawyer, Thats all you need to know. It was super easy, super quick. No hassle, no stress. They were very open and honest about trade in value and moved their price in my favor to get the deal done. More

Excellent Customer Service My wife and I visited Koons in Tysons in search of purchasing a GMC (SUV) with trade-in. The saleman Arsalan Kuchikali was awesome. He worked diligen My wife and I visited Koons in Tysons in search of purchasing a GMC (SUV) with trade-in. The saleman Arsalan Kuchikali was awesome. He worked diligently with us on selecting the vehicle of choice and after some negotiation with Joshua Estrada on trade issue, pricing and finance options, we walked away satisfied with the purchase. Loving our new Acadia, Thanks again Arsalan and Joshua! Clarence S. More

Great Experience We are so happy we decided to deal with Koons. We live a couple of hours away and they were able to get everything accomplished over the phone before We are so happy we decided to deal with Koons. We live a couple of hours away and they were able to get everything accomplished over the phone before we came up. Financing was easy and they got a great deal! Great customer service. We were in and out with our new car very quickly! Our salesman, Bakary, was excellent! More