Koons Tysons Chevy Buick GMC

DO NOT GO HERE To start off, this dealership is just horrible. The finance guys and managers have no clue what they are doing. They had me write the so called “wrong To start off, this dealership is just horrible. The finance guys and managers have no clue what they are doing. They had me write the so called “wrong amount” on the check and then 2 days later after i left called me and my bank stating i wrote the wrong amount. Why would i write a different amount when the guy is clearly standing right in front of me? He was so busy trying to sell an extra warranty that he xxxxed his own job up. Now, they are keeping our trade in vehicle captive, not giving us the new car title and calling my bank telling them to double my interest rate because THEY told me the wrong amount. It is requiring me to fill out a new auto loan application and fill the paperwork out all over again. They literally hooked us in and threatened to not give us the title of the car that we bought. They waited until the check cleared through my bank to make sure that we could not go else where after the check was written. DO NOT make our mistake. They will drag you down and hold you there. I would much rather have our old vehicle back and go to a better dealership down the street. Take my word for it and the other people who have had issues shopping here. You can do much better somewhere else. They could careless about the customers. More

CAR BUYER BEWARE ***BUYER BEWARE!!!!!*** If you are seeking purchasing a vehicle from a reputable dealership that honors integrity in their deals - do NOT purchase ***BUYER BEWARE!!!!!*** If you are seeking purchasing a vehicle from a reputable dealership that honors integrity in their deals - do NOT purchase from this dealership! My family will NEVER recommend this dealership and their sales department to anyone! My husband and I did our research, seeking a used Tahoe under 30k miles within driving distance (we live an hour from Koons). We went to Koons knowing we wanted a vehicle on their lot, and were ready to make an ethical deal. I even called beforehand, and the used sales manager, Kevin, told me their dealership offered up to 125% of KBB up to $2,000. The salesman who worked was us was clearly brand new. He, giving him the benefit of the doubt (wasn’t knowledgeable or well versed), didn’t know (or lied, not sure), by telling us that the vehicle wasn’t under warranty, and that their warranties “weren’t transferable”, to include powertrain. My husband works at a dealership, and I have worked at one in the past. We questioned many comments our salesman said, with confidence, as he wasn’t able to answer many questions about the model. When we were ready to make our deal, we were upfront about the repairs needing to be made: the rims needed to be re-dipped, there was a hole in the rear headrest, and the tires would need to be replaced. We also were upfront about wanting to trade in a vehicle. When we went to make our deal, we never saw the used sales manager. They did not budge at all on the price of the vehicle - fine. However what was extremely unethical, was that they were firm on only offering me “fair” KBB for my trade-in (which was in immaculate shape). My husband and I argued this, explaining we were told we should receive 125% KBB, up to $2,000 and anticipated the value on our trade coming up $2,000. The salesman was adamant that their dealership, “never really offers that”, and that it’s, “unheard of”. Well, I have purchased from a Lindsey dealership prior to, and they DID honor 120% KBB and worked me the most amazing deal on my Jeep. I would HIGHLY recommended them to anyone! The salesman brought us a Carfax paper explaining how they could “only list my Jeep for $20k, so the most they could give me was $17,500 (KBB fair value).” My husband and to continued to argue that we knew they would be listing it for $24k, which would still make them ample profit if they gave us $19,000 for the Jeep. They refused. We ended up taking the deal, and WAY overpaying for our used Tahoe. We left exhausted and disappointed with the way were treated, and felt very taken advantage of. We had asked if they would clean the car prior to us leaving. They drove the car, literally around the dealership, because it was raining, claiming they “cleaned it.” We asked them specifically to clean off the industrial fallout, having to point out specific locations where it was located. When we brought the Tahoe back to have the wheels re-dipper and headrest fixed (they refused to put new tires on it) we asked them to please clean the remaining industrial fallout off. They said they would, and when we went to pick it up, we were told “if you want it cleaned, you have to pay for a full detail.” Oh, and they listed my Jeep trade-in at $25k. We made comments about how they lied to our faces during our deal, and that we were only anticipating them listing it for $24k. ... are you kidding me? Yep. This place is a JOKE! DO NOT BUY!!!! They could care less about their customers, customers experiences, etc. More

Found the car we wanted at the price we wanted We were looking for a specific car and color but wanted one tagged with the promotional discount. Our salesman Jeff kept us informed and never sugges We were looking for a specific car and color but wanted one tagged with the promotional discount. Our salesman Jeff kept us informed and never suggested we settle for something else. When the car became available my husband was out of town. The dealership was happy to complete the paperwork and then have him sign the next day. Appreciated their flexibility. Jeff was also very responsive to our texts and questions. More

Jordon Egan is awesome!!! Working extremely hard to make things happen, Jordon should really be considered for the position of President of the dealership group once Mr. Koon h Working extremely hard to make things happen, Jordon should really be considered for the position of President of the dealership group once Mr. Koon hangs it up. :-) Being hours away from another state, I wasn't sure if I could trust anyone to get things done as said before traveling all that distance, but Jordan came through with flying colors. Everyone at the dealership was very nice and concerned about providing the best customer service. Other dealerships should take notice of how its done right, by visiting Koons Tysons GM. More