Koons Sterling Ford

After looking for a few months I found the "perfect" truck at this dealership. Perfect because our daughter lives right around the corner so we could drive down for a visit and pick it up, price and mil truck at this dealership. Perfect because our daughter lives right around the corner so we could drive down for a visit and pick it up, price and mileage were right as well, we live in NY. Contacted the dealership, sales person contacted me back via text, I decided I wanted to buy the truck, asked about holding it, they said they would hold it with a $1000 deposit, I said fine, I would have my daughter bring over a check. I was told I needed to fill out a credit application, I explained I was getting my own financing, didn't matter, everyone needs to fill out a credit application. I explained I didn't want to because we were also refinancing our mortgage and didn't want to take the hit on my credit report. I was told it was just a procedure so I did and sent them the $1000. Within 2 hours there was 12 hits on my credit report, I called and they said they got me a great rate on financing, I told them I already had the financing arranged, he asked what rate and his was 4.7, I had 5.0, a difference of $5 a month which I don't care about, I would rather deal with my local credit union that has my other accounts. I had my CU wire the money to secure the truck and picked it up a week later, I asked about the sales tax, questioning how it was calculated, which I didn't think was correct. I also wanted to transfer my current plates/registration, I was told that wasn't possible, I assured Kevin it was, again was told since I wasn't trading my vehicle in it wasn't possible. They added $380 for the registration to the transaction, (actual cost here in NY is $120). He asked about the extended warranty, I told him that my friend was a Senior Master Tech locally and was going to look over the truck when we got home and I would decide then if I wanted to buy the warranty since it was through Ford and could buy anywhere. He quoted me a price of $2900, I told him no I was going to wait, Kevin left the room for a few minutes, came back and offered the warranty for $1600, I told him no again, kind of ticked off that they were willing to over charge me $1300. Anyway, we completed the deal and I left generally satisfied. Almost a month later I went to our local NYS DMV office to turn in the old plates from my truck and talking to the clerk asked about transferring the plates to my new truck, she said she could do it, I told her the dealership told me it wasn't possible, her reply was "bullcrap", she asked for the paperwork which I didn't bring, but I told her I could get. I returned shrtly after with everything from the sale and she said they charged you sales tax, I told her I know but assumed that they would send it in the state with the paperwork, she told me that no that's not how it works, plus I should have received a title, which I didn't, "you need to call them and get this straight". I called the dealership asking about the registration paperwork, I was told it was sent "last week", 2 1/2 weeks after the purchase, I told the young lady on the phone that NYS has no record of it, she told me that the Comptroller would have to call me back as she was fairly new and wasn't sure what to do. 3 hrs later I still had not gotten a call so I called back and was told that she was still busy, and was put on hold, after a few minutes she came back on and told me that they were going to reissue my temp tags since they are going to expire in a few days and they were going to "get the paperwork back from NYS and send it to me along with the sales tax and fees so I can register it myself". Kind of annoyed that now I have to deal with this and it will probably be 2-3 weeks until they get the stuff back to me. I don't know if I would or wouldn't recommend them as a good place to buy, I feel like things could have gone better, and buying out of state probably complicated things but I'm still a little ticked off about the credit application and hit on my report. I chose no only because I had to pick something. More

Greg Sipple helped me purchase my car at this dealership and he was outstanding. Didn’t play any weird sales games, was transparent about costs, and took the time to teach me everything about the car. If yo and he was outstanding. Didn’t play any weird sales games, was transparent about costs, and took the time to teach me everything about the car. If you hate buying cars, go see Greg. He is a great example of the way cars should be sold. More

As always good fast service and friendly customer service professional and finance department also nice professional and finance department also nice More

Koons Sterling Ford - Service Advisor, Joey Stickman is absolutely phenomenal! Joey is personable, knowledgeable and continues to provides exceptional customer service. He keeps me apprised throughout t absolutely phenomenal! Joey is personable, knowledgeable and continues to provides exceptional customer service. He keeps me apprised throughout the entire service process which makes everything easy and stress free. I also appreciate the friendly and efficient concierge staff that called, picked-up and drop-off my vehicle. Mike B. More

We paid for diagnostic on transmission and we paid $2800 to repair. Week later the car transmission started slipping. They said it was a different part of transmission and would cost $2100 to repair. Obviou to repair. Week later the car transmission started slipping. They said it was a different part of transmission and would cost $2100 to repair. Obviously they don’t do a thorough diagnostic even when you pay it. More

Do not buy a used vehicle from this dealership. Very unorganized. Very unresponsive. Gave me another person's financial documents on my USB drive. Didn't send in the transfer of my tags 2 weeks aft unorganized. Very unresponsive. Gave me another person's financial documents on my USB drive. Didn't send in the transfer of my tags 2 weeks after I bought and now it's been over a month and my tags are not transferred. They will not tell me when they were sent in. And they will not overnight my a new temp tag . .. so now I'm driving around on an expired tag. I'm sure they won't pay the ticket. Wish I could give no stars. And managers are never available when you call. More

Another great service with top notch communication. Also waiting area was clean with decent customer WiFi. waiting area was clean with decent customer WiFi. More

Took my car in for an air conditioner issue and paid over $1,400 but the issue was not resolved. It’s been difficult coordinating a follow-up appointment that includes a loaner vehicle. $1,400 but the issue was not resolved. It’s been difficult coordinating a follow-up appointment that includes a loaner vehicle. More

Koons Sterling Ford - Joey Stickman, Never disappoints… The whole process was painless and needless to say everything went perfectly as usual thanks to him. I wouldn’t hesitate to recommend Joey to anyone The whole process was painless and needless to say everything went perfectly as usual thanks to him. I wouldn’t hesitate to recommend Joey to anyone in search of a top notch service advisor. I also appreciate the friendly and efficient staff that picked up and drop-off my vehicle. Mike B. More