Koons Arlington Toyota

Chetan Chavan was a first rate professional in managing our vehicle needs. We recently purchased a 2011 Highlander -- a significant investment. Additionally I recently returned from nearly a decade overse our vehicle needs. We recently purchased a 2011 Highlander -- a significant investment. Additionally I recently returned from nearly a decade overseas and so having a knowledgeable sales associate and ability to work details by phone were paramount. Chetan fit the bill completely. He was patient and focused on our requirements throughout the purchasing experience. Because I was overseas we completed application and payment arrangements over the telephone. Chetan worked our details in a first class manner. And after taking delivery of the vehicle when our permanent plates / registration did not arrive on time and with the temporary plates due to expire, he personally delivered the permanent plates and registration. From reception on the first day we went to look at a vehicle, to delivery and afterwords he was top notch. Will return to Arlington Toyota for future Toyota purchases. More

Being my first car purchase I was extremely nervous about the commitment I was about to embark on. Oscar was very positive and comforting that my outcome would have a positive turn out. Overall I was pleas the commitment I was about to embark on. Oscar was very positive and comforting that my outcome would have a positive turn out. Overall I was pleased with the time and dedication that was provided for me by both Oscar and Richard. Richard explained my options when it came to the finacning portion of the deal and even went above and beyond to accomdate my financial needs. I am very pleased with the quality of service that was provided and hope that the next person will experience the type of customer service I encountered. More

The individuals we met and transacted business with were friendly, open and knowledgeable. We were treated fairly and left with the impression that the organization was well run and consumer oriented. We fe friendly, open and knowledgeable. We were treated fairly and left with the impression that the organization was well run and consumer oriented. We felt that this dealership could be trusted to deliver on contracts for extended maintenances and warranties and that the work would be done well because of the quality of the people we met. We will recommend this dealership to other interested in a Toyota product. Regards, John F. Griffith More

We really appreciated Oscar's no nonsense, straightforward approach and the dealership's strightforward pricing and sales techniques. No gimmicks or add-ons or other distractions. Friendly s straightforward approach and the dealership's strightforward pricing and sales techniques. No gimmicks or add-ons or other distractions. Friendly staff and management and knowledgable. We had a hard-to-find Prius in a week More

We came in and they got us in a car after another koons said it was sold.. Rudy and Al were fantastic. We had some problems with the vehicle and you guys put us in a loaner and took care of us... thank you said it was sold.. Rudy and Al were fantastic. We had some problems with the vehicle and you guys put us in a loaner and took care of us... thank you guys for everything... we even got free gas! Ty Rudy and Al... More

My local Toyota dealer is 5 minutes away, but their asking price indicated they saw "Chump" across my forehead. I feel I got a fair price at Koons. They also gave me a fair trade-in value for my old c asking price indicated they saw "Chump" across my forehead. I feel I got a fair price at Koons. They also gave me a fair trade-in value for my old car, sight unseen. I also appreciated the honesty when I received a rebate,as I had paid too much taxes and tag fees. The only negative I have is the dealership is over 3 hours drive away. Chetan Chavan was VERY courteous and straight forward. Jim Hemphill More

The staff was excellent. Oscar understood my priorities and helped me through my buying process. Alex in the finance department was professional and efficient. The manager was attentive. I was pleased with and helped me through my buying process. Alex in the finance department was professional and efficient. The manager was attentive. I was pleased with the service, cleanliness and professional attitude of everyone at the dealership. More

pretty easy going, accomodated to all my requests, price was good no haggling required and price was at the same below other competitors, was a good experience will buy from them again. communication was v was good no haggling required and price was at the same below other competitors, was a good experience will buy from them again. communication was very good and very prompt. the only negative thing I would have to say would be the cost of having parts and accessories added to the truck prior to taking possession, $800 to install daytime running lights is a very excessive, in not gouging, considering it's a $30 part and takes 20 minutes to install, and I'm not a toyota service technician. Doug Patey More

The friendliness of the staff was amazing. I had been shopping around all day for a 4 runner we made an offer to the Chantilly, VA location and they were not willing to work with us on price, after the s shopping around all day for a 4 runner we made an offer to the Chantilly, VA location and they were not willing to work with us on price, after the sales lady I was working with at the Chantilly location insulated me I called over to the Arlington location and was put in touch with Walter. He was absolutely amazing and very helpful. We were able to come to a deal over the phone. When I arrived at the store they had the car I wanted being cleaned and we were able to get in and out of there pretty fast. Alex,Director of Finance was very helpful and was able to explain everything and work with us. I had an amazing experience with Koons Arlington. I will definitely recommend them to EVERYONE!!! More

My experience buying parts through Edil Fernandez was top notch. His patience with my attempt to match up rubber inserts for wiper blades proved his customer service professionalism and his knowledge of Toy notch. His patience with my attempt to match up rubber inserts for wiper blades proved his customer service professionalism and his knowledge of Toyota parts. He truly 'Wowed' me! Doug Allen Savannah, GA 912-358-0820 More