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Knapp Chevrolet
Houston, TX
87 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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87 Reviews of Knapp Chevrolet
July 11, 2019
Would not fix their own cars. I purchased my car from Knapp Chevrolet and the sale went okay, but when I needed work on my car the service was horrible. I thought since I purchase I purchased my car from Knapp Chevrolet and the sale went okay, but when I needed work on my car the service was horrible. I thought since I purchase my car there, I should go there to get it repaired. The first time I took it in they told me that they could not find the problem. So I had to bring it back because the same problem was getting worse. I was told they didn't have enough time in the day to look at it, but they sign says that they close at 6 p.m. well I was there at 3:30 p.m. So they asked me if I could leave it, I said yes because I was scared to drive it, but they didn't want to give me a loaner. So at this point I'm asking why should I buy a new car from your company and there is a problem and you want give me a loaner. So then they suggested that I take my car to another Chevrolet place and I did the next morning and guess what they found the problem with the car and fixed it. I will never ever go to Knapp Chevrolet again. I will post it on facebook to my friends letting them know to never take your business to Knapp Chevrolet. You will get a good salesman to sell you a car, but if something happens to that car then you are in trouble. Why buy a brand new car and can't get it worked on, if something major happen to there car that you bought off their lot. New cars should not have problems with them, but I know there is nothing perfect in this world, but you should be able to find and fix the problem. More
by Gloria M Hubbard
Employees Worked With
I don't know the service people name and don't want to know. They need new people in the service area.
July 03, 2019
Easiest and stress free buying I found 2 trucks on Knapp’s website and asked if they were still available on there website got a call from Jared Pyland not even 2 minutes later, set I found 2 trucks on Knapp’s website and asked if they were still available on there website got a call from Jared Pyland not even 2 minutes later, set it up to look at them that afternoon. Got to the dealership looked at 1 truck and got the paperwork filled out this was the best experience in a dealership I ever had I have bought 3 cars from other dealers, but by far I recommend this dealer More
by David82
Employees Worked With
Jared Pyland
July 01, 2019
Quick and easy leasing process I came in looking for a leased vehicle and I was in and out within 2 hours. Great service from every person I worked with. I came in looking for a leased vehicle and I was in and out within 2 hours. Great service from every person I worked with. More
by Mzhain
Employees Worked With
Jared Pyland
June 26, 2019
Great experience! Fast, easy, and negotiations were a breeze! Communication was great and we were able to meet with our sales rep same day and he had everything prepare Fast, easy, and negotiations were a breeze! Communication was great and we were able to meet with our sales rep same day and he had everything prepared More
by Ericalopez
Employees Worked With
Jared Pyland
June 19, 2019
Professional sales Jared Pyland was extremely helpful as we looked for a truck through our online buying service. He helped us locate the truck that met our needs at a f Jared Pyland was extremely helpful as we looked for a truck through our online buying service. He helped us locate the truck that met our needs at a fair price. He had the truck ready to go when we arrived and the whole process took less than 45 minutes. Great people and fair market pricing. It was a real pleasure to work with Jared and Knapp Chevrolet. More
by Richard in New Mexico
Employees Worked With
Robert Knapp, Jared Pyland
June 19, 2019
QUICK AND EFFICIENT Jared helped us tremendously when we thought it was impossible. We were furthur away and did a lot of the details over the phone. When we arrived to Jared helped us tremendously when we thought it was impossible. We were furthur away and did a lot of the details over the phone. When we arrived to the dealership our new vehicle was waiting for us and ready to go! We were able to get our dream vehicle without all the hassle of the typical dealerships. We greatly recommend Knapp Chevrolet and Jared! More
by Szamora
Employees Worked With
Jared Pyland
June 18, 2019
Excellent sales rep-/New Car; Traverse Jared Pyland worked with detail ,efficient professionalism in every step of the purchase. more importantly, he remains completely accessible and respo Jared Pyland worked with detail ,efficient professionalism in every step of the purchase. more importantly, he remains completely accessible and responsive with every follow up. More
by Christie Billings
Employees Worked With
Mike in finance—also excellent, Jared Pyland
June 14, 2019
Used Car Purchase Just purchased a 2010 Prius from their used lot. The dealer was willing to work with me and i got it for a great price. Friendly staff! Just purchased a 2010 Prius from their used lot. The dealer was willing to work with me and i got it for a great price. Friendly staff! More
by Fabiola Medina
Employees Worked With
Jared Pyland
May 31, 2019
Fast friendly service - a tale of two dealerships Knapp Chevrolet has so far been very fast and proactive to assist me with my purchase of a new car. I called just before a holiday weekend, and explai Knapp Chevrolet has so far been very fast and proactive to assist me with my purchase of a new car. I called just before a holiday weekend, and explained that I wanted to purchase a Chevy Volt before the factory incentives ended a few days later. Jared Pyland assisted me, and made the process move very quickly and painlessly, despite the fact that I was calling from 920 miles away and had to conduct all of the business from out of state. The car was a good price, by virtue of the nearly $8000 in dealer and factory incentives. Jared, Juan and Sonya acted quickly and started the process. The day after my initial call the financing was approved and all the paperwork was on its way via FedEx to receive my signature. Jared also took care of arranging transport of the vehicle to my home in Colorado. I look forward to seeing it when it arrives next week. In contrast, I had contacted a different dealership in Pennsylvania first. This other dealership had 18 New Chevy Volts in stock, so I assumed they would be motivated to sell one of them. I couldn't have been more wrong. I wasted nearly an entire week with this other dealership, trying to get the process started to purchase a new car. Five days and many phone calls and text messages later, nothing had happened. They failed to even start the process and the salesmen wouldn't return my calls. I nearly lost the opportunity to get the factory incentives which expired at the end of the month. Fortunately Knapp Chevrolet saved the day, and were able to accomplish within hours what the other dealership couldn't do in an entire week. Thank you for acting quickly to close the deal on my new Chevy Volt before the incentives expired! More
by ColoradoSteve
Employees Worked With
Sonya Marsh, Jared Pyland
May 31, 2019
Great Service Just bought our first brand new family car and Jared Pyland was such a great help. Clear cut, direct, upfront service and Jared was always quick to re Just bought our first brand new family car and Jared Pyland was such a great help. Clear cut, direct, upfront service and Jared was always quick to respond to our texts and questions. This was probably the easiest car buying experience I’ve ever had. Thanks Knapp Chevrolet. More
by Bourbon19
Employees Worked With
Jared Pyland
