Knapp Chevrolet

This review is for both Knapp Chevrolet and Don Hewlett (Georgetown). I will post on Don Hewlett as well. Purchased a 2009 HD2500 Z71 4x4 LTZ approximately 6 weeks ago--End of January 2012--from Don Hewlet (Georgetown). I will post on Don Hewlett as well. Purchased a 2009 HD2500 Z71 4x4 LTZ approximately 6 weeks ago--End of January 2012--from Don Hewlett. On March 8, 2012 was driving down a neighborhood street and crossed a road hump doing approximately 10 mph. A loud pop occurred on drivers front side and truck was lowered down-appeared to be a flat tire. After taking a look found no flat tire, but could not see under truck due to being to low to ground. Called wrecker and towed me to Knapp Chevrolet (Houston), where I was told the following--"It appears that who ever performed the last alignment didn't tighten the nuts on the cam bushings" "Will" then asked where did I put the new tires on--I commented that I had not touched the truck and that those tires were on on the truck when purchased. Well of course the parts were not covered under the 12 month/12,000 mile bumper to bumper warranty. After a few more minutes trying to convince Will i didn't put those tires on the truck-he said I would have to pay for a new alignment--$119.00. I called my salesman at Don Hewlett--Sam Evans and repeated the story. He said he would take care of it the next day that it should be under the bumper to bumper warranty and they would call Knapp. Friday morning i got a call from Will-Knapp of course stating that the torsion bar was damaged and needed replaced--$286.00-kind of saw that coming-never as simple as they say. Informed Sam with Don Hewlett and then received a call back informing me that Don Hewlett won't cover the parts/labor because not even the standard warranty covers the front suspension. After much discussion back and forth about what does "Certified Chevrolet" mean they still won't cover the problem. Sam commented that they checked the alignment and took tires off, but didn't check all the nuts and bolts. Sam stated that if the truck was at there location they could cover or at the very least just have me pay for parts alone. Sam commented that he (Don Hewlett) and his service manager can't be certain that Will at Knapp is telling the whole truth about the problem. If I would of broke down by there dealership it would have been taken care of. Had i taken this truck off road or through the mud I might could understand me having to pay, but I had put only highway miles on this truck. The reason "Will" with Knapp Chevrolet is getting a bad review is that there is no communication between the dealerships and that Will didn't believe that Don Hewlett had put the tires on the truck. He insinuated that I was not truthful in the tire/alignment issue. I see that Service after the sale is non-existent mostly within two months after the sale of truck. Certified - Well, Obviously means "limited and and what breaks will "most" likely not covered under the warranty". **Paid approximately $40,000.00 for truck** More

Back in 1999 I ordered truck. Took 30 minutes to order, when truck came in it took 30 minutes for finance. Left dealer with truck $300 over invoice and fair interest rate. Completely satisfied. Is not ti when truck came in it took 30 minutes for finance. Left dealer with truck $300 over invoice and fair interest rate. Completely satisfied. Is not till now where I found a website where I could write review. Thanks More