Klein Honda

We looked for a Honda Odyssey with all bells and whistles. He was a good communicator, accommodating and answering our questions Jared got us a good fully loaded 2007 Touring model... and we went whistles. He was a good communicator, accommodating and answering our questions Jared got us a good fully loaded 2007 Touring model... and we went away happily. Three months later we realized the Odyssey was not working well for us although the primary drive loved it It was a bit too big for our garage and the seats were a bit too high to get in and off. We contacted Jared and asked him to help us exchange for a model that would be more appropriate for our needs. The day we came in to look over other vehciles, Jared quickly said he found the pefect one for us. True enough, he got us a 2008 CR-V with a navigation system - even though we miss the power sliding doors and tailgate, we are now 100% satisfied with our "newer" Suv. Thank you, Jared! More

We test drove a 2011 Accord at this dealership and the sales guy was very nice but didn't seem very knowledgeable about the car. When we showed interest in purchasing the car, the sales manager came over sales guy was very nice but didn't seem very knowledgeable about the car. When we showed interest in purchasing the car, the sales manager came over and was very rude. Right after meeting this person we were given the stiff treatment, are you going to buy a car today otherwise I don't want to waste my time. Uhh...If we didn't want to buy a car why would we be sitting here asking you what price you can offer us? We don't spend time at car dealerships for enjoyment. The sales manager needs some sensitivity training to learn how to respect customers. Because of his poor attitude we won't return and will make sure to not recommend this place to anymore. Lost out on a cash paying customer! We will be buying a new car in the next week from someone else who will give us some respect. More

I am currently negotiating with sales to take my used car back. I test drove the car, negotiated a price and signed the papers. As I was test driving the car, the transmission acted a little funny, so I ques back. I test drove the car, negotiated a price and signed the papers. As I was test driving the car, the transmission acted a little funny, so I questioned my salesman about it and he and his sales manager assured me and staked their reputation on their representation of the condition of the used car. "There has been a 110 point inspection and everything is okay. We wouldn't sell you a car in bad condition. That would be bad for our reputation." I drove the car for a day and asked my wife to drive it also. She noticed the same things that I did. I took the car to another Honda Dealer that I have had wonderful and friendly service from and they said that the transmission was not going to last a month under normal driving conditions. ($3100 plus tax to fix it.) I took the car to a smaller shop that I have had great service from and they said I was taken advantage of.($3500 to $4000 plus tax.) I took the car to Klein Honda and Tim, who was great, said he was sorry but it would cost $4167.26 to fix it but because it was so soon after I bought it they could take $500 off. I paid the going retail market price for the car--if it had just had a safe and working transmission. Those silly boys think I want to own a $6500 car and pay $10,000+ for it. If you want to be lied to, taken advantage of and then, have to wait a week after you tell them what is going on and then still not have a resolution, KLEIN HONDA IS THE PLACE FOR YOU. I am guilty of being anxious and uninformed, but those guys are just willing to lie and deceive to make a sale. More

They tried to screw us over big time. Trade in was set way to low, no negotiation in sticker price and they offered a 9.5% loan interets. When I explained that we are better off to go to our own bank to g way to low, no negotiation in sticker price and they offered a 9.5% loan interets. When I explained that we are better off to go to our own bank to get a loan for 4.99% they turned around and gave us a 4.9% loan. So all over I cut down $12000 in cost. I was very upset that I had to fight for every dollar. I bought a Kia several years ago and my experience was much different. If you buy a car at Klein Honda, don't take no for an answer and do your HOMEWORK. It could cost you. Check on loan availabillity and interest rate somewhere else BEFORE you accept Honda's loan offer. Also know exactly what your trade in is worth. They also offered to take care of registering the new car and de register the old car with my insurance. When I did not get new insurance cards a month later, I found out that they did nothing. I would never buy a car there, but my boyfriend had his eye set on the car and was not willing to walk out. More

To put it bluntly, we were lied to regarding the pricing on a new purchase, with trade, of a CR-V EXL. We had come to an agreement on the trade-in value and the price of the CR-V, with accessories both w on a new purchase, with trade, of a CR-V EXL. We had come to an agreement on the trade-in value and the price of the CR-V, with accessories both wanted and already installed. The salesman and the "guy in the back office" agreed to waive the fees for the accessories. The salesman took our pricing sheet back to the "guy in the office" and came back with a new pricing sheet with a higher number than we had agreed to. They wanted us to pay for three of the accessories (plus installation fees), increasing the price we had agreed upon a little over $1,200.00. After telling the salesman that this was totally unacceptable and that he knew he had agreed to waive the price of the accessories, he went back in to talk to the "guy in the office". Finally the "guy in the office" came out to talk to us, and he stated that neither the salesman nor he had made such an agreement. I told him to look at the previous pricing quote, but he refused. I told him the deal was off, he said okay, and we left with a very bad taste in our mouths. Essentially, we were left with the fealing that "we" were being called untruthful. I felt really bad for our salesman because he worked very hard during our negotiations to reach an agreement. If he signed off on more than "the guy in the office" could chew, then he should have said so. We may have been able to negotiate further but when "the guy in the office" refused to look back at the previous pricing sheet, that sealed the deal. We left and were able to purchase the very same vehicle at another Honda dealer later that evening, using the Costco program, at a better price in half the time. More

I loved the staff at Klein Honda. Our sales person (Woody)treated us more like a friend than a commission. Even thought we did not leave the dealership until close to 11:00 pm, Woody stayed behind to (Woody)treated us more like a friend than a commission. Even thought we did not leave the dealership until close to 11:00 pm, Woody stayed behind to help me clean out my possesions from our previous car. The rest of the staff was very friendly and went out of their way to make us feel comfortable ad satisfied with our purchase. More

The buying experience was very nice. Our two young boys even had a great time, drinking hot chocolate and coloring. The sales representative, JW, was excellent. He thoroughly reviewed accessories and fin even had a great time, drinking hot chocolate and coloring. The sales representative, JW, was excellent. He thoroughly reviewed accessories and financing options. It was definitely the best car buying experience I have had. I first contacted Klein Auto online looking for a 2011 Civic EX-L. Ryan Turner and Shain Partrick were both very responsive to my inquiries. Both worked with me to give me all the information I requested and even additional information that made the decision process very easy. More

I had a good experience. Te finance person was a little pushy but the salesperson was great. I came looking for a new car and did not fill prssured but was listened to by the salesperson. The finance per pushy but the salesperson was great. I came looking for a new car and did not fill prssured but was listened to by the salesperson. The finance person was not what I like. He was not listening to what I was saying and just kept saying I could pay something I didn't want to pay. More

We had a great experience buying our used car. We got a great price and a great used car. That is why we have returned a second time to purchase our vehicle. JW was great, but honda cars sell themselves. great price and a great used car. That is why we have returned a second time to purchase our vehicle. JW was great, but honda cars sell themselves. Thank you JW for putting up with me. I know I was hard to please but I am very pleased and felt like we got a great car. More

I came in to trade in my vehicle, a 2010 element and dealt initially with ryan in internet sales. Ryan gave me a rough idea of what my trade in was worth and gave me an assurance we could work something dealt initially with ryan in internet sales. Ryan gave me a rough idea of what my trade in was worth and gave me an assurance we could work something out in my price range. When I arrived Ryan intorduced me to JW who took me out to test out the pilot i was interested in. i got a great feeling from JW, and while he was a salesman trying to make the best deal he could, I didn't feel pressure or swindled at any point. When we came back to dealership to talk price I gave JW my max payments and downpayments and he met up with Ken in finance to begin that process. While it was a difficult deal to work out they found a way. Ken brought me in, explained the deal and walked me through my options. He told me what might change and what would not pending his submission to various banks. I left with my pilot, when i initially planned on leaving with nothing and just exploring my options. I felt great about the purchase and about my treatment. The best part was a call a few days later when Ken informed me that they found a bank to accept our dealm but that it would have to be restructured in my favor. Again Klein Honda did what they had to do to make the sale happen, and to not change my limits on money down or payments. I had a great experience with JW and Ken, and would absolutely reccomend Klein to a friend. More