Klein Honda

We live out of town and flew into Everett to help our daughter buy a car. She is a full time student. We contacted Klein Honda's internet department and were given a no hassle quote. They promised everyt daughter buy a car. She is a full time student. We contacted Klein Honda's internet department and were given a no hassle quote. They promised everything would be ready for us when we arrived. We have purchased many vehicles over the years and have heard those words a hundred times. It was a pleasure to meeting by and energetic young salesman who introduced us to Bebs in the internet department. The vehicle was out front and waiting for us. When we came back from driving the vehicle, the numbers we were promised were printed out and in writing as promised. Our experience with dealerships in the past have not always been good. It was great to deal with such a personable staff and a dealership that was true to there word and played no games. More

The only good part about this experience was JR, our new but very friendly salesman. First, we negotiated on a vehicle that we were told had a navigation system upon finding out it didn't Klein Honda tried but very friendly salesman. First, we negotiated on a vehicle that we were told had a navigation system upon finding out it didn't Klein Honda tried to sell me a navigation system that was installed via the mirror, then sell me a vehicle with a navigation system but not 4X4, then told me they would sell me a demo,it was a the top of the line vehicle, with very low miles for the EXACT same price. I just had to wait until the next day when they could get it in. Before I even came to pick it up I asked why they were willing to give me such a great deal and didn't really get answer. So, when I came to pick up the vehicle they brought out all the paper work and then Ken, the new more experienced sales manager, just up a left with the paperwork. He came back without it and asked what the deal was that we were supposed to be getting, after I explained it to him, he left again and the 'original' sales manager came over and said 'we must have misunderstood, he wouldn't have said that deal' but he absolutely did! Why else would they have had all the paperwork filled out and be talking to us as if the vehicle was ours when we first arrived. We didn't leave the night before without having a deal in place, the only thing pending on the finalization of the deal was us seeing the vehicle. The whole experience left us not knowing if we will purchase a Honda at all!! AND certainly NOT from Klein Honda. When asked I will share my negative experience with everyone I know and I am a small business owner and see A LOT of women!! This experience is why most people dislike buying cars so much! More

I returned a minivan back to the dealership in less than 30 days to inform them that I cannot afford the new terms they had me sign, after the salesman had me drive the minivan home after midnight, with a p 30 days to inform them that I cannot afford the new terms they had me sign, after the salesman had me drive the minivan home after midnight, with a promise that I will only be paying expecting an amount of a little over $400.00 monthly note. When they had me come back three days to sign the contract, the price jumped by $133.00 more per month. Not knowing my rights as a consumer, I felt guilty about taking the minivan home and felt obligated to sign the contract. I called them a week after I signed the contract and tried to contact their salesman and the Financial Specialist. No one wanted to talk to me. Since, I felt ripped off, my husband and I tried to go back to this dealership, but their salesman's only offer is for us to purchase another car from them. I told them I have no interest to buy another car, but just want my old traded car back (which at that time was not recorded as sold, yet). At that time, I have not received my bill statement from the bank who approved my car loan. The salesman started acting very rude and refused to help me and walked away from me and my husband. In my distress, I returned the minivan and the key to one of the salesman, showing my intent to voluntary surrender the minivan. This minivan was sold for $13,000 in cold cash to another buyer, but the sale was never reported to my creditor as sold. The bank continued to come after me, even after informing them of the sale of the minivan to another buyer by this auto dealership. As a result, my credit was badly ruined. I had to seek the services of an attorney to fight for my case. More

What a great experience! My wife and I spent two weekends looking for a good used Honda Odyssey. Klein Honda was the first place that didn't try to push us into something we didn't want. The sales weekends looking for a good used Honda Odyssey. Klein Honda was the first place that didn't try to push us into something we didn't want. The salesman that helped us,Jonathan, didn't try to interrogate us, but just asked relevant questions. It helped that Jonathan actually knew something about his product. We paid a good price for the car and the finance guy, Ken, got us through in no time and gave us a great deal on a warranty. Overall, it was a great experience! More

I came in for a CRV and after we drove one and got down to business, I couldn't really afford the payments. Even though they gave me a great price quote. Instead of walking out and saying thank you to the to business, I couldn't really afford the payments. Even though they gave me a great price quote. Instead of walking out and saying thank you to the sales rep. He gave me a second option. He had Accords that were less expensive. We agreed on a price and was very impress at the outcome. This dealership is very professional and made me feel at home. Very friendly people. Thanks More

Very pleased with purchase and love our new CR-V. We highly recommend our salesman, Matt Fletcher ... and the entire team at Klein Honda. We've had a great experience with no regrets. highly recommend our salesman, Matt Fletcher ... and the entire team at Klein Honda. We've had a great experience with no regrets. More

We just bought a car from Jared from Klein Honda and he made the experience easy and relaxed. Never any pressure and very giving of his time as we test drove multiple vehicles. He was able to answer all of made the experience easy and relaxed. Never any pressure and very giving of his time as we test drove multiple vehicles. He was able to answer all of are questions about each car we test drove! Would recommend him and will be back! Great experience!! More

I had extensively researched a new car purchase on the internet on various sites prior to contacting Klein Honda. We had driven several other cars from other manufacturers before deciding (again) that the internet on various sites prior to contacting Klein Honda. We had driven several other cars from other manufacturers before deciding (again) that the cars Honda offered worked best for us. We knew exactly what model we wanted, unfortunately due to the earthquake in Japan earlier in 2011, the wasn't much inventory available. Only question then was price. Klein quoted us a price on the car at the low end of the scale on truecar and other websites. We were pleased and they never tried to move us off that price. The deal negotiated was completed professionally. We had some after market parts installed a few weeks later with no problems. More

I just bought I new Fit. Matt and his crew were helpful, flexible, and patient. I felt comfortable and respected vs. pushed and pressured. Thank you! flexible, and patient. I felt comfortable and respected vs. pushed and pressured. Thank you! More

I had one of the most enjoyable experiences at Klein Honda, Raj was the best. He is by far the best Sales Agent I have every dealt with. The service was outstanding from the first time my daugther and I Honda, Raj was the best. He is by far the best Sales Agent I have every dealt with. The service was outstanding from the first time my daugther and I went there in Oct. to my new experience last month. We purchased a car from Raj in October for my daughter, her first buy ever. He spoke directly to her and listen to everything she had to say. This is what made me come back to purchase my new 2012 Honda Civic last month. I would also recommend your outstanding signing practice, Kevin made the experience easy and fast. I am telling all my family and friends if ever they are in the market for a new or used car to go to Klein Honda and ask for Raj. Thank you to all that made this experience outstanding. Excellent Work Raj!!!!!! More